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Customer Success Program Jobs in Oregon (NOW HIRING)

Team8

Bluespine-Director of Customer Success

OR · On-site +1

... healthcare programs. • Develop and maintain strong, strategic client relationships by ... Requirements * 5-8 years of experience in account management, client success, or related roles ...

Fieldwire

OR

Contribute to evolving Fieldwire's Strategic/Enterprise customer success playbooks and best practices as the program scales At Fieldwire, we're looking for our next Strategic Construction Success ...

Jumio

OR · On-site

Lead program and project management for cross-functional Customer Success initiatives, including customer journey mapping, playbook design, and technology rollouts * Own tooling strategy across the ...

Trackers Earth

Family Success Associate

Portland, OR · On-site

As a Family Success and Sales Associate, you will work within a team of associates and report to ... Provide excellent customer service to Trackers program participants and their families ? Maintain ...

New

Xnurta

Client Success Manager

Portland, OR · Remote

The Client Success Management Team is client-centric and understands customer needs in all that ... programs across cross functional teams, building processes and coordinating client care. • ...

Imagine Pediatrics

OR

$160K - $180K/yr

Provide input to the product and solution development process as the "voice of the customer" What ... program (as applicable). When determining compensation, we analyze and carefully consider several ...

Cresta

AI Success Manager

OR · On-site +1

As an AI Success Manager, you will partner with Fortune 500 customers to translate AI capabilities ... In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta:

AcuityMD

OR

Program Manager AcuityMD is a software and data platform that accelerates access to medical ... You will partner closely with sales executives, solutions engineers, customer success managers in ...

Cresta

OR · On-site

As a Partner Program Director, you will own the relationship with Cresta's Partners and work with ... customers. Success in this role means acting as a trusted advisor to our partners, helping them ...

PointClickCare

OR · On-site

... customer success programs including digital journeys, automated interventions, and agent-led workflows. -Translate business requirements into working prototypes and production-ready solutions using ...

Pigment

Demonstrated ability to design and scale innovative success programs that deliver measurable business impact. * Deep understanding of customer success, technical advisory, and enterprise clients ...

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Customer Success Program information

What are the key skills and qualifications needed to thrive in a Customer Success Program role, and why are they important?

To thrive in a Customer Success Program role, you need a strong understanding of customer relationship management, product knowledge, and problem-solving abilities, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is typically required. Exceptional communication, empathy, and proactive collaboration are vital soft skills that help build trust and drive customer satisfaction. These skills are essential for ensuring customer retention, fostering loyalty, and achieving business growth through positive customer experiences.

What is the difference between Customer Success Program vs Customer Success Manager?

AspectCustomer Success ProgramCustomer Success Manager
Primary RoleDevelops and manages customer success initiatives, programs, and strategies at an organizational levelManages individual customer accounts to ensure satisfaction and retention
FocusProgram development, process improvement, and overall customer success metricsCustomer relationship management, onboarding, and support
CredentialsOften requires experience in customer success, project management, or related fieldsTypically requires experience in customer service, account management, or sales
Work EnvironmentCross-functional teams, strategic planning sessions, customer success departmentsDirect interaction with customers, account teams, and support staff

In summary, a Customer Success Program focuses on creating and managing customer success initiatives at an organizational level, while a Customer Success Manager handles individual customer relationships to ensure satisfaction and retention.

How does a Customer Success Program professional typically collaborate with other departments to enhance the client experience?

Customer Success Program professionals work closely with teams such as Sales, Product, and Support to ensure that clients achieve their desired outcomes. They often relay client feedback to the Product team for improvements, coordinate with Sales to align on client goals, and partner with Support to resolve any technical issues promptly. This cross-functional collaboration is essential for addressing customer needs holistically and fostering long-term relationships. Regular meetings and clear communication channels are key to this collaborative effort.

What is a Customer Success Program?

A Customer Success Program is a structured approach that companies use to help their customers achieve their desired outcomes while using the company's products or services. It involves proactive communication, support, and guidance to ensure customer satisfaction, retention, and growth. Customer Success Programs often include onboarding, training, regular check-ins, and feedback loops to build strong, long-term relationships with customers.
What are popular job titles related to Customer Success Program jobs in Oregon? For Customer Success Program jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success Program jobs in Oregon look for? The top searched job categories for Customer Success Program jobs in Oregon are:
Customer Success Program jobs near you
Infographic showing various Customer Success Program job openings in Oregon as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Bluespine-Director of Customer Success

Team8

OR • On-site, Remote

Full-time

Re-posted 13 days ago

Job description

Description
About Bluespine
Bluespine was established by professionals in the industry and serial founders to support self-funded employers in reducing healthcare expenses. Through innovative data analysis, Bluespine helps minimize unnecessary costs without altering employee benefits or requiring changes in behavior.
We are seeking a highly skilled and experienced Director of Account Management and Analytics Advisor to work with large, self-insured employers, focusing on the delivery of high-quality healthcare Cost Containment solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.
Key Responsibilities
Account Management:
• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data as relevant to Company's specific use case.
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/Brokers, Advisors, all necessary documentation and other items in order to intake high-quality claims and health Plan data.
Data Analytics & Insights:
• Utilize Bluespine software to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
• Collaborate with internal teams to ensure the timely and successful delivery of results and insights.
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
• Partner with the sales and solutions teams to develop strategic plans that address client goals.
• Plan and lead client update presentations as well as ad hoc client meetings and written communications.
• Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.
Communication & Reporting:
• Translate complex data insights into clear, actionable reports and presentations for non-technical stakeholders.
• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities.
• Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise.
Project Management:
• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.
• Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction.
• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.
• Delegating tasks effectively and managing team dynamics.
Team Collaboration:
• Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions.
• Contribute to team-wide best practices, sharing insights and strategies to enhance client success.
• Develop and maintain strong executive relationships.
Requirements
  • 5-8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.
  • 4 years of experience in healthcare claims and data analytics - must have
  • 3-4 years of healthcare payment integrity experience - must have
  • Proven experience managing senior-level client relationships and negotiating contracts or agreements.
  • Bachelor's degree in business, Data Analytics or a related field.
  • Master's degree is preferred but not required.

Skills and Competencies:
  • Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner.
  • Hands-on, doer mindset.
  • Ability to thrive in a fast-paced and lightly structured environment.
  • Highly collaborative, team-focused, open communication and candid work style.
  • Strong problem-solving and strategic planning abilities.
  • Ability to break down complex problems into manageable components.
  • Identifying trends, patterns, and key insights in data.
  • Developing actionable recommendations based on data.
  • Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.
  • Proven ability to lead and manage projects independently.
  • Experience in managing deliverables within deadlines.

Preferred Knowledge:
  • Strong existing relationships within jumbo self-insured plan sponsor community.
  • Procurement/medical ASA and PBM including contract negotiation experience.
  • Familiarity with benefit analytics, data warehousing and claims data files.
  • Macro business knowledge of channels/industries relevant to the company's client base (e.g. finance, healthcare, compliance).

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