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Customer Success Program Manager Jobs in Athens, GA

Air Evac Lifeteam

Program Manager

Greensboro, GA · On-site

Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM ...

Air Evac Lifeteam

Program Manager

Greensboro, GA · On-site

Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM ...

Global Medical Response

Program Manager

Greensboro, GA · On-site

Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM ...

Global Medical Response

Program Manager

Greensboro, GA · On-site

Program Manager (PM) provides leadership, support and the resources so that the base can deliver customer oriented high quality patient care, in a safe and efficient manner. In every situation the PM ...

Sysco

Program Sales Manager

Buckhead, GA

$67K - $101K/yr

Meet with key customer contacts to solicit business, resulting in the development of a sales ... the success of a dynamic organization, and to serve others in a manner that exceeds their ...

Tjx

WMS Program & Project Manager

Jefferson, GA · On-site

WMS Program & Project Manager The Opportunity: Contribute To The Growth Of Your Career. Join our ... Demonstrated success in change management, with the ability to engage and influence teams at all ...

160 Driving Academy

Student Success Advisor

Commerce, GA

$25 - $27.50/hr

The pay rewards the outcomes that matter - students staying in the program and getting hired - and ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

160 Driving Academy

Student Success Advisor

Commerce, GA · On-site

$25 - $27.50/hr

The pay rewards the outcomes that matter -- students staying in the program and getting hired ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

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All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Athens, GA

Customer Success Program Manager information

See Athens, GA salary details

$31.4K

$80.2K

$135.2K

How much do customer success program manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer success program manager in Athens, GA is $80,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Athens, GA? For Customer Success Program Manager jobs in Athens, GA, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Athens, GA look for? The top searched job categories for Customer Success Program Manager jobs in Athens, GA are:
What cities near Athens, GA are hiring for Customer Success Program Manager jobs? Cities near Athens, GA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Athens, GA as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $80,206 per year, or $38.6 per hour.
Program Manager

Program Manager

Accurus Aerospace Corporation

Athens, GA • On-site

Other

Posted 27 days ago

Accurus Aerospace rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

55th of 60 rated aerospace companies

Job description

Program Managers act as the primary point of contact for our customers. They oversee assigned programs to track quality, delivery, engineering, and costs, and ensure targeted on-time delivery and other customer success metrics are achieved. Program Managers interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly (via phone, email, and sometimes in-person) with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role, and Program Managers are fundamental in driving on-time delivery, compliance with customer and quality requirements, and timely communication regarding their program orders.
Essential Functions
To accomplish this job, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
  • Communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
  • Develops strong business relationships with assigned customers
  • Tracks program against schedule, budget, and relative to phase review objectives, providing periodic status reporting to management
  • Relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated
  • Assists Accounts Receivable staff in obtaining past due payments and mediating payment conflicts
  • Initiates certification corrections through the Quality System
  • Travels to customer sites as requested/required; hosts customer visits and coordinates meetings and tours as needed
  • Reviews and approves purchase order changes affecting contractual schedules, pricing, and expenses; manages schedule changes and schedule conflicts in collaboration with production personnel; monitors and controls non-recurring expenses (NRE) for assigned programs
  • Ensures sales orders align to committed schedule agreements with customers
  • Manages progress to expedite orders, pull-aheads, and late deliveries to ensure customer delivery expectations are met
  • Assists in rework dispositions and production flow in collaboration with the planning team
  • Manages entire statement of work for assigned program(s) and accurately forecasts monthly sales
  • Engages appropriate manufacturing personnel to ensure parts move efficiently through manufacturing operations
  • Encourages operational excellence by thinking innovatively and suggesting process improvements; may participate in continuous improvement initiatives (LEAN, Six Sigman, etc.)
  • Performs incidental duties as required
  • Regular attendance on-site at the workplace is required

Required Education and Work Experience
  • A bachelor's degree in business administration, management, or similar is required
  • A minimum of three (3) years experience in business-to-business customer service, account management/business development, or program management or similar is required.
  • Experience in a manufacturing industry is required; experience in the aerospace industry is preferred

Other Required Skills & Abilities
  • Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
  • Commitment to maintaining confidentiality, securing customer documents and company records, and demonstrating integrity in communications and actions
  • Self-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
  • Professional verbal and written communication skills (English) are essential
  • Proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, Word
  • ERP experience is required; Infor Visual experience is preferred

Physical Demands and Work Environment
To perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodations
  • Sit for prolonged periods at a desk and work on a computer.
  • Regularly stand and walk throughout the facility, including all buildings and the manufacturing areas; occasionally navigating rough or uneven terrain
  • Regularly lift, carry (short distances), and push/pull up to 50 pounds.
  • Occasionally climb steps, stairs, or ladders.
  • Occasionally bend, crawl, stoop, squat, or kneel.
  • Constantly communicate verbally and in writing (English) using a phone, texts or other messaging, and email.
  • Drive a motor vehicle (occasionally)

Working Conditions
Work is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to:
  • Excessive noise (occasionally)
  • Dust, smoke, fumes/vapors (occasionally)
  • Extreme temperatures (occasionally)
  • Hazardous equipment including forklifts, hand tools, cranes or other lifting devices, complex machining centers and other equipment used in a machine shop environment (occasionally)

Travel
Occasional travel, including overnight travel, is required. Travel may be by air or ground transportation. A valid driver's license and acceptable driving history to meet insurance standards is required.
We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted.
Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.
Accurus is an Equal Employment Opportunity (EEO) and Affirmative Action Plan (AAP) employer and participates in the E-Verify Employment Verification Program. Please see our website for more information on employment practices.
Please note that Accurus only accepts applications submitted through our online recruiting system. For information on disability accommodations for applicants, please visit our career page.
All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination.
Thank you for considering Accurus for your next career opportunity.

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