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Customer Success Program Manager Jobs in Cleveland, OH

Camaco

Program Manager

Lorain, OH

Purpose The Program Manager is responsible for coordinating the efforts of the Engineering Team ... Provide leadership to concurrent engineering timeline ensuring customer and Company expectations ...

Camaco

Program Manager

Lorain, OH · On-site

Purpose The Program Manager is responsible for coordinating the efforts of the Engineering Team ... Provide leadership to concurrent engineering timeline ensuring customer and Company expectations ...

Crane Co.

Aerospace Program Manager

Elyria, OH · On-site

$80 - $105/hr

Program success is measured by customer satisfaction of the development process and technical ... Scope Management** + Proactively manage project scope to ensure only what was agreed to is ...

AllSTEM Connections

Program Manager

Cleveland, OH · On-site

$119K - $130K/yr

Program Manager (Enterprise Strategic Initiatives) Role Overview We are seeking an experienced ... overall success and operational efficiency. • Change Leadership: Support comprehensive ...

SmartStart Education, LLC

Program Manager

Cleveland, OH · Hybrid

$40K/yr

Foster inclusive, high-expectation learning environments that support the success of all students ... Proven ability to build and maintain strong, trust-based customer relationships, particularly with ...

Anchor Tool & Die Company

Program Manager

Cleveland, OH · On-site

$75K - $115K/yr

Act as supplier and customer liaison, serving as first point of contact. * Reviews new designs for ... Minimum of 2 years in Launch or Program Management, preferably in the automotive or appliance ...

Crane Company

Aerospace Program Manager

Elyria, OH · On-site

Program success is measured by customer satisfaction of the development process and technical ... Lead, manage, and motivate Integrated Product Teams (IPT) through effective utilization of ...

PNC Bank

Program Mgr II

Cleveland, OH · On-site

Demonstrated success managing multiple workstreams, stakeholders, dependencies, and competing ... Customer Focused - Knowledgeable of the values and practices that align customer needs and ...

Acrisure

Manager, Customer Analytics

Cleveland, OH

$1 - $2/hr

What Success Looks Like (First 6-12 Months) * A clear, trusted definition of churn and retention ... Employee Assistance Program (EAP); and a complimentary Calm app subscription. * Financial Wellness:

PowerPro 360

Program Manager

Tallmadge, OH · On-site

AssetPro Program Manager Department: PowerPro 360 Location: Tallmadge OH Schedule: Full-Time Status ... Experience with Salesforce CRM. * Proposal writing experience. * Previous stakeholder management ...

Crane Company

Aerospace Program Manager

Elyria, OH

... overall success of assigned product development programs.Programmanagement responsibilities ... Program successismeasured by customer satisfaction of thedevelopment process andtechnical solution ...

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Cleveland, OH

Customer Success Program Manager information

See Cleveland, OH salary details

$31.5K

$80.4K

$135.6K

How much do customer success program manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success program manager in Cleveland, OH is $80,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,900.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Cleveland, OH?

For Customer Success Program Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Cleveland, OH look for?

The top searched job categories for Customer Success Program Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Customer Success Program Manager jobs?

Cities near Cleveland, OH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Cleveland, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $80,435 per year, or $38.7 per hour.

Program Manager

Camaco

Lorain, OH

Full-time

Posted 8 days ago

Camaco rating

6.4

Company rating: 6.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Purpose
The Program Manager is responsible for coordinating the efforts of the Engineering Team, Sales, Quality, Manufacturing Engineering and Production Support through new product development and product launch to meet customer expectations and the Company goals.
Essential Duties And Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Collaborate with Sales, Accounting and Product Engineering in the development of new product cost, timing and program development.
  • Provide leadership to concurrent engineering timeline ensuring customer and Company expectations are met.
  • Direct individuals across functions and plants on critical timing and provide direction of due dates and required follow-up, holding people accountable to those dates.
  • Develop and track APQP deliverable timeline in accordance with customer requirements.
  • Track program against its schedule, budget and against phase review objectives.
  • Lead program teams and facilitate the communication and interaction among the functional representatives.
  • Document and track activities - identify and capture all associated costs - maintain a running log of all issues and status.
  • Ensure accomplishment of program launch KPIs and operational performance in the plant through 90 days after SOP.
  • Lead corrective action process.
  • Coordinate and monitor technical matters, program costs, sufficient labor, etc. to ensure successful development and launch.
  • Interface with Management keeping them advised of project status and important issues.
  • Coordinate with customers to provide necessary program status and obtain customer feedback.
  • Perform other duties as assigned.

Qualifications
Required Education & Experience

  • Bachelor's degree in engineering, a related technical field, or equivalent
  • 2-5 years of experience in engineering or program management
  • Experience in automotive manufacturing
  • Experience launching new programs across multiple locations.
  • Manufacturing or program management experience (Stamping, Welding & Assembly)

Desired Education & Experience

  • PMP certification
  • Experience in automotive seat structures and/or mechanisms
  • Worked with at least one of the following OEMs: Ford, GM, Stellantis, BMW, Volvo and VW
  • Experience with at least one OEM system
  • Experience with PLEX ERP system

Competencies

  • Leadership - ability to direct individuals who do not report directly to them and hold individuals accountable.
  • Program Management
  • Technical Capacity
  • Customer/Client Focus
  • Problem Solving/Analysis
  • Computer Proficiency
  • Ability to communicate with all levels of personnel including customers & suppliers.
  • Understanding of product and processes
  • Ability to read and interpret engineering drawings.
  • Knowledge of related safety requirements
  • Confidentiality

Supervisory Responsibility
This position has no direct supervisory responsibilities but has authority to direct resources across various departments and plants.
Work Environment
While performing the duties of this job, the employee regularly works on the plant shop floor and occasionally in an office setting.

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