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Customer Success Project Manager Jobs in California

Phonely

Customer Success Manager

San Francisco, CA · On-site

They are seeking a Customer Success Manager to drive complex customer deployments and facilitate ... Translate requirements in both directions and keep projects unblocked • Technical onboarding:

Conversica

Customer Success Manager

Foster City, CA · On-site

This includes setting success metrics and engaging customer signatories and project managing the implementation of the Conversica product/service. * Advise and oversee customer growth, training and ...

Tractian

Customer Success Manager

San Diego, CA · On-site

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer ...

TRACTIAN

Customer Success Manager

Los Angeles, CA · On-site

As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer ...

Whip Media

Customer Success Manager

Santa Monica, CA · On-site

As a Customer Success Manager at Whip Media, you'll be a vital partner to our diverse portfolio of ... Work with Solutions Architects and Product to develop implementation timelines and own project ...

WeBox

Customer Success Manager

San Jose, CA · On-site

Customer Success Manager WeBox is seeking an experienced, sales-oriented customer success manager ... Able to seamlessly handle multiple clients and multiple projects simultaneously Great at client ...

Windfall

Customer Success Manager

San Francisco, CA · On-site

$110K - $168K/yr

Customer Success Manager As a Customer Success Manager, you will be a strategic advisor for our ... Contribute to strategic projects and the Customer Success roadmap to drive continuous improvement

Autodesk

Customer Success Manager

San Francisco, CA · Remote

$165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... Must be available to work on projects at various, unanticipated sites throughout the United States

Autodesk

Customer Success Manager

San Francisco, CA · On-site

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... Must be available to work on projects at various, unanticipated sites throughout the United States

StarTech.com

Customer Success Manager

Newark, CA

Project Management Ability to manage multiple projects simultaneously, set priorities, allocate resources, and ensure timely delivery of customer success initiatives and business development ...

Autodesk, Inc.

Customer Success Manager

San Francisco, CA · On-site

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... Must be available to work on projects at various, unanticipated sites throughout the United States

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

Autodesk

Customer Success Manager

San Francisco, CA · On-site +1

$92K - $165K/yr

Co-create and execute tailored Customer Success Plans with assigned customers, aligning on their ... Must be available to work on projects at various, unanticipated sites throughout the United States

Descope

Customer Success Manager

Los Altos, CA · On-site

As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...

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Customer Success Project Manager information

See California salary details

$32.1K

$82K

$138.2K

How much do customer success project manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success project manager in California is $81,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Project Manager?

A Customer Success Project Manager is a professional responsible for overseeing and coordinating projects that help clients achieve their goals with a company's products or services. They act as the main point of contact between the business and its customers during project implementation, ensuring clear communication, timely delivery, and client satisfaction. Their role often includes managing project timelines, addressing customer concerns, and working with internal teams to deliver successful outcomes. This position combines elements of project management and customer relationship management to drive long-term customer success.

What are the key skills and qualifications needed to thrive as a Customer Success Project Manager?

To thrive as a Customer Success Project Manager, you need expertise in project management, customer relationship management, and a strong understanding of the product or service being delivered, often backed by a relevant degree and certifications like PMP or CSM. Familiarity with CRM platforms (such as Salesforce), project management tools (like Asana or Jira), and data analytics systems is typically required. Outstanding communication, problem-solving, and stakeholder management skills distinguish top performers in this role. These skills are crucial for ensuring customer satisfaction, driving successful project outcomes, and fostering long-term client retention.

How does a Customer Success Project Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Customer Success Project Manager, you will regularly work alongside sales, product, and support teams to ensure clients achieve their desired outcomes. This role often involves coordinating project timelines, communicating client feedback to product teams, and aligning resources to resolve issues quickly. Effective collaboration requires strong communication skills and the ability to balance client needs with internal priorities, making teamwork and stakeholder management essential aspects of the job.

What is the difference between Customer Success Project Manager vs Customer Support Specialist?

AspectCustomer Success Project ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor’s degree, project management certifications (e.g., PMP), and experience in customer successUsually requires a high school diploma or associate degree, with customer service training
Work EnvironmentManages projects, coordinates teams, and ensures customer success strategies are implementedProvides direct support to customers, troubleshooting issues, and answering inquiries
Employer & Industry UsageCommon in SaaS, tech, and service industries focusing on client retention and onboardingFound across various industries, including retail, telecom, and software, focusing on resolving customer issues

The Customer Success Project Manager focuses on managing customer onboarding and success projects, ensuring long-term client satisfaction. In contrast, the Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles are vital for customer retention but differ in scope and responsibilities.

What are popular job titles related to Customer Success Project Manager jobs in California?

For Customer Success Project Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Success Project Manager jobs in California look for?

The top searched job categories for Customer Success Project Manager jobs in California are:

What cities in California are hiring for Customer Success Project Manager jobs?

Cities in California with the most Customer Success Project Manager job openings:

Customer Success Project Manager jobs near you
Infographic showing various Customer Success Project Manager job openings in California as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $81,976 per year, or $39.4 per hour.

Customer Success Manager

Phonely

San Francisco, CA • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
Phonely is building a platform for AI voice technology to transform how businesses handle phone interactions. They are seeking a Customer Success Manager to drive complex customer deployments and facilitate communication between customers and internal teams, ensuring successful project outcomes.
Responsibilities:
• Customer deployments end-to-end: Own the full lifecycle from kickoff to production, managing scope, timelines, dependencies, and stakeholders throughout
• Cross-functional coordination: Act as the bridge between customers, engineering, and product. Translate requirements in both directions and keep projects unblocked
• Technical onboarding: Lead implementation sessions, configure integrations using APIs and webhooks, and validate workflows before go-live
• Account health and expansion: Track adoption metrics, identify risks early, and build plans to drive deeper usage and growth against defined targets
• Customer voice: Synthesize feedback from the field into clear, structured insights that influence product direction
• Proof-of-concepts: Rapidly prototype and validate new use cases to accelerate customer decision-making
• Documentation and process: Maintain clear project documentation, status updates, and runbooks that keep everyone aligned
Qualifications:
Required:
• 2+ years in project management, technical account management, or implementation: you have owned complex, multi-stakeholder projects and delivered outcomes against timelines
• Excellent written and verbal communication: you write clearly, present confidently, and can shift between a CTO and a business owner in the same conversation
• Technical fluency: comfortable with APIs, webhooks, and cloud tools at a conceptual and configuration level. You do not need to write the code, but you need to understand it
• Organized and proactive: you track every open item, anticipate blockers before they become problems, and follow through without being chased
• Customer-first mindset: you take genuine ownership of customer outcomes, not just activity metrics
• Comfortable with ambiguity: you thrive when the playbook does not exist yet and can build structure from scratch
Preferred:
• Experience at a SaaS, AI, or developer-tools company
• Background in solutions engineering, technical consulting, or implementation
• You have built something - a company, a product, a project that did not exist before
Company:
Phonely provides an AI-powered voice platform that automates phone interactions for businesses through virtual agents. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 11-50 employees. The company is currently Early Stage.

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