ZipRecruiter

Log In

1

Customer Success Therapy Jobs (NOW HIRING)

Prudentia Sciences

Director, Customer Success

... therapies. As a trusted third party operating between buyer and seller, we help build conviction ... The Opportunity We're looking for a Director of Customer Success to manage and scale a portfolio of ...

Basis AI

Customer Success Manager

Manhattan, NY · On-site

Customer Success Manager Basis builds real agents that do real work in the real economy. Our agents ... Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health. Basis will cover 100% of ...

SonderMind Careers

Customer Success Specialist

$21.64/hr

About SonderMind At SonderMind, we know that therapy works. SonderMind provides accessible ... About the Role SonderMind is hiring a Customer Success Specialist to deliver a high-quality ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Free therapy coverage benefits to ensure our employees have access to the care they need (must be ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Free therapy coverage benefits to ensure our employees have access to the care they need (must be ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Free therapy coverage benefits to ensure our employees have access to the care they need (must be ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Free therapy coverage benefits to ensure our employees have access to the care they need (must be ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Free therapy coverage benefits to ensure our employees have access to the care they need (must be ...

SonderMind

Customer Success Specialist

$21.64/hr

Customer Success Specialist SonderMind is hiring a Customer Success Specialist to deliver a high ... Free therapy coverage benefits to ensure our employees have access to the care they need (must be ...

Marble Health

Customer Success Manager

New York, NY · On-site

$95K - $120K/yr

... therapists, and health plans on a single platform to unlock access to care today and raise the ... As a Customer Success Manager at Marble, you'll own a portfolio of school partnerships end-to-end ...

Marble Health

Customer Success Manager

Manhattan, NY · On-site

... therapists, and health plans on a single platform to unlock access to care today and raise the ... As a Customer Success Manager at Marble, you'll own a portfolio of school partnerships end-to-end ...

Marble Health

Customer Success Lead

New York, NY · On-site

$110K - $150K/yr

... therapists, and health plans on a single platform to unlock access to care today and raise the ... As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end ...

Marble Health

Customer Success Lead

Manhattan, NY · On-site

... therapists, and health plans on a single platform to unlock access to care today and raise the ... As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end ...

Basis AI

Customer Success Manager

New York, NY · On-site

$125K - $250K/yr

Reporting to the Customer Success Lead, you'll help shape the CS playbook and build the ... Life Insurance; and 6 coaching & 6 therapy sessions through Spring Health. * Basis will cover 100 ...

Impact Radius

Customer Success Manager

Columbus, OH · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is ... Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCustomer Success Therapy Jobs

Customer Success Therapy information

See salary details

$11

$24

$47

How much do customer success therapy jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer success therapy in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is customer success therapy?

Customer Success Therapy refers to specialized coaching or consulting services aimed at helping customer success professionals or teams improve their skills, processes, and outcomes. It typically involves working with an expert to analyze customer interactions, resolve challenges, and build strategies to drive customer satisfaction and retention. By focusing on both the professional development of customer success managers and the optimization of customer journeys, Customer Success Therapy can lead to better business results and happier customers.

How does a customer success therapy professional collaborate with clinical and non-clinical teams to support client progress?

In a Customer Success Therapy role, you’ll regularly liaise with both clinical therapists and customer support or administrative teams to ensure clients achieve their therapeutic goals. This collaboration involves communicating client feedback, coordinating care plans, and addressing any barriers clients face in accessing or engaging with therapy services. You’ll often act as a bridge—translating client needs to therapists and ensuring operational teams provide seamless support—requiring strong interpersonal and organizational skills. This team-oriented approach is crucial for delivering holistic, client-centered care and contributes to high client satisfaction and retention.

What are the key skills and qualifications needed to thrive as a customer success therapy professional?

To thrive as a Customer Success Manager in the therapy sector, you need expertise in client relationship management, a background in mental health or therapy services, and often a relevant degree or certification. Familiarity with CRM platforms, telehealth software, and data analytics tools is typically required. Outstanding communication, empathy, and problem-solving skills enable you to support clients effectively and foster long-term engagement. These competencies are crucial for ensuring client satisfaction, retention, and successful therapeutic outcomes.

What is the difference between Customer Success Therapy vs Customer Success Manager?

