$100 - $125/hr
Design customer experiences and programs with our vibe-coding studio and agentic/standard workflows and automations within the platform * Independently lead basic integrations, smaller ...
$100 - $125/hr
Design customer experiences and programs with our vibe-coding studio and agentic/standard workflows and automations within the platform * Independently lead basic integrations, smaller ...
Design customer experiences and programs with our vibe-coding studio and agentic /standard ... Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities * Surface customer ...
Design customer experiences and programs with our vibe-coding studio and agentic /standard ... Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities * Surface customer ...
Design customer experiences and programs with our vibe-coding studio and agentic /standard ... Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities * Surface customer ...
Design customer experiences and programs with our vibe-coding studio and agentic /standard ... Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities * Surface customer ...
Your primary mission is to design Customer Success Framework and guide enterprise clients through the entire post-contract lifecycle--bridging the gap between a signed contract and the successful ...
Your primary mission is to design Customer Success Framework and guide enterprise clients through the entire post-contract lifecycle--bridging the gap between a signed contract and the successful ...
Matia Customer Success Manager Matia is at the forefront of the DataOps revolution, building a ... Design and run onboarding for every new customer, getting them live, connected, and seeing value ...
Matia Customer Success Manager Matia is at the forefront of the DataOps revolution, building a ... Design and run onboarding for every new customer, getting them live, connected, and seeing value ...
Customer success
Oakland, CA · On-site
Customer & Product Success We are an early EdTech startup at the nexus of Mental Health ... design - Experience working in K-12 education
Customer success
Oakland, CA · On-site
Customer & Product Success We are an early EdTech startup at the nexus of Mental Health ... design - Experience working in K-12 education
Design and run onboarding for every new customer, getting them live, connected, and seeing value ... Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff ...
Design and run onboarding for every new customer, getting them live, connected, and seeing value ... Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff ...
Use data to interpret health trends across your book and design customer engagements accordingly. * You are responsible for customers deriving maximum value from Relay, ensuring site-level success ...
Use data to interpret health trends across your book and design customer engagements accordingly. * You are responsible for customers deriving maximum value from Relay, ensuring site-level success ...
Design and run onboarding for every new customer, getting them live, connected, and seeing value ... Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff ...
Design and run onboarding for every new customer, getting them live, connected, and seeing value ... Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff ...
The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality ...
The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality ...
Director, Customer Success
Wilmington, NC · On-site
$200 - $250/hr
You'll lead the design of the end-to-end customer experience, build the Customer Success organization, and implement the processes and technologies that make Anza easier to do business with. This ...
Director, Customer Success
Wilmington, NC · On-site
$200 - $250/hr
You'll lead the design of the end-to-end customer experience, build the Customer Success organization, and implement the processes and technologies that make Anza easier to do business with. This ...
Customer Success Director
San Francisco, CA · On-site
$150 - $200/hr
Acts as the enterprise expert oncustomer success model design, client lifecycle management, and portfolio performance optimization.Shapes both the programmatic and relationship dimensions of customer ...
Customer Success Director
San Francisco, CA · On-site
$150 - $200/hr
Acts as the enterprise expert oncustomer success model design, client lifecycle management, and portfolio performance optimization.Shapes both the programmatic and relationship dimensions of customer ...
Director, Customer Success
Wilmington, NC · On-site
$150 - $200/hr
You'll lead the design of the end-to-end customer experience, build the Customer Success organization, and implement the processes and technologies that make Anza easier to do business with. This ...
Director, Customer Success
Wilmington, NC · On-site
$150 - $200/hr
You'll lead the design of the end-to-end customer experience, build the Customer Success organization, and implement the processes and technologies that make Anza easier to do business with. This ...
Own the design, evolution, and operationalization of the Customer Success retention model * Define and standardize key drivers of retention, including customer health scoring, risk identification and ...
Own the design, evolution, and operationalization of the Customer Success retention model * Define and standardize key drivers of retention, including customer health scoring, risk identification and ...
Director, Customer Success - M5 (CUSSUC - Customer Success)
Dallas, TX · On-site
$100 - $125/hr
Own the design, evolution, and operationalization of the Customer Success retention model * Define and standardize key drivers of retention, including customer health scoring, risk identification and ...
Director, Customer Success - M5 (CUSSUC - Customer Success)
Dallas, TX · On-site
$100 - $125/hr
Own the design, evolution, and operationalization of the Customer Success retention model * Define and standardize key drivers of retention, including customer health scoring, risk identification and ...
The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality ...
The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality ...
Director, Customer Success
Wilmington, NC · On-site
You'll lead the design of the end-to-end customer experience, build the Customer Success organization, and implement the processes and technologies that make Anza easier to do business with. This ...
Director, Customer Success
Wilmington, NC · On-site
You'll lead the design of the end-to-end customer experience, build the Customer Success organization, and implement the processes and technologies that make Anza easier to do business with. This ...
Customer Success Director
$131K - $196K/yr
Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...
Customer Success Director
$131K - $196K/yr
Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...
Customer Success Director
$131K - $196K/yr
Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...
