Customer Success Program Manager Jobs in Tyler, TX

About Us 

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 144,000 miles of transmission and distribution lines in Texas.

Summary

As a Program Manager of Resiliency and Wildfire Programs at Oncor, you will be responsible for planning, coordinating, and managing those activities that are necessary to support the successful implementation of system resiliency and reliability programs and other cross-functional asset management efforts.  

The incumbent is responsible for ensuring compliance with the training and reporting requirements and for coordinating with internal stakeholders across the company, including Transmission and Distribution Program Management Offices, Vegetation Management, Operations, Engineering, and others, to support the development and successful implementation of assigned programs.  
       

Key Roles & Responsibilities

Other duties may be assigned.  Directly or through others, the incumbent will:

• Coordinate with internal stakeholders to support the development and implementation of resiliency programs such as Transmission and Distribution overhead and underground system hardening, vegetation management, and wildfire mitigation.
• Develop, enhance, and maintain program governance structures and associated processes to ensure successful implementation of assigned programs.
• Lead the development of Key Performance Indicators and reporting tools/dashboards for effective performance monitoring.
• Continuously track and report on the progress of programs, both internally and externally, in order to communicate program performance, identify program risks, and support implementation of risk mitigation strategies.
• Identify process improvement opportunities including technology solutions to enhance program planning and management capabilities.
• Ensure compliance with utility standards, regulations and other applicable requirements.
• Effectively manage multiple assignments while maintaining work product quality, reliability, and volume.

Skills

Program Manager

• Under minimum supervision, ability to apply complex analysis to identify the best solution to a technical problem, and to effectively communicate with all stakeholders; ability to lead, direct, and motivate others.
• Familiar with the Distribution and Transmission systems.
• Experience scoping, tracking and reporting results of projects or programs.
• Ability to coordinate with key stakeholders to accomplish cross organizational tasks.
• Understanding of company policies.
• Proficiency with Microsoft Office software.
• Written and verbal communication skills with the ability to articulate complex issues.

For Sr Program Manager 

• Strong project management skills with experience managing large projects and programs.
• Highly effective analytical, critical thinking, and problem solving skills.
• Strong written and verbal communication skills with the ability to articulate complex issues.
• Ability to work with many stakeholders, both internally and externally.
• Ability to consistently meet deadlines by prioritizing work.
• Ability to quickly learn various software platforms, including data analysis and visualization software.
• Understanding of financial drivers for projects and programs.
• Ability to apply complex analysis to identify solutions to technical problems and effectively communicate course of action that is consistent with all legal, regulatory, code, standard, or other requirements as well as corporate policies and procedures.

Education 

• High School Diploma, GED, or equivalent is required.
• Applicants with a Bachelor’s degree in engineering, engineering technology, or discipline closely related to construction or project management are encouraged to apply.

Experience

For Program Manager

• 3 plus years of experience in the program management, engineering, design, operation, maintenance or construction with an electric utility or related organization is required.

For Program Manager Sr. 

• 5 plus years of experience in the program management, engineering, design, operation, maintenance or construction with an electric utility or related organization is required.

Measures of Success

For Program Manager

• Successful and timely completion of all assigned objectives.
• Positive contributions to the Environmental and Social Management Systems (ESMS) organization in safety, reliability and productivity.
• Ability to lead, direct, and motivate others.
• Ability to effectively manage projects from inception to completion.
• Ability to build solid working relationships with all stakeholders to ensure successful and timely delivery of objectives.
• Effective communication with internal stakeholders to collaboratively address challenges.

For Sr. Program Manager 

• Successful and timely completion of all reports required for resiliency and reliability programs.
• Proactive identification of challenges and follow-through with stakeholder communication and resolution.
• Ability to build and maintain strong working relationships with all stakeholders to ensure the successful and timely delivery of objectives.

Travel:

• Up to 20%

Benefits: 

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee’s success and well-being by offering such things as: 

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,300 in 2026 as an Employee only) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.