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Virtual Customer Service Jobs in Merrimack, NH (NOW HIRING)

Raven Ridge

Customer Service

Concord, NH · On-site

$16 - $22/hr

What You'll Do As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience while ensuring orders are processed accurately and efficiently.

Clayens NP

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...

ClifyX

Customer service

Manchester, NH · On-site

$15.50 - $21.25/hr

Customer Service Representative Level 2 Salesforce and Excel experience a must Manchester, New Hampshire Duration: 9 Months 2+ years' experience with customer service and customer retention ...

Clayens

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

Customer Service Representative The overall goal for the Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are ...

Clayens US LLC

Customer Service

Fitchburg, MA

$18 - $22/hr

The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$18 - $22/hr

The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...

Clayens US LLC

Customer Service

Fitchburg, MA · On-site

$16.25 - $22/hr

The overall goal for (the) Customer Service Representative is to manage activities, both internal and external, associated with existing product and/or tasks that are related to new product ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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All JobsCustomer Service JobsVirtual Customer Service JobsVirtual Customer Service Jobs in Merrimack, NH

Virtual Customer Service information

See Merrimack, NH salary details

$10

$17

$26

How much do virtual customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual customer service in Merrimack, NH is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in virtual customer service, and why are they important?

To thrive as a Virtual Customer Service representative, you need excellent communication skills, a customer-focused mindset, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is often required. Strong problem-solving abilities, patience, and the ability to work independently in a remote environment are standout soft skills for this position. These skills and qualities are essential for providing efficient, personalized service and building customer loyalty in a virtual setting.

How to become a virtual customer service?

To become a virtual customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or tools like live chat and email platforms. Many employers also prefer prior experience in customer support and a reliable internet connection. Certifications in customer service or related fields can enhance your prospects.

What is a typical workday like for a virtual customer service representative?

A typical workday for a Virtual Customer Service representative involves handling customer inquiries through phone, email, or chat, resolving issues, and processing orders or requests, all from a remote location. You’ll likely manage multiple conversations at once and use company systems to document interactions and follow up on open cases. Representatives often work scheduled shifts that can offer flexibility, with some roles including evenings or weekends. Collaboration with teammates and supervisors typically happens through online communication tools, ensuring you have support even in a virtual environment.

What is a virtual customer service?

A Virtual Customer Service job involves assisting customers remotely via phone, email, chat, or social media. Representatives handle inquiries, troubleshoot issues, and provide information about products or services. This role requires good communication skills, problem-solving abilities, and familiarity with company policies. Many companies offer flexible schedules, allowing employees to work from home. Reliable internet access and a quiet workspace are typically required for this position.

What are the most commonly searched types of Customer Service jobs in Merrimack, NH? The most popular types of Customer Service jobs in Merrimack, NH are:
What job categories do people searching Virtual Customer Service jobs in Merrimack, NH look for? The top searched job categories for Virtual Customer Service jobs in Merrimack, NH are:
What cities near Merrimack, NH are hiring for Virtual Customer Service jobs? Cities near Merrimack, NH with the most Virtual Customer Service job openings:
Virtual Customer Service jobs near you
Infographic showing various Virtual Customer Service job openings in Merrimack, NH as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,174 per year, or $17.4 per hour.

Customer Service

Raven Ridge

Concord, NH • On-site

$16 - $22/hr

Other

Posted 6 days ago

Job description

Are you someone who enjoys helping customers, solving problems, and keeping things organized? We're partnering with a growing and well-established company seeking a Customer Service Representative to join its collaborative team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys being the go-to resource for customers.
No industry or product experience is required-we're looking for someone with outstanding customer service skills, strong attention to detail, and a willingness to learn. Comprehensive training will be provided.
What You'll Do
As a Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience while ensuring orders are processed accurately and efficiently. Responsibilities include:

  • Answer customer calls and emails professionally, providing prompt and courteous service.
  • Process customer orders, web inquiries, quotes, and order changes using company systems.
  • Maintain accurate customer records and documentation.
  • Respond to customer questions regarding pricing, order status, and lead times.
  • Process purchase orders, credit card transactions, returns, and replacement orders.
  • Coordinate technical inquiries with internal team members.
  • Manage compliance-related documentation and customer tax-exempt information.
  • Identify opportunities to improve processes and enhance the customer experience.
  • Support and mentor newer team members while contributing to a positive, team-oriented culture.
What We're Looking For
  • 2+ years of customer service, inside sales support, order processing, or administrative experience.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and critical-thinking skills.
  • Comfortable learning new technology and business systems (ERP/CRM experience is a plus).
  • Positive attitude with a collaborative, team-first mindset.
  • Initiative to take ownership of responsibilities and continuously improve processes.
Preferred Qualifications
  • Experience with ERP or CRM systems such as NetSuite, SAP, Microsoft Dynamics, Salesforce, or similar.
  • Experience processing customer orders or supporting inside sales teams.
  • Familiarity with tax exemption documentation or compliance processes is helpful but not required.
Why You'll Love This Opportunity
  • Comprehensive training provided-no industry experience required.
  • Join a stable, growing organization with a supportive team environment.
  • Opportunity to develop new technical and customer service skills.
  • Collaborative culture that values teamwork, continuous improvement, and employee growth.
  • Competitive compensation and comprehensive benefits package.

If you're looking for an opportunity where your customer service skills will make a real impact and where you'll be supported as you grow your career, we'd love to hear from you. Apply today to learn more about this confidential opportunity!

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