Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · On-site
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · On-site
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · Remote
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Quick apply
Customer Success Manager
Denver, CO · Remote
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · On-site +1
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · On-site +1
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · On-site
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Manager
Denver, CO · On-site
Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline). * 7+ years of experience in Customer Success ...
Customer Success Lead
Fort Lauderdale, FL · On-site
$65K - $80K/yr
Customer Success Lead CentralReach is a leading provider of autism and IDD care software for ... Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale ...
Customer Success Lead
Fort Lauderdale, FL · On-site
$65K - $80K/yr
Customer Success Lead CentralReach is a leading provider of autism and IDD care software for ... Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale ...
Customer Success Manager VanishID is a cybersecurity company that offers privacy services to ... Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy * Employer-paid ...
Customer Success Manager VanishID is a cybersecurity company that offers privacy services to ... Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy * Employer-paid ...
Customer Success Manager
Manhattan, NY · On-site
$25K - $30K/mo
Customer Success Manager An inclusive work environment is an empowering one. At Cutover, we lead ... fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target ...
Customer Success Manager
Manhattan, NY · On-site
$25K - $30K/mo
Customer Success Manager An inclusive work environment is an empowering one. At Cutover, we lead ... fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target ...
We improve healthcare workflows and help patients start and stay on therapy with end-to-end ... Position Overview The Customer Success Manager II serves as a trusted advisor to customers ...
We improve healthcare workflows and help patients start and stay on therapy with end-to-end ... Position Overview The Customer Success Manager II serves as a trusted advisor to customers ...
Customer Success Manager
Manhattan, NY · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... tools, virtual therapy, and family planning assistance * Learning - We encourage continued ...
Customer Success Manager
Manhattan, NY · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... tools, virtual therapy, and family planning assistance * Learning - We encourage continued ...
Customer Success Manager VanishID is a cybersecurity company that offers privacy services to ... Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy * Employer-paid ...
Customer Success Manager VanishID is a cybersecurity company that offers privacy services to ... Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy * Employer-paid ...
Customer Success Lead
Holmdel, NJ · On-site
$65K - $80K/yr
Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale ... As a Customer Success Lead (CSL), you will be responsible for building relationships and ...
Customer Success Lead
Holmdel, NJ · On-site
$65K - $80K/yr
Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale ... As a Customer Success Lead (CSL), you will be responsible for building relationships and ...
Customer Success Manager
San Francisco, CA · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... tools, virtual therapy, and family planning assistance * Learning - We encourage continued ...
Customer Success Manager
San Francisco, CA · On-site
$97K - $120K/yr
Customer Success Manager Hover is looking for a Customer Success Manager to help our mid-market ... tools, virtual therapy, and family planning assistance * Learning - We encourage continued ...
Customer Success Manager
New York, NY · On-site
$25K - $30K/mo
We're excited to grow our Customer Success team with some more energetic and growth-minded Customer ... fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target ...
Customer Success Manager
New York, NY · On-site
$25K - $30K/mo
We're excited to grow our Customer Success team with some more energetic and growth-minded Customer ... fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target ...
Customer Success Manager
New York, NY · On-site +1
$25K - $30K/mo
We're excited to grow our Customer Success team with some more energetic and growth-minded Customer ... fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target ...
Customer Success Manager
New York, NY · On-site +1
$25K - $30K/mo
We're excited to grow our Customer Success team with some more energetic and growth-minded Customer ... fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target ...
Customer Success Manager
$86K - $98K/yr
Customer Success Manager Remote Our Mission: Eliminating Every Barrier To Mental Health. Spring ... guided tools, coaching, therapy, medication management, and specialty care. With outcomes ...
Customer Success Manager
$86K - $98K/yr
Customer Success Manager Remote Our Mission: Eliminating Every Barrier To Mental Health. Spring ... guided tools, coaching, therapy, medication management, and specialty care. With outcomes ...
Customer Success Lead
Holmdel, NJ · On-site
$65K - $80K/yr
Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale ... As a Customer Success Lead (CSL), you will be responsible for building relationships and ...
Customer Success Lead
Holmdel, NJ · On-site
$65K - $80K/yr
Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale ... As a Customer Success Lead (CSL), you will be responsible for building relationships and ...
Customer Success Manager
Atlanta, GA · On-site
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ... Access Confidential one-on-one therapy through our Employee Assistance Program, find support from ...
Customer Success Manager
Atlanta, GA · On-site
The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ... Access Confidential one-on-one therapy through our Employee Assistance Program, find support from ...
What you'll do as an Customer Success Manager at Phylo: * Own the full post-sales journey for a ... Full medical, dental, and vision coverage, including free therapy sessions and eyewear stipend ...
What you'll do as an Customer Success Manager at Phylo: * Own the full post-sales journey for a ... Full medical, dental, and vision coverage, including free therapy sessions and eyewear stipend ...
Customer Success Manager
New York, NY · Remote
$86K - $98K/yr
... guided tools, coaching, therapy, medication management, and specialty care. With outcomes ... We are looking for a Customer Success Manager to join our team. You will be focused on supporting ...
Quick apply
Customer Success Manager
New York, NY · Remote
$86K - $98K/yr
... guided tools, coaching, therapy, medication management, and specialty care. With outcomes ... We are looking for a Customer Success Manager to join our team. You will be focused on supporting ...
Customer Success Therapy information
See salary details
$11.54 - $14.79
9% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$14.79 - $18.05
19% of jobs
The median wage is $20.90 / hr.
