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Design Customer Success Jobs (NOW HIRING)

Scispot

Customer Success Manager

You'll also design new processes and strategies, playing a key role in shaping the entire customer experience. Position Overview: As a Customer Success Manager (CSM), you'll be the voice of our ...

Sorenson Communications, LLC

$72K/yr

Partnering across Product, Sales, Operations, Customer Success, Insights, Marketing, Finance, and Technology, the CX Strategist combines journey design, customer intelligence, data analysis, and ...

Acho

Customer Success Lead

San Francisco, CA · On-site

... the Success processes needed to empower our customers. Responsibilities * Run customer ... Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed ...

Acho

... the Success processes needed to empower our customers. Responsibilities * Run customer ... Design and build Project Management guide, Initial Setup Guide, kickoff deck, and other needed ...

DocuSign, Inc.

Design, document, and maintain end-to-end Customer Success lifecycle processes and SOPs, including how Customer SuccessMs, Customer SuccessAMs, and other GTM roles engage across journey stages

APEX Capital Group LLC

Customer Success Manager

$5 - $10/hr

Customer Success Manager This is a remote position. Position: Customer Success Manager Compensation ... Design marketing materials and social media content using Canva. * Collaborate with the marketing ...

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How much do design customer success jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for design customer success in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a Design Customer Success role?

A Design Customer Success role focuses on helping customers get the most value from a company's design-related products or services. Professionals in this position act as a bridge between the client and the design team, ensuring clients' needs are understood, their issues are resolved, and they are satisfied with the design solutions provided. They often provide onboarding, training, and ongoing support to optimize the customer experience. The goal is to build strong relationships, encourage product adoption, and reduce churn by making sure customers achieve their design objectives.

How does a Design Customer Success professional typically collaborate with product and design teams to enhance client outcomes?

In a Design Customer Success role, professionals act as a bridge between clients and the internal design/product teams. They gather client feedback, communicate design needs, and advocate for user-centric solutions, ensuring that the product aligns with client expectations. Regular meetings, design reviews, and feedback sessions are common, allowing for the smooth relay of information and proactive problem-solving. This close collaboration fosters strong client relationships and drives continuous product improvement.

What are the key skills and qualifications needed to thrive as a Design Customer Success professional, and why are they important?

To thrive as a Design Customer Success professional, you need a solid understanding of design principles, customer relationship management, and often a background in design or a related field. Familiarity with design software (such as Adobe Creative Suite or Figma), customer success platforms (like Salesforce or HubSpot), and project management tools is typically required. Exceptional communication, problem-solving, and active listening skills help build strong client relationships and address customer needs effectively. These abilities are crucial for ensuring customer satisfaction, retention, and the successful implementation of design solutions.

What are popular job titles related to Design Customer Success jobs?

For Design Customer Success jobs, the most frequently searched job titles are:

