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Customer Success Program Manager Jobs in Tyler, TX

Education Advanced

Customer Success Manager

Tyler, TX · Remote

The ideal candidate will bring a strong blend of customer success, project management, K-12 leadership experience, and relationship management. Experience as aNew Mexico school or district ...

Brenntag

Customer Service Representative

Kilgore, TX

$13.25 - $18/hr

Order Entry, Management and Processing: Responsible for efficient and accurate order placement ... Your Profile Education/Experience: * 2+ years of experience in Customer Service, Customer Success ...

Endeavors

Case Manager- Temporary

Tyler, TX · On-site

$50K - $53K/yr

Promote the success and reputation of the Supportive Services for Veteran Families program. * Other ... Demonstrate exceptional customer service, in everything you do, by placing the child, family ...

ENDEAVORS

Case Manager- Temporary

Tyler, TX · On-site

$16.50 - $21.25/hr

Promote the success and reputation of the Supportive Services for Veteran Families program. * Other ... Demonstrate exceptional customer service, in everything you do, by placing the child, family ...

Endeavors

Case Manager- Temporary

Tyler, TX · On-site

$18.75 - $24.25/hr

Promote the success and reputation of the Supportive Services for Veteran Families program. * Other ... Demonstrate exceptional customer service, in everything you do, by placing the child, family ...

Kibo Commerce

Technical Account Manager

Chandler, TX · Remote

ABOUT THIS ROLE As a Technical Account Manager at Kibo, you will be the go-to technical expert for ... Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth

Federal Heath

Program Coordinator

Jacksonville, TX · On-site

$40K - $45K/yr

At Federal Heath, our success is a direct result of our exceptional people. We are looking to add a ... Manage timelines including tracking through each phase of the program. * Make all vested parties ...

Federal Heath

Program Coordinator

Jacksonville, TX · On-site

At Federal Heath, our success is a direct result of our exceptional people. We are looking to add a ... Manage timelines including tracking through each phase of the program. * Make all vested parties ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Tyler, TX

Customer Success Program Manager information

See Tyler, TX salary details

$30.6K

$78.3K

$131.9K

How much do customer success program manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer success program manager in Tyler, TX is $78,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,100.00 and $93,300.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Tyler, TX look for? The top searched job categories for Customer Success Program Manager jobs in Tyler, TX are:
What cities near Tyler, TX are hiring for Customer Success Program Manager jobs? Cities near Tyler, TX with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Tyler, TX as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $78,274 per year, or $37.6 per hour.
Customer Success Manager

Customer Success Manager

Education Advanced

Tyler, TX • Remote

Full-time

Posted 4 days ago

Job description

General Overview


Education Advanced, Inc. is a rapidly growing educational technology company serving the K-12 education market. Our mission is to create operational software that helps educators work more efficiently, make better decisions, and improve outcomes for students and staff.


We are seeking a highly experiencedCustomer Success Manager / Project Manager to support the successful implementation, adoption, and long-term success of Evaluation for the New Mexico statewide partnership. This newly created position will serve as the primary customer success and project management lead for the New Mexico Evaluation implementation, ensuring the project remains organized, on track, well-documented, and aligned to the needs of state, district, and school leaders.


The ideal candidate will bring a strong blend of customer success, project management, K-12 leadership experience, and relationship management. Experience as aNew Mexico school or district administrator is strongly preferred.


This remote position requires a highly organized, self-driven, proactive individual who is comfortable managing complex projects with multiple stakeholders, timelines, and competing priorities.


Role and Responsibilities


  • Perform all duties as a Customer Success Manager.
  • Serve as Project Manager for the New Mexico State Evaluation implementation.
  • Build trusted relationships with state, district, and school-level stakeholders.
  • Manage project milestones, timelines, deliverables, documentation, risks, dependencies, and follow-up actions.
  • Lead regular project check-ins, status updates, implementation meetings, and stakeholder communications.
  • Ensure clear alignment between New Mexico stakeholders and internal Education Advanced teams, including Product, Support, Implementation, Sales, and Leadership.
  • Support onboarding, training coordination, adoption planning, tickets and continued customer engagement.
  • Translates deliverables into actionable tools and resources within the software for all customers.
  • Monitor project progress, product adoption, usage trends, support needs, customer satisfaction, and risk indicators.
  • Identify customer risks early and create proactive action plans to support successful outcomes.
  • Capture customer feedback and field insights to inform product enhancements, support resources, and future statewide implementations.
  • Create and maintain scalable resources, playbooks, communication templates, and process documentation.
  • Serve as a trusted partner to New Mexico educators by providing guidance, support, and clear communication throughout the customer journey.
  • Be proactive about solving problems and removing barriers to customer success.
  • Occasional Travel Required
  • Perform other duties as assigned.


Required Qualifications and Experience


  • 5+ years of experience in Customer Success, Project Management, Account Management, Implementation, or a related role.
  • Experience working in or closely with K-12 education.
  • Strong understanding of school district operations, educator evaluation processes, campus leadership, and state-level education initiatives.
  • Demonstrated ability to manage complex projects with multiple stakeholders, timelines, deliverables, and dependencies.
  • Excellent communication, facilitation, relationship-building, organizational, and problem-solving skills.
  • Ability to translate customer needs into clear internal action items and project requirements.
  • Ability to work independently in a remote environment with limited supervision.
  • Experience managing customer relationships through implementation, change, or transition.
  • Ability to collaborate effectively across departments and lead through influence.
  • Comfort using project management tools, CRM systems, customer success platforms, and productivity tools.
  • Customer-first mindset with a strong commitment to educator success.


Preferred Qualifications


  • Experience as a New Mexico school administrator, district administrator, or educational leader is strongly preferred.
  • Experience managing complex projects, including timelines, deliverables, stakeholder communication, documentation, risks, and follow-up actions.
  • Experience with educator evaluation systems, teacher appraisal processes, instructional leadership, or human capital/talent management in K-12 education.
  • Experience implementing software across multiple districts, regions, or statewide initiatives.
  • Experience with Evaluation, educator effectiveness platforms, or similar K-12 operational tools.
  • Experience or familiarity with data management, software implementation, and software development lifecycle (SDLC) best practices.
  • Experience with Salesforce, Gainsight, HubSpot, ChurnZero, Asana, Monday.com, Smartsheet, or similar tools.
  • Bilingual English/Spanish communication skills are a plus.


Key Success Measures


  • New Mexico Evaluation implementation remains organized, documented, and on schedule.
  • Strong relationships are built with state, district, and school-level stakeholders.
  • Internal and external teams remain aligned through clear communication and follow-through.
  • Customers are successfully onboarded, trained, engaged, and supported.
  • Risks are identified early and addressed proactively.
  • Project documentation, timelines, meeting notes, and action plans remain accurate and current.
  • Product adoption, customer satisfaction, and long-term retention are supported.
  • Customer insights are used to improve the product, implementation process, and future statewide partnerships.


Ideal Candidate Profile


The ideal candidate is a former or current K-12 leader who understands the realities of school and district operations, especially within New Mexico. They are organized, relationship-driven, and experienced in managing complex projects with multiple stakeholders, timelines, deliverables, and competing priorities. They are calm under pressure and able to manage both strategic conversations and detailed project follow-through. They can build trust with educators, communicate clearly with internal teams, and keep a complex statewide implementation moving forward with confidence and care.


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