$18.05 - $21.31
26% of jobs
$24.09 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.56
26% of jobs
$24.56 - $27.82
11% of jobs
$27.82 - $31.08
4% of jobs
$31.08 - $34.33
3% of jobs
$34.33 - $37.59
2% of jobs
$37.59 - $40.84
0% of jobs
$40.84 - $44.10
0% of jobs
$44.10 - $47.36
1% of jobs
$11
$24
$47
How much do customer success therapy jobs pay per hour?
As of Sep 11, 2026, the average hourly pay for customer success therapy in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.
What is customer success therapy?
Customer Success Therapy refers to specialized coaching or consulting services aimed at helping customer success professionals or teams improve their skills, processes, and outcomes. It typically involves working with an expert to analyze customer interactions, resolve challenges, and build strategies to drive customer satisfaction and retention. By focusing on both the professional development of customer success managers and the optimization of customer journeys, Customer Success Therapy can lead to better business results and happier customers.
How does a customer success therapy professional collaborate with clinical and non-clinical teams to support client progress?
In a Customer Success Therapy role, you’ll regularly liaise with both clinical therapists and customer support or administrative teams to ensure clients achieve their therapeutic goals. This collaboration involves communicating client feedback, coordinating care plans, and addressing any barriers clients face in accessing or engaging with therapy services. You’ll often act as a bridge—translating client needs to therapists and ensuring operational teams provide seamless support—requiring strong interpersonal and organizational skills. This team-oriented approach is crucial for delivering holistic, client-centered care and contributes to high client satisfaction and retention.
What are the key skills and qualifications needed to thrive as a customer success therapy professional?
To thrive as a Customer Success Manager in the therapy sector, you need expertise in client relationship management, a background in mental health or therapy services, and often a relevant degree or certification. Familiarity with CRM platforms, telehealth software, and data analytics tools is typically required. Outstanding communication, empathy, and problem-solving skills enable you to support clients effectively and foster long-term engagement. These competencies are crucial for ensuring client satisfaction, retention, and successful therapeutic outcomes.
What is the difference between Customer Success Therapy vs Customer Success Manager?
| Aspect | Customer Success Therapy | Customer Success Manager |
|---|---|---|
| Credentials | Typically requires certifications in therapy, counseling, or psychology | Often requires experience in customer success, sales, or account management |
| Work Environment | Therapeutic sessions, private practice, or healthcare settings | Corporate offices, SaaS companies, or client-facing roles |
| Industry Usage | Healthcare, mental health, wellness | Technology, SaaS, and service industries |
| Search & Comparison Intent | Understanding therapeutic roles in customer success context | Customer success roles in business settings |
Customer Success Therapy focuses on providing therapeutic support to clients, often requiring mental health credentials and working in healthcare environments. In contrast, Customer Success Managers primarily work in corporate settings to ensure client satisfaction and retention, with a focus on business outcomes. While both roles aim to improve client experiences, their credentials, environments, and industry applications differ significantly.
What are popular job titles related to Customer Success Therapy jobs?
For Customer Success Therapy jobs, the most frequently searched job titles are:
Job description
Symmetrio is recruiting on behalf of an innovative healthcare technology company that is transforming oncology care through an AI-powered clinical software platform. Our client partners with leading cancer centers and health systems to improve clinical decision-making, streamline oncology workflows, and enhance patient outcomes.
As the organization continues its rapid growth, they are seeking an experienced Customer Success Manager to build strategic relationships with healthcare clients and ensure they realize maximum value from the platform.
The Customer Success Manager will serve as the primary strategic partner for a portfolio of oncology customers following implementation. This individual will be responsible for driving customer adoption, satisfaction, retention, and long-term success by developing trusted relationships with executive, clinical, operational, and IT stakeholders.
The ideal candidate combines healthcare technology experience with exceptional relationship management skills and understands the complexities of clinical workflows. This is a highly visible position that works cross-functionally with Sales, Clinical, Product Management, Engineering, and Support to ensure customers achieve measurable clinical and operational outcomes.
This company is based in Denver and requires approximately 40% travel throughout the United States. Preference towards candidates within the Denver metropolitan area.
Responsibilities- Serve as the primary relationship owner for assigned health system and oncology practice customers.
- Develop trusted partnerships with executive, clinical, operational, and technical stakeholders.
- Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations.
- Monitor customer health metrics, utilization, and success milestones to maximize long-term retention.
- Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations.
- Identify customer risks early and coordinate internal resources to ensure successful resolution.
- Partner closely with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs.
- Gather customer feedback and translate insights into product enhancement opportunities.
- Identify expansion opportunities within existing accounts while supporting renewals and long-term growth.
- Develop strategic success plans with measurable objectives for each customer.
- Represent the organization at customer meetings, conferences, and industry events.
Requirements
- Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline).
- 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services.
- Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions.
- Strong understanding of oncology or complex healthcare workflows is highly preferred.
- Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations.
- Excellent communication, presentation, and relationship-building skills.
- Proven ability to manage multiple enterprise customer engagements simultaneously.
- Experience interpreting customer utilization metrics and driving adoption strategies.
- Ability to collaborate effectively across commercial, clinical, product, and technical organizations.
- Willingness to travel approximately 40%
Preferred Experience
- Oncology software, oncology operations, radiation oncology, or cancer center experience.
- Clinical workflow optimization or healthcare consulting.
- Enterprise SaaS customer success methodologies.
- EHR integration and healthcare interoperability experience.