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Customer Success Jobs in Michigan (NOW HIRING)

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

A2MAC1

Customer Success Manager

Detroit, MI

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Michigan

Customer Success information

See Michigan salary details

$28.3K

$72.4K

$122K

How much do customer success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer success in Michigan is $72,398.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,900.00 and $86,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.
What are the most commonly searched types of Customer Success jobs in Michigan? The most popular types of Customer Success jobs in Michigan are:
What are popular job titles related to Customer Success jobs in Michigan? For Customer Success jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Michigan look for? The top searched job categories for Customer Success jobs in Michigan are:
What cities in Michigan are hiring for Customer Success jobs? Cities in Michigan with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $72,398 per year, or $34.8 per hour.

Customer Success Specialist

BathWorks of Michigan

Byron Center, MI • On-site

$20/hr

Other

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

Customer Success Specialist

Grand Rapids

Customer Success Specialist – Join the BathWorks Team!

Schedule: Tuesday-Saturday 10:00 - 6:30 PM Location: On-site, Byron Center, MI Compensation: Starting at $20/hour

BathWorks of Michigan is growing fast, and we're looking for a Customer Communications Specialist to be the friendly, reliable voice for our customers. In this role, you'll guide homeowners from contract signing to installation, making sure they always feel supported, informed, and confident.

If you're outgoing, love talking with people, and thrive in a role where communication is key, this is the job for you.

Curious what kind of impact you could make here? Check out our reviews and see the before-and-afters at www.bathworksmi.com — the smiles you see are the ones you'll help create.

What You'll Do
  • Speak with customers daily — answering questions, providing updates, and handling concerns with professionalism
  • Keep projects on track by coordinating schedules and timelines
  • Work closely with sales, operations, and installation teams to ensure smooth communication
  • Stay organized by maintaining accurate notes and project details
What We're Looking For
  • Outgoing, people-first personality with excellent communication skills
  • Comfortable making and receiving phone calls throughout the day
  • Detail-oriented and organized — able to manage multiple customer projects at once
  • A team player who enjoys collaborating to deliver a great customer experience
What We Offer
  • Pay starting at $20/hour
  • Full-time, consistent schedule (Tuesday-Saturday 10:00 - 6:30 PM)
  • Health, dental, and vision insurance (BathWorks covers 65%)
  • Paid time off and holidays
  • Career growth opportunities in a rapidly expanding company

If you're a natural communicator who loves connecting with people, apply today and help create the next set of 5-star reviews at BathWorks!

BathWorksMI.com/careers BathWorks of Michigan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other status protected by applicable law.

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