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Customer Success Program Manager Jobs in Nashua, NH

Monotype

Customer Success Manager

Woburn, MA · On-site

Customer Success Manager Named "One of the Most Innovative Companies in Design'' by Fast Company ... Professional onboarding program, including robust targeted training for Sales function

Veracode

Customer Success Manager

Burlington, MA

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Monotype

Customer Success Manager

Woburn, MA

$85K - $100K/yr

We are looking for a driven and customer-centric Customer Success Manager to help our customers ... Professional onboarding program, including robust targeted training for Sales function

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... wide governance programs so that enterprises can speed their innovations to market - without ...

Wolters Kluwer

Customer Success Manager

Waltham, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

New

Wolters Kluwer

Customer Success Manager

Waltham, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

New

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships ... wide governance programs so that enterprises can speed their innovations to market - without ...

Wolters Kluwer

Customer Success Manager

Waltham, MA

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... Programs and Certifications completed for professional development such as Lean Six Sigma, Scrum ...

New

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

AutoStore

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

Auto Store

Customer Success Manager

Salem, NH · On-site

Customer Success Manager At AutoStore, customers are our top priority. We need highly motivated ... Educational assistance and professional development programs, including mentorship/coaching ...

Mimecast

Customer Success Manager

Lexington, MA · Hybrid

Customer Value Manager - Hybrid role based in Lexington, MA About Mimecast The work people build is ... Support the Executive Sponsor Program by identifying suitable accounts, facilitating introductions ...

anduril

Customer Success Manager - AIRS

Hudson, NH · On-site

$30 - $37/hr

Requirements * 3+ years of experience in production coordination, customer success, account management, or program coordination--ideally in a manufacturing, hardware, defense, or aerospace ...

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Customer Success Program Manager information

See Nashua, NH salary details

$32.7K

$83.6K

$140.9K

How much do customer success program manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success program manager in Nashua, NH is $83,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $99,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Nashua, NH?

For Customer Success Program Manager jobs in Nashua, NH, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Nashua, NH look for?

The top searched job categories for Customer Success Program Manager jobs in Nashua, NH are:

What cities near Nashua, NH are hiring for Customer Success Program Manager jobs?

Cities near Nashua, NH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager

Access Information Management Inc

Peabody, MA • On-site

Other

Posted 8 days ago

Access Information Management rating

7.2

Company rating: 7.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

250th of 495 rated business services

Job description

The primary purpose of the Customer Success Manager (CSM) is to drive customer onboarding, adoption, and long-term satisfaction to ensure customers realize the full value of Access' products and services. This role partners closely with customers and internal teams to proactively monitor customer health, manage risk, identify expansion opportunities, and support overall revenue retention. As a CSM you will become a trusted advisor for your customers and work to help them....
Primary Functions

  • Participate in customer onboarding and implementation to ensure smooth product adoption and a positive customer experience. We want customers first impressions to be a great one and to ensure they start off on the right foot for success.
  • Monitor customer health metrics and proactively address risks to retention or satisfaction.
  • Build and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and thought leader.
  • Collaborate with Sales to create account plans and identify upsell or cross-sell opportunities.
  • Lead quarterly business reviews to reinforce value realization and drive product usage optimization.
  • Serve as the voice of the customer by documenting use cases and sharing insights with Product, Marketing, and Sales teams.
  • Manage renewal processes and advocate for customer needs to minimize churn and maximize lifetime value.
  • Escalate expansion opportunities (upsell/cross-sell) discovered during customer interactions to Sales.
  • Provide training and enablement to help customers achieve desired outcomes and improve adoption health.
  • Analyze customer data to identify trends, inform strategic planning, and deliver actionable insights.
Secondary Functions
  • Partner with cross-functional teams to improve processes and enhance the customer experience.
  • Support internal initiatives related to product education, revenue retention, and customer advocacy.
Qualifications
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • 3-6 years of experience in Customer Success, Account Management, or client-facing roles within SaaS, RIM, or subscription-based industries.
  • Certified Customer Success Manager (CCSM) certification is a plus.
Competencies
  • Proven track record managing strategic customer accounts and driving adoption and retention.
  • Strong understanding of product solution personas, use cases, and common customer pain points.
  • Ability to negotiate the use of Access resources to resolve issues and ensure successful customer outcomes.
  • Excellent written and verbal communication skills with the ability to engage executive-level stakeholders.
  • Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and Customer Success tools (Gainsight, Totango, ChurnZero).
  • Strong analytical skills with the ability to interpret data and provide actionable recommendations.
  • Self-motivated, organized, and able to work independently in a fast-paced environment.
  • Ability to collaborate effectively across internal teams to drive customer results.
  • Healthcare or Energy account management background a plus for roles on those teams.
Territory
  • Assigned Healthcare, Energy, or Enterprise Accounts.
Physical Requirements
  • Occasional lifting and/or moving up to 25 pounds.
  • Frequent reaching with hands and arms.
  • Specific vision abilities required include close vision (working on a computer, etc.).
  • Frequent sitting and standing.
All qualified applicants will receive consideration for employment. EEO/AA/Minorities/Females/Disabled/Vets

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