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Customer Success Program Manager Jobs in Merrimack, NH

GCR Technical Staffing

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Program Manager

Nashua, NH · On-site

$45/hr

Program Manager III Location: Nashua, NH Area | Hybrid - contract position We are seeking an ... This is a customer-facing role working closely with Engineering, Operations, Contracts, Finance ...

New

Haigh-Farr Inc

Program Manager

Bedford, NH · On-site

Provide interface, communication and coordination with internal and external customers on matters ... Demonstrated success in project reviews, scheduling, and cost control. * Familiar with the full ...

Emerald Technologies

Program Manager

Salem, NH · On-site

The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer ...

Analogic

Program Manager

Salem, NH

Define project scope, timelines, and deliverables aligned with business and customer needs ... Coordinate resources and ensure teams are set up for success * Foster a culture of accountability ...

Analogic Corporation

Program Manager

Salem, NH

Define project scope, timelines, and deliverables aligned with business and customer needs ... Coordinate resources and ensure teams are set up for success * Foster a culture of accountability ...

Analogic

Program Manager

Salem, NH · On-site

... and customer needs • Identify risks early and drive solutions to keep projects on track • ... success • Foster a culture of accountability, inclusion, and high performance • Act as the ...

Analogic

Program Manager

Salem, NH · On-site

Define project scope, timelines, and deliverables aligned with business and customer needs ... Coordinate resources and ensure teams are set up for success * Foster a culture of accountability ...

Analogic

Program Manager

Salem, NH

... customer needs-- on time and within budget . If you're energized by solving tough challenges ... Define success: Collaborate with Engineering, Product, and stakeholders to establish clear ...

Analogic

Program Manager

Salem, NH · On-site

... customer needs- on time and within budget . If you're energized by solving tough challenges ... Define success: Collaborate with Engineering, Product, and stakeholders to establish clear ...

SAFRAN DSI OPTRONICS

Program Manager

Bedford, NH · On-site

PROGRAM MANAGER ABOUT OUR MISSION: Safran Optics 1 is a global leader in full-service design and ... Optics 1 is a community that cares about the mission of our customers. Our team believes in ...

Invio Automation

Program Manager

Hudson, NH · On-site

... success. With seven locations across North America and a global network of partners, Invio ... Manage customer communications and meetings with external customers amp; Invio personnel. * Support ...

BAE Systems

Program Mgr

Merrimack, NH · On-site

$118K - $200K/yr

Assists in monitoring compliance with DoD requirements and customer security support for programs ... Program Management : Ability to demonstrate PM fundamentals, specifically in the areas of ...

Hewlett Packard Enterprise

Program Manager

Andover, MA · Hybrid

Demonstrated success managing all aspects of programs, including scope, schedule, budget, and cross ... Our goal is to be one global team that is representative of our customers, in an inclusive ...

BAE Systems

Program Mgr

Nashua, NH · On-site

$118K - $200K/yr

... customers to differentiate their offerings across commercial and warfare/defense markets. These ... We are seeking a Program Manager who will serve as an Account Manager for the Microelectronics ...

JMD Technologies Inc.

Program Manager

Hudson, NH · On-site

$45 - $48/hr

Manage program scope, schedules, budgets, risks, deliverables, and customer commitments. * Coordinate cross-functional teams including Engineering, Operations, Finance, Contracts, and Program ...

Axiomtek Co Ltd

Program Manager

Methuen, MA · On-site

... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...

Analogdevices

Program Manager

Chelmsford, MA · Hybrid

$87K - $119K/yr

The Associate Program Manager is responsible for managing program activities across new product ... Support customer communications, including status updates and issue resolution. * Facilitate ...

New

Axiomtek

Program Manager

Methuen, MA · On-site

... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Merrimack, NH

Customer Success Program Manager information

See Merrimack, NH salary details

$33.3K

$85K

$143.3K

How much do customer success program manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success program manager in Merrimack, NH is $85,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Merrimack, NH look for?

The top searched job categories for Customer Success Program Manager jobs in Merrimack, NH are:

What cities near Merrimack, NH are hiring for Customer Success Program Manager jobs?

Cities near Merrimack, NH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Merrimack, NH as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $85,045 per year, or $40.9 per hour.

Program Manager

GCR Technical Staffing

Nashua, NH • On-site

$45/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Program Manager III

Location: Nashua, NH Area | Hybrid - contract position

We are seeking an experienced Program Manager III to lead defense hardware programs from development through production and customer support. This is a customer-facing role working closely with Engineering, Operations, Contracts, Finance, and Business Development to deliver complex aerospace and defense programs on time and within budget.

Government contract experience is required.

Responsibilities

  • Lead programs through development, production, and in-service support.
  • Develop and manage program schedules, budgets, estimates, deliverables, and resources.
  • Manage scope, risks, opportunities, and program changes.
  • Track program KPIs, critical paths, cost, schedule, and quality.
  • Lead cross-functional teams across Engineering, Operations, Contracts, Finance, and Business Development.
  • Support RFPs, proposals, compliance matrices, schedules, estimates, and Statements of Work.
  • Manage subcontractors and contractual obligations as required.
  • Serve as the primary customer point of contact and provide regular program status updates to leadership.
  • Develop solutions to program issues and ensure customer expectations are met.

Qualifications

  • Bachelor's degree in a relevant field.
  • 6+ years of progressive project/program management experience involving defense hardware systems.
  • Experience with Government Contracts is required.
  • Knowledge of government contracting practices and Earned Value Management (EVMS).
  • Experience leading technical product-development programs.
  • Aerospace & Defense or SATCOM industry experience.
  • Experience with program scheduling tools such as MS Project.
  • Strong communication, presentation, organizational, and problem-solving skills.
  • U.S. Citizenship required due to access to export-controlled information.

Preferred

  • Defense development and/or production program management experience.
  • PMP certification.
  • Contract/subcontract management experience.
  • Knowledge of FAR, DFAR, ITAR, and export regulations.
  • Experience with Confluence and SharePoint.
  • Experience managing programs in a multi-site, matrixed organization.
  • Prior external customer-facing experience.

Company Description

GCR Professional Services is an engineering and information technology staffing firm (direct-hire, consultants, contract-to-hire).