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Customer Service Manager Jobs in Merrimack, NH (NOW HIRING)

Adecco

Customer Service Manager

Ayer, MA · Hybrid

$21 - $27/hr

Manage and grow relationships with assigned customer accounts * Serve as the primary point of contact for customers and provide exceptional customer service * Maintain accurate customer information ...

kSARIA Corporation

Manager, Customer Service

Hudson, NH · On-site

Description The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA's customers ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

Milltown Plumbing

Service Manager

Chelmsford, MA

$65K - $85K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

United Ag & Turf NE, LLC

Service Manager

Pembroke, NH · On-site

$80K - $100K/yr

We service customers in a variety of industries such as commercial, construction, agricultural, as ... Manage service repairs and assign jobs and work areas to employees in the Service Department ...

STYL Residential

Service Manager

Lawrence, MA

$40 - $43/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

STYL Residential

Service Manager

Lowell, MA · On-site

$40 - $43/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

Mobius Mobility

Service Manager

Manchester, NH · On-site

Utilize CRM software to document, manage and track user contacts * Provide technical support to clinicians and users of the medical device * Assist users with service, repair, and return requests

Mobius Mobility

Service Manager

Manchester, NH · On-site

Utilize CRM software to document, manage and track user contacts * Provide technical support to clinicians and users of the medical device * Assist users with service, repair, and return requests

Sharecare

Lead Customer Service Rep

Concord, NH · On-site

Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:? * Handling escalated member concerns while also providing ...

Trek Bicycle

Service Manager

Concord, NH · On-site

$15K/mo

We build only products we love, provide incredible hospitality to our customers, and change the ... Then come join us! Job Location Trek Store Concord Summary As Service Manager, you'll be the ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Merrimack, NH

Customer Service Manager information

See Merrimack, NH salary details

$25.1K

$59.4K

$103.4K

How much do customer service manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer service manager in Merrimack, NH is $59,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $71,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Merrimack, NH? The most popular types of Customer Service jobs in Merrimack, NH are:
What are popular job titles related to Customer Service Manager jobs in Merrimack, NH? For Customer Service Manager jobs in Merrimack, NH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Merrimack, NH look for? The top searched job categories for Customer Service Manager jobs in Merrimack, NH are:
What cities near Merrimack, NH are hiring for Customer Service Manager jobs? Cities near Merrimack, NH with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Merrimack, NH as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $59,382 per year, or $28.5 per hour.

Customer Service Manager

Adecco

Ayer, MA • Hybrid

$21 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Adecco is working with a manufacturing company in Brattleboro, VT that is looking to hire a Customer Success Manager to join their team. This is a temp-to-hire opportunity with a company that designs and manufactures precision optical products used in life sciences, aerospace, defense, environmental monitoring, semiconductor manufacturing, and other advanced industries. If you are customer-focused, organized, and enjoy building strong relationships, this could be a great opportunity for you.

Position: Customer Success Manager

Shift: Monday - Friday | Hybrid Schedule

Pay: $21.00 - $27.00 hourly 

Job Duties:

• Manage and grow relationships with assigned customer accounts

• Serve as the primary point of contact for customers and provide exceptional customer service

• Maintain accurate customer information, opportunities, and sales activity within CRM systems

• Coordinate RFQ processes to ensure timely and accurate quote turnaround

• Work closely with internal teams including engineering, operations, quality, and sales to support customer needs

• Monitor customer orders from entry through delivery and proactively communicate updates

• Coordinate customer visits, business reviews, and meetings with key stakeholders

• Track bookings, revenue, forecasts, and account performance metrics

• Assist with resolving customer concerns and ensuring customer satisfaction

• Support continuous improvement initiatives and cross-functional collaboration

Requirements:

• High School Diploma or GED required

• Previous experience in customer service, account management, customer success, inside sales, or a related role preferred

• Strong communication and relationship-building skills

• Excellent organizational and multitasking abilities

• Ability to prioritize work in a fast-paced environment

• Strong attention to detail and problem-solving skills

• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Teams

• Experience working with CRM systems required

• ERP experience is a plus

• Ability to work independently while collaborating effectively with a team

If you are interested in this position, please apply using the link provided and be sure to include an updated resume.


Pay Details: $21.00 to $27.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.