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Customer Success Program Manager Jobs in Cleveland, OH

BrightEdge

Customer Success Manager, Digital

Cleveland, OH · On-site

$60K - $72K/yr

As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of ... Our extensive training program will help get you up to speed! You'll work cross-functionally with ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Support customer awareness and engagement around company programs, offers, and resources * Partner ...

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Customer Success Program Manager information

See Cleveland, OH salary details

$31.5K

$80.6K

$135.8K

How much do customer success program manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer success program manager in Cleveland, OH is $80,558.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Cleveland, OH?

For Customer Success Program Manager jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Cleveland, OH look for?

The top searched job categories for Customer Success Program Manager jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Customer Success Program Manager jobs?

Cities near Cleveland, OH with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you

Customer Success Manager, Digital

BrightEdge

Cleveland, OH • On-site

$60K - $72K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 16 days ago

Job description

Shape the future of Search. 
 
About BrightEdge 
 
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 
 
What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 
 
About the Role 
 
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. 
 
As a Customer Success Manager at BrightEdge, you'll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data-driven problem-solving-you'll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction. Our extensive training program will help get you up to speed!
 
You'll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer's digital performance and return on investment.
How you'll spend your time:
  • Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.
  • Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.
  • Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.
  • Prepare and execute on quarterly customer success plans.
  • Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.
  • Develop new materials - presentations, roll-out plans, and proposals.
  • Track and report on key metrics for customer success.
We're excited about you if you have:
  • 1+ years of direct customer facing experience.
  • Experience managing a book of business and demonstrated success identifying renewal and expansion opportunities and retaining an existing book of accounts a bonus but not required.
  • Experience working with stakeholders at all levels.
  • Comfortable in a fast-paced, high cadence environment and have strong communication and presentation skills.
  • Knowledge of or interest in digital marketing preferred.
  • Bachelor's degree required.
Benefits:
  • Motivating, high-impact work that builds your career 
  • Medical, dental, and vision insurance with multiple package options 
  • 15-23 days PTO depending on tenure plus 10 paid holidays 
  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 
  • Discounted gym membership and fitness benefits 
  • No or low cost therapy and professional coaching sessions through Spring Health 
  • 4-6 weeks fully paid parental leave 
  • Pet wellness and insurance plans to keep your furry family healthy
 
$60,000 - $72,000 a year
This role offers a base salary plus a quarterly performance bonus. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, and other job-related factors.
How we work 
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work. 
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