Customer Success Manager

Hickory, NC • On-site

Automated System Design
See more jobs at Automated System Designexternal

$55K - $65K/yr

Other

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Job description

Role Summary
ASD is seeking a strategic and process-driven Customer Success Manager (CSM) to guide, maintain, and pursue profitable growth for our client contracts. In this role, you will act as the bridge between ASD's internal operations and our clients, ensuring transparency, high-quality service delivery, and consistent engagement. You will be responsible not only for client satisfaction and retention but also for identifying opportunities to expand services and drive revenue.
The ideal candidate possesses a balance of "soft skills"-such as empathy and conflict resolution-and operational rigor, utilizing tools like ServiceNow to manage workflows from procurement to invoicing.
Salary: $55,000 - $65,000
Key Responsibilities
1. Client Relationship Management & Onboarding
  • Onboarding Strategy: Lead the full onboarding lifecycle for new clients, including account setup, scope agreement, and formal Kickoff Meetings to establish goals and communication channels.
  • Transparency of Work: Maintain open, consistent communication with clients regarding project progress, challenges, and timelines.
  • Expectation Management: Clearly define service agreements, response times, and resolution processes, proactively adjusting expectations when necessary.
2. Work Management & Operations
  • Lifecycle Management: Oversee the structured workflow for client tasks: Receiving work → Procurement → Scheduling → System management → Invoicing → Closing.
  • Issue Ownership: Act as the primary escalation point for client issues, ensuring efficient resolution and documenting all actions within ServiceNow.
  • Team Management & Growth - Training, mentoring, and performance tracking.
  • Dashboard Hygiene: Manage performance dashboards to ensure tickets are processed timely and contracts remain profitable.
3. Growth & Profitability
  • Contract Expansion: Monitor contract health and identify opportunities to implement new services or expand existing agreements to drive revenue growth.
  • Strategic Partnership: Collaborate with Account Managers to present business plans and additional value-add services to satisfied clients.
  • SOP Development: Build and implement standard operating procedures (SOPs) for new commitments to ensure smooth service rollout.
4. Team Leadership & Internal Collaboration
  • Cross-Functional Engagement: Liaise effectively with Sales Reps, NSS, Project Managers (PMs), Engineering Teams, and Accounts Payable to ensure cohesive service delivery.
  • Coaching & Mentoring: Conduct regular 1:1 coaching, training sessions, and daily huddles to develop team members' soft skills and technical proficiency.
  • Performance Tracking: Utilize Scorecards and Key Performance Values (KPV) to track team success, including response times and resolution efficiency.
Key Performance Values (KPV)
Success in this role is measured by:
  • Client Satisfaction Ratings: High retention and positive feedback.
  • Contract Growth: Increased revenue from existing client contracts.
  • Internal Efficiency: Adherence to response and resolution time metrics.
  • Operational Excellence: Accuracy in scope definition and "Transparency of Work."
Qualifications & Skills
Technical & Operational Skills:
  • Candidates must possess a Bachelor's degree or higher.
  • An equivalent combination of relevant education and professional experience may be considered.
  • Strong history and positive experience leading and growing successful teams of varied sizes.
  • Proficiency in ServiceNow (CRM) for ticketing and account management.
  • Experience with Work Management Processes (Procurement, Invoicing, Scheduling).
  • Ability to interpret data from performance dashboards and financial reports.
  • Familiarity with collaboration tools (Microsoft Teams, Zoom, Google Chat).
Soft Skills (Essential):
  • Communication: Expert-level email etiquette, active listening, and verbal clarity.
  • Conflict Resolution: Ability to de-escalate difficult conversations and manage client disputes with diplomacy.
  • Problem-Solving: Proactive critical thinking with the ability to assess urgency and make decisions under pressure.
  • Trust But Verify: A leadership style that empowers the team while ensuring quality through verification.
  • Adaptability: Willingness to embrace feedback and adjust to new workflows or policies.
Values
Must align with ASD's TRAC values:
  • Trust
  • Respect
  • Attitude
  • Commitment
Why ASD?
Founded in 1987, Automated Systems Design, Inc. (ASD) is a nationwide provider of design, engineering, and project management services for workplace technology. Our mission is to help our clients create, manage, and support technology-enabled spaces. We are fortunate to be in such a rapidly evolving and expanding industry; this provides ample opportunities for our business -and the people who make it all possible- to grow.
Benefits
  • 100% Paid Medical and Dental
  • Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
  • 15 days of PTO in your first two years and more with tenure
  • Family 1st motto and belief
  • Promotions and room for growth within

Our People & Culture
ASD's culture empowers our people to be who they are, contribute honestly, and make a difference individually and collectively. Prioritizing diversity enables us to leverage different ideas and unique perspectives to bring more creative and innovative solutions to everything we do.
Who We Are
ASD® is committed to providing our AASDIs, customers, vendors, and associates with the highest level of professionalism. To do so, our team is trained to embody the following core values and use them as a guide when making decisions every day.
Trust
We are known for our candor and integrity, give our best effort, and expect the best in others.
Respect
We treat people with high regard, independent of status or stance, to build enduring and mutually beneficial relationships.
Attitude
We inspire others with our positive perspective and have an unwavering thirst for excellence.
Commitment
We care intensely about the success of our clients and exhibit a bias towards action.

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