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Virtual Customer Success Manager Jobs in Merrimack, NH

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships ...

SHI GmbH

Customer Success Manager - VMware

Concord, NH · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

anduril

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Customer Success Manager - AIRS Hudson, New Hampshire, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced ...

EDB

Principal Customer Success Manager

Concord, NH · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

iCIMS

Senior Manager, Customer Success

Concord, NH · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing roles within the Customer Success function, while fostering consistency, operational excellence, and ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Merrimack, NH

Virtual Customer Success Manager information

See Merrimack, NH salary details

$33.3K

$85K

$143.3K

How much do virtual customer success manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for virtual customer success manager in Merrimack, NH is $85,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $101,400.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Merrimack, NH look for?

The top searched job categories for Virtual Customer Success Manager jobs in Merrimack, NH are:

What cities near Merrimack, NH are hiring for Virtual Customer Success Manager jobs?

Cities near Merrimack, NH with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Merrimack, NH as of August 2026, with employment types broken down into 75% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $85,045 per year, or $40.9 per hour.

Customer Success Manager

AutoStore

Salem, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Success Manager
At AutoStore, customers are our top priority. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. You will be responsible for building strong, long-term relationships, providing proactive technical support, and driving optimal performance of their systems. This role requires exceptional customer service skills and strong ability to prioritize, influence, and serve as a voice of the customer.
Tasks & Responsibilities:
  • Act as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.
  • Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.
  • Proactively monitor customer project progress and provide regular updates to stakeholders.
  • Demonstrate solid understanding of customer business goals and their holistic and daily needs. Proactively monitor customer operational performance, and generate recommendations utilizing data and knowledge of latest AutoStore products and features to improve or optimize customer operations.
  • Strengthen and leverage customer relationships to proactively accelerate upsell opportunity, shortening the average length of time for expansion opportunity.
  • Conduct semi-annual strategic operational reviews with customers, bringing together key stakeholders and resources to review KPIs, offer strategic insight and recommendations, exchange updates and feedback, and open growth opportunities.
  • Maintain customer NPS scores that are above average, ensuring that customers are referenceable, and create action plans and communication around customer feedback. Help drive customer satisfaction and visibility as the internal Voice of the Customer.
  • Advocate for customers' needs and facilitate within internal teams to strengthen processes and communication.

Qualifications:
  • Proven and relevant industry experience working with in customer success or account management.
  • Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels, internally and externally.
  • Strong interpersonal and communication skills, both verbal and written.
  • Proven ability to troubleshoot, problem-solve, and thrive in a "win as a team" environment.
  • Time management as second nature, with a disciplined approach to organizing tasks and priorities.
  • Analytical competency and ability to synthesize data to spot patterns and recommend improvements.
  • Technical aptitude. Knowledge of technical aspects and ability to articulate solution recommendations.
  • Ability to proactively understand customer operational needs, as well as the key stakeholders in the decision-making process.
  • Assertiveness and ability to suggest and drive improved ways of working.
  • Experience with complex technical systems or software is highly desired.
  • Travel to customer sites, as needed.

We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
  • Retirement 401(k) plan with employer match and discretionary profit sharing contribution
  • Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
  • Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Recruitment Agencies
AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes.

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