AspectCustomer Success TherapyCustomer Success Manager
CredentialsTypically requires certifications in therapy, counseling, or psychologyOften requires experience in customer success, sales, or account management
Work EnvironmentTherapeutic sessions, private practice, or healthcare settingsCorporate offices, SaaS companies, or client-facing roles
Industry UsageHealthcare, mental health, wellnessTechnology, SaaS, and service industries
Search & Comparison IntentUnderstanding therapeutic roles in customer success contextCustomer success roles in business settings

Customer Success Therapy focuses on providing therapeutic support to clients, often requiring mental health credentials and working in healthcare environments. In contrast, Customer Success Managers primarily work in corporate settings to ensure client satisfaction and retention, with a focus on business outcomes. While both roles aim to improve client experiences, their credentials, environments, and industry applications differ significantly.

What are popular job titles related to Customer Success Therapy jobs?

For Customer Success Therapy jobs, the most frequently searched job titles are:

Infographic showing various Customer Success Therapy job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Director, Customer Success

Remote

Prudentia Sciences
See more jobs at Prudentia Sciencesexternal

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

About Prudentia Sciences
Prudentia Sciences is the scientific intelligence layer powering life sciences dealmaking. We bring together expert-developed scientific diligence frameworks, AI reasoning trained on drug development, and a unified evidence base to accelerate investment in breakthrough therapies. As a trusted third party operating between buyer and seller, we help build conviction through every stage of the deal, faster. We replace fragmented workflows with a single system that surfaces what matters earlier.
Backed by GV (Google Ventures), McKesson, Iaso Ventures, Virtue, and SignalFire - and built by people who have sat on every side of the table in life sciences dealmaking - we're on a mission to bring expert scientific judgment to every deal decision, at AI scale.
The Opportunity
We're looking for a Director of Customer Success to manage and scale a portfolio of strategic biopharma accounts. You'll own commercial outcomes for Top 25 biopharma customers, driving platform adoption, retention, and expansion to build a "business within the business". Customer feedback from your portfolio will directly inform our product roadmap and operating model. You'll operate with the judgment of an owner, not just execute a playbook.
What You'll Own
Commercial strategy
  • Own a portfolio of strategic biopharma accounts; drive the full commercial lifecycle - from implementation and onboarding through to retention and partnership expansion
  • Develop and execute account-level strategy, identifying expansion opportunities and leading renewal negotiations to achieve industry-leading retention rates
  • Monitor usage patterns, engagement signals, and business outcomes to proactively grow accounts and manage partnership signals
  • Transform satisfied customers into vocal advocates who provide references, case studies, testimonials, and speak at industry events
  • Serve as the voice of the customer to Product, Engineering, Sales, and Scientific teams, ensuring market feedback drives our product roadmap and strategic priorities

Lead Implementation and Drive Adoption
  • Orchestrate complex customer implementations including platform configuration, custom development, and data integrations aligned to customer use cases
  • Design and execute account-specific onboarding strategies, facilitating executive workshops, design sessions, and hands-on trainings that accelerate time-to-value
  • Proactively communicate product updates, new capabilities, and innovative use cases to maximize customer value realization

Provide Expert Technical Support
  • Diagnose and resolve platform issues through systematic troubleshooting, documenting problems clearly and coordinating with Engineering on appropriate resolution paths
  • Develop deep platform expertise that enables you to answer complex technical questions and guide customers through sophisticated workflows
  • Create feedback loops that ensure technical issues inform long-term product improvements

Who You Are
Essential Qualifications
  • 8+ years of customer success, management consulting, partnerships, account management, or implementation experience in pharmaceutical, biopharma, biotech, or life sciences industries
  • Working knowledge of drug development processes, portfolio management, and deal evaluation frameworks
  • Demonstrated ability to navigate complex, multi-stakeholder decision-making within large enterprise organizations
  • Strong technical aptitude, with the ability to quickly master sophisticated software platforms and translate technical capabilities into business value
  • Exceptional executive communication skills
  • Entrepreneurial mindset with comfort operating in fast-paced, high-growth environments where priorities evolve quickly

Bonus points
  • Direct experience in biopharma Search & Evaluation, Business Development, Licensing, Portfolio Management, or Strategy roles
  • Track record of driving measurable customer outcomes, achieving retention and expansion targets
  • Hands-on experience with AI/ML platforms, advanced analytics tools, or decision intelligence software
  • Proficiency with customer success platforms (HubSpot, etc.)
  • Advanced degree (MS, PhD, MBA) in life sciences, business, or a related field

Apply