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Customer Success Science Jobs (NOW HIRING)

Honeywell

Customer Success Lead

Hamilton, NJ · On-site

$113K - $141K/yr

As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global ...

Filtrous

Customer Success Manager

Saint Petersburg, FL · On-site

$70K - $80K/yr

As Filtrous scales, you\'ll help define what world-class customer success looks like for a science company. Who You Are * 3+ years of experience in Customer Success, Account Management, or client ...

Zensors

Customer Success Lead

San Francisco, CA · On-site

Customer Success Manager Zensors YC-S21, is a fast-growing tech startup searching for flexible go ... He has a degree in Computer Science & Interaction Design from Carnegie Mellon and was the Director ...

Tektronix

Manager, Customer Success

Pittsburgh, PA · On-site

The Manager, Customer Success is responsible for leading and developing a team of Customer Success ... About Industrial Scientific Industrial Scientific designs and manufactures gas detection products ...

Fortive

Manager, Customer Success

Pittsburgh, PA

The Manager, Customer Success is responsible for leading and developing a team of Customer Success ... About Industrial Scientific Industrial Scientific designs and manufactures gas detection products ...

Fortive

Manager, Customer Success

Pittsburgh, PA · On-site

The Manager, Customer Success is responsible for leading and developing a team of Customer Success ... About Industrial Scientific Industrial Scientific designs and manufactures gas detection products ...

E-Solutions

Customer Success Manager

Encino, CA · On-site

Customer Success Manager - UiPath Experience: 5-12 Years Role Overview The Customer Success Manager ... Education Bachelor's degree in Engineering, Computer Science, Management, or related field. MBA or ...

Relay Commerce

Manager, Customer Success

Using predictive data science, Relo helps brands identify when customers are most likely to reorder ... This is a player-coach role , combining hands-on customer success responsibilities with people ...

Prudentia Sciences

Senior Customer Success Manager

Sr. Customer Success Manager Prudentia Sciences is an AI-powered technology platform transforming how biopharma, biotech, and life sciences investors approach portfolio management, due diligence, and ...

CytoVale

Customer Success Executive

Customer Success Executive (CSE) About the Company Cytovale is a leading innovator in early sepsis ... Coordinate with Medical Affairs, Data Science, and other functional teams to review implementation ...

Narrative BI

Customer Success Manager

Collaborate with the CEO and the Data Science team to tailor customer insights into actionable strategies for client success. * Craft customer engagement strategies that promote retention and loyalty ...

Prudentia Sciences

Senior Customer Success Manager

Sr. Customer Success Manager Prudentia Sciences is an AI-powered technology platform transforming how biopharma, biotech, and life sciences investors approach portfolio management, due diligence, and ...

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Customer Success Science information

See salary details

$32.5K

$83.1K

$140K

How much do customer success science jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success science in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

Is customer success science a good career?

Customer Success Science is a field focused on applying data analysis and scientific methods to improve customer retention and satisfaction. It often requires skills in data analytics, communication, and understanding customer behavior, making it a growing and in-demand career with opportunities across various industries.

What are popular job titles for Customer Success Science?

Popular job titles for Customer Success Science:

Infographic showing various Customer Success Science job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

Customer Success Lead

Hamilton, NJ • On-site

Honeywell
Furniture Manufacturing • 10K+ employees
Learn more about Honeywellexternal

$113K - $141K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

Job description


As the Customer Success Lead for the Americas Region at Honeywell Life Sciences, you will be responsible for leading and developing a high-performing Customer Success team while executing our global customer success strategy across the Americas. You will drive customer adoption, value realization, retention, and growth by enabling Customer Success Managers (CSMs) to deliver exceptional customer outcomes on a scale. The ideal candidate is a strategic leader who can balance long-term planning, operational excellence, and team development while remaining closely connected to customer needs, market trends, and the day-to-day realities of the business.
Reporting to the Global Director of Customer Success, you will be based in our Hamilton, NJ office and work on a hybrid schedule. In this role, you will lead a team of Customer Success Managers and serve as the regional point of accountability for customer outcomes, team performance, and the execution of customer success initiatives that drive retention, expansion, and sustainable revenue growth.
KEY RESPONSIBILITIES
  • Lead, mentor, and develop Customer Success Managers across the Americas region, fostering a high-performance culture focused on customer outcomes, accountability, and professional growth.
  • Coach and enable CSMs to build trusted customer relationships, providing guidance, best practices, and executive support to ensure consistent customer engagement, adoption, and satisfaction across the region.
  • Serve as the regional escalation point and executive sponsor for strategic accounts, ensuring timely resolution of customer challenges and accountability for customer outcomes within the Americas team.
  • Partner with Sales, Product, Support, Services, and other cross-functional teams to drive customer adoption, value realization, and overall customer success.
  • Develop, improve, and scale Customer Success methodologies, programs, and playbooks that drive consistent adoption, retention, renewals, and expansion across strategic and enterprise customers.
  • Maintain a select portfolio of strategic or enterprise customers to stay connected to customer needs, market trends, and the overall customer experience.
  • Coach and support CSMs in identifying growth opportunities within existing accounts, helping customers realize additional value while contributing to retention and expansion objectives.
  • Provide leadership and oversight for customer success planning, ensuring success plans are aligned to customer business objectives and support long-term retention and renewal outcomes.
  • Establish, monitor, and drive accountability for key Customer Success metrics, including customer health, adoption, retention, renewals, expansion, customer satisfaction, and NPS.
  • Leverage AI, customer insights, and data analytics to identify risks and opportunities, improve decision-making, increase team effectiveness, and scale customer impact across the region.

Foster a culture of continuous improvement, innovation, collaboration, and customer advocacy, empowering team members to drive exceptional customer outcomes.
Qualifications
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)
The salary range for this position is $113,000 - $141,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting date: July 22, 2026
YOU MUST HAVE
  • 6+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing experience
  • 3+ years of expereince leading teams in Customer Success, Professional Services, or Presales
  • Background in SaaS, software, technology environment and industry experience in life sciences, pharmaceuticals, manufacturing, or health quality standards
  • Proven track record of building and maintaining strong customer relationships
  • Experience working with Salesforce and Gainsight (or a comparable customer success tool), enabling effective management of customer accounts and data analysis
  • Strong problem-solving and negotiation abilities to resolve customer issues and drive account growth
  • Ability to analyze customer data and provide actionable insights to improve customer retention and satisfaction

WE VALUE
  • Bachelor's degree in Business Administration, IT, Engineering, Biology, Chemistry or a related field
  • Passion for customer success and satisfaction
  • Ability to work independently and as part of a team
  • Strong leadership and mentoring skills
  • Proactive and results-oriented mindset
  • Continuous learning and adaptability

ABOUT HONEYWELL TECHNOLOGIES
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy. Learn more (https://www.honeywell.com/us/en)
About Us
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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