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Customer Success Science Jobs (NOW HIRING)

Atum - DNA 2.0

Customer Success Scientist

Newark, CA · On-site

$110K - $140K/yr

As a Customer Success Scientist, you will serve as the crucial linchpin connecting our clients with ... Bachelor's degree in a life science (biology, biochemistry, chemistry), Bioengineering ...

ATUM

Customer Success Scientist

Newark, CA · On-site

$110K - $140K/yr

As a Customer Success Scientist, you will serve as the crucial linchpin connecting our clients with ... Bachelor's degree in a life science (biology, biochemistry, chemistry), Bioengineering ...

Atum - DNA 2.0

Customer Success Scientist

Newark, CA · On-site

As a Customer Success Scientist, you will serve as the crucial linchpin connecting our clients with ... Bachelor's degree in a life science (biology, biochemistry, chemistry), Bioengineering ...

Jobtailor

Customer Success Manager

Boston, MA · On-site

Serve as the senior point of contact for customer scientists and leadership * Manage timelines ... Support at-risk accounts and reset paths to success * Forecast resource needs across Customer ...

Prudentia Sciences

Director, Customer Success

About Prudentia Sciences Prudentia Sciences is the scientific intelligence layer powering life ... The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of ...

BioRender

Customer Success Manager

Customer Success Manager At BioRender, we're on a mission to accelerate the world's ability to ... We're shaping the future of science communication and are looking for talented individuals to help ...

Evosep Biosystems

Customer Success Manager

You will work closely with leading scientists, researchers, and industry partners to drive adoption, satisfaction, and long-term success. You won't just be supporting customers--you'll be helping ...

Automata

Manager, Customer Success

Boston, MA · On-site

Hybrid At Automata , we're on a mission to transform how scientists work by making automation ... We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer ...

Clarivate

Customer Success Consultant

The Customer Success Consultant is required to demonstrate and communicate the value of the ... Bachelor's degree in library information science, Computer/data Science, Sciences or related fields ...

Clarivate Analytics

Customer Success Consultant

The Customer Success Consultant is required to demonstrate and communicate the value of the ... Bachelor's degree in library information science, Computer/data Science, Sciences or related fields ...

Clarivate

Customer Success Consultant

The Customer Success Consultant is required to demonstrate and communicate the value of the ... Bachelor's degree in library information science, Computer/data Science, Sciences or related fields ...

Automata

Hybrid At Automata , we're on a mission to transform how scientists work by making automation ... We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer ...

Scispot

Customer Success Manager

Customer Success Manager As a Customer Success Manager (CSM), you'll be the voice of our customers, working closely with both new and potential clients to understand their scientific needs. You'll ...

Automata

Manager, Customer Success

Cambridge, MA · On-site

Hybrid At Automata , we're on a mission to transform how scientists work by making automation ... We are looking for a Customer Success Manager whose mission is to lead and grow a team of Customer ...

Sapio Sciences

Customer Success Manager

About Sapio Sciences Sapio Sciences is on a mission to accelerate scientific drug discovery and ... Develop and execute customer success plans to drive adoption, satisfaction, and retention.

Revvity

Customer Success Manager

Customer Success Manager Customer Success Manager Location(s) United Kingdom - Remote Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and ...

Sapio Sciences LLC

Customer Success Manager

About Sapio Sciences Sapio Sciences is on a mission to accelerate scientific drug discovery and ... Develop and execute customer success plans to drive adoption, satisfaction, and retention.

DOT Compliance Services

Customer Success Manager

Customer Success Manager Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most ...

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Customer Success Science information

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$32.5K

$83.1K

$140K

How much do customer success science jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer success science in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Is customer success science a good career?

Customer Success Science is a field focused on applying data analysis and scientific methods to improve customer retention and satisfaction. It often requires skills in data analytics, communication, and understanding customer behavior, making it a growing and in-demand career with opportunities across various industries.

What are popular job titles for Customer Success Science?

Popular job titles for Customer Success Science:

Infographic showing various Customer Success Science job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Scientist

Newark, CA • On-site

Atum - DNA 2.0
See more jobs at Atum - DNA 2.0external

$110K - $140K/yr

Other

Medical, Retirement, PTO

Posted 23 days ago

Job description

ATUM is a leader in cell line development, gene synthesis, and protein engineering. We are seeking a highly motivated, Customer Success Scientist to join our team.

Job Summary:

As a Customer Success Scientist, you will serve as the crucial linchpin connecting our clients with our internal commercial and scientific operations. Leveraging your technical expertise, you will champion a seamless, end-to-end customer experience - guiding clients from their initial technical inquiries and precise quoting through to successful project fulfillment.

Responsibilities:
  • Technical Quoting & Order Management: Gather and verify customer requirements to accurately determine the optimal gene synthesis or protein expression solutions for their specific research needs. Design and create accurate quotation offers and sales order records utilizing internal systems.
  • Order Fulfillment: Manage order entry and collate information across multiple applications to provide proactive order status updates. Ensure order acceptance and fulfillment processes strictly adhere to commercial agreements.
  • Technical Support: Act as the subject matter expert (SME) for Gene Synthesis and Protein Production projects (including platforms like lightningHEK, Lock-In, and discoCHO) to respond to customer inquiries. Plan and facilitate consultative sessions for assigned accounts.
  • Business Development Collaboration: Work closely with the technical Business Development (BD) teams to support customer discussions, execute sales strategies, and help achieve quarterly and annual revenue targets.
  • CRM Management: Maintain highly accurate records of customer interactions, detailed notes, and sales opportunities within LIMS and HubSpot (or current CRM).
  • Cross-Functional Coordination: Ensure project milestones are defined, tracked, and met on time.
  • Technical Reporting: Track and report on status with updates to internal and external stakeholders.
Qualifications:
  • Education: Bachelor's degree in a life science (biology, biochemistry, chemistry), Bioengineering, Bioinformatics, or a closely related field.
Industry Experience:
  • 2+ years of experience in life science sales, customer success, or technical support (pharma or biotech services field preferred).
  • OR 2+ years of experience in technical project management, bioinformatics engineering, or leading cross-functional projects.
  • Bonus: Previous experience in a customer-facing field sales role is strongly preferred.
Technical Skills:
  • Experience in Molecular Biology. Anunderstanding of the basics of molecular cloning, bacterial and mammalian cell growth, protein expression, and antibody structure and function is highly desired for this position.
  • Proficiency with LIMS, HubSpot (or a similar CRM), Excel, and aptitude for mastering quotation/order management software.
  • Working knowledge of project management tools
Core Competencies:
  • Demonstrated ability to consistently manage multiple priorities, balancing external customer demands with internal engineering deadlines.
  • High attention to detail and exceptional organizational capabilities.
  • Ability to communicate effectively (strong oral and written skills) with both internal technical stakeholders (engineers/scientists) and external customers.
  • Demonstrated ability to maintain a high standard of courtesy, cooperation, and professionalism in all interactions with teammates and clients.
Why ATUM?
  • Innovative Environment: Be at the forefront of the next-gen biotech revolution in Quantitative Biology.
  • Culture of Excellence: Enjoy a collaborative, hands-on atmosphere with mentorship and rapid professional growth opportunities.
  • Perks & Benefits: Free daily catered lunch, comprehensive health benefits, PTO, and a 401(k) with a Safe Harbor plan.
  • Compensation Range: $110,000 - $140,000 base salary (commensurate with experience).
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