Customer Success Director
$131K - $196K/yr
Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...
$150 - $200/hr
Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...
$150 - $200/hr
Acts as the enterprise expert on customer success model design, client lifecycle management, and portfolio performance optimization. Shapes both the programmatic and relationship dimensions of ...
Design Customer Success information
See salary details
$11.54 - $14.79
9% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$14.79 - $18.05
19% of jobs
The median wage is $20.90 / hr.
$18.05 - $21.31
26% of jobs
$24.09 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.56
26% of jobs
$24.56 - $27.82
11% of jobs
$27.82 - $31.08
4% of jobs
$31.08 - $34.33
3% of jobs
$34.33 - $37.59
2% of jobs
$37.59 - $40.84
0% of jobs
$40.84 - $44.10
0% of jobs
$44.10 - $47.36
1% of jobs
$11
$24
$47
How much do design customer success jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for design customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.
What is a Design Customer Success role?
A Design Customer Success role focuses on helping customers get the most value from a company's design-related products or services. Professionals in this position act as a bridge between the client and the design team, ensuring clients' needs are understood, their issues are resolved, and they are satisfied with the design solutions provided. They often provide onboarding, training, and ongoing support to optimize the customer experience. The goal is to build strong relationships, encourage product adoption, and reduce churn by making sure customers achieve their design objectives.
How does a Design Customer Success professional typically collaborate with product and design teams to enhance client outcomes?
In a Design Customer Success role, professionals act as a bridge between clients and the internal design/product teams. They gather client feedback, communicate design needs, and advocate for user-centric solutions, ensuring that the product aligns with client expectations. Regular meetings, design reviews, and feedback sessions are common, allowing for the smooth relay of information and proactive problem-solving. This close collaboration fosters strong client relationships and drives continuous product improvement.
What are the key skills and qualifications needed to thrive as a Design Customer Success professional, and why are they important?
To thrive as a Design Customer Success professional, you need a solid understanding of design principles, customer relationship management, and often a background in design or a related field. Familiarity with design software (such as Adobe Creative Suite or Figma), customer success platforms (like Salesforce or HubSpot), and project management tools is typically required. Exceptional communication, problem-solving, and active listening skills help build strong client relationships and address customer needs effectively. These abilities are crucial for ensuring customer satisfaction, retention, and the successful implementation of design solutions.
What are popular job titles related to Design Customer Success jobs?
For Design Customer Success jobs, the most frequently searched job titles are:
Technical Customer Success Manager
On-site
Base •Â
Charitable Organizations • 1 - 10 employees1 - 10 employees
$100 - $125/hr
Other
This job post has expired today. Applications are no longer accepted.
Key responsibilities
Manage a portfolio of customer accounts to drive adoption, value realization, and long-term success.
Design customer experiences, programs, and solutions using platform workflows, automations, and integrations.
Leverage AI tools and automation to increase productivity, surface feedback, and identify expansion opportunities.
Job description
Technical Customer Success Manager
#J-18808-LjbffrCustomer Success US
We're looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workflow design, platform configuration, and hands-on solution delivery.
This role sits at the intersection of Customer Success, Solutions Consulting, and implementation. You'll help customers identify opportunities for AI-powered scale and growth, design solutions, launch new use cases, and continuously expand the value they receive from the platform.
What You'll DoCustomer Success and Solutions- Manage a portfolio of customer accounts
- Understand customer goals, workflows, and business objectives
- Drive adoption, value realization, and long-term customer success
- Identify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use cases
- Act as a trusted advisor and partner to customer stakeholders
- Train and enable customers on platform capabilities and best practices
- Innovate and help companies create GOAT-level customer programs and experiences.
- Design customer experiences and programs with our vibe-coding studio and agentic/standard workflows and automations within the platform
- Independently lead basic integrations, smaller implementations, module launches, and expansion projects
- Partner with onboarding resources on larger or more complex deployments, and with R and D teams when advanced technical support is required
- Leverage AI tools and automation to increase productivity and customer impact
- Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities
- Surface customer feedback, product gaps, and emerging use cases to internal teams
- Contribute ideas that help scale customer success operations through AI and automation
- 4+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies
- A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skills
- Strong consultative problem-solving skills and the ability to translate customer goals into practical solutions
- Strong communication skills and confidence working directly with customers
- Comfortable operating independently in a fast-moving environment
- Curious, proactive, and eager to learn new technologies and use cases
- Experience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps, a plus!
- US-based
- Minimal travel required
Overview Control Center Teams Dashboard CMA Programs Security and Privacy Integrations
SolutionsReferences Advocacy & Community Upsell & Expansion Referrals Reviews & Social Proof Customer Stories Onboarding Retention Scaled Customer Success
ResourcesBase Blog TOP100 CMA CLG Campus Customer Marketing Guide Base vs UserEvidence Base vs Peerbound Base vs Influitive Customer Marketing Glossary
About Base 11
Sourced by ZipRecruiter
Industry
Charitable organizations
Company size
1 - 10 Employees
Headquarters location
Irvine, CA, US
Year founded
2009