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Customer Success Program Manager Jobs in Merrimack, NH

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

AutoStore

Customer Success Manager

Salem, NH

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

iCIMS

Senior Manager, Customer Success

Concord, NH · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Lead organizational initiatives, change management efforts, and continuous improvement programs.

New

SHI GmbH

Customer Success Manager - VMware

Concord, NH · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Ability to articulate VMware's renewal program - Intermediate Other Requirements * Completed ...

EDB

Principal Customer Success Manager

Concord, NH · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

anduril

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Requirements * 3+ years of experience in production coordination, customer success, account management, or program coordination--ideally in a manufacturing, hardware, defense, or aerospace ...

AutoStore

Director of Customer Success

Salem, NH · On-site

Support change management initiatives and adoption of new programs, tools, and processes. Operational Management & Reporting * Monitor team performance and key customer success metrics, including ...

AutoStore

Director of Customer Success

Salem, NH

Support change management initiatives and adoption of new programs, tools, and processes. Operational Management & Reporting * Monitor team performance and key customer success metrics, including ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Merrimack, NH

Customer Success Program Manager information

See Merrimack, NH salary details

$33.3K

$85K

$143.3K

How much do customer success program manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success program manager in Merrimack, NH is $85,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Merrimack, NH look for?

The top searched job categories for Customer Success Program Manager jobs in Merrimack, NH are:

What cities near Merrimack, NH are hiring for Customer Success Program Manager jobs?

Cities near Merrimack, NH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Merrimack, NH as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $85,045 per year, or $40.9 per hour.

Customer Success Manager

AutoStore

Salem, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Success Manager
At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. You will be responsible for building strong, long-term relationships, providing proactive technical support, and driving optimal performance of their systems. This role requires exceptional customer service skills and strong ability to prioritize, influence, and serve as a voice of the customer.
Tasks & Responsibilities:
  • Act as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.
  • Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.
  • Proactively monitor customer project progress and provide regular updates to stakeholders.
  • Demonstrate solid understanding of customer business goals and their holistic and daily needs. Proactively monitor customer operational performance, and generate recommendations utilizing data and knowledge of latest AutoStore products and features to improve or optimize customer operations.
  • Strengthen and leverage customer relationships to proactively accelerate upsell opportunity, shortening the average length of time for expansion opportunity.
  • Conduct semi-annual strategic operational reviews with customers, bringing together key stakeholders and resources to review KPIs, offer strategic insight and recommendations, exchange updates and feedback, and open growth opportunities.
  • Maintain customer NPS scores that are above average, ensuring that customers are referenceable, and create action plans and communication around customer feedback. Help drive customer satisfaction and visibility as the internal Voice of the Customer.
  • Advocate for customers' needs and facilitate within internal teams to strengthen processes and communication.

Qualifications:
  • Proven and relevant industry experience working with in customer success or account management.
  • Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels, internally and externally.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proven ability to troubleshoot, problem-solve, and thrive in a "win as a team" environment.
  • Time management as second nature, with a disciplined approach to organizing tasks and priorities.
  • Analytical competency and ability to synthesize data to spot patterns and recommend improvements.
  • Technical aptitude. Knowledge of technical aspects and ability to articulate solution recommendations.
  • Ability to proactively understand customer operational needs, as well as the key stakeholders in the decision-making process.
  • Assertiveness and ability to suggest and drive improved ways of working.
  • Experience with complex technical systems or software is highly desired.
  • Travel to customer sites, as needed.

We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
  • Retirement 401(k) plan with employer match and discretionary profit sharing contribution
  • Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
  • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.

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