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Customer Success Program Manager Jobs in Monroe, GA

Delaney Co

Customer Success Specialist

Sugar Hill, GA

$18 - $21/hr

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her ... Manage all customer purchase orders from order entry through expected delivery Provide lead ...

GAL AeroStaff

Program Manager

Lawrenceville, GA

Leadership - Leads programs and teams effectively while driving operational success * Communication ... Strong experience managing large and complex programs or projects required * Previous Program ...

Georgia

JVSG Program Manager

Lawrenceville, GA · On-site

$75K - $79K/yr

JVSG Program Manager Job Requisition ID: JR0000001733 Number of Openings: 1 Shift: Day (United ... Skills in interpersonal relations and customer service * Decision making and problem-solving skills ...

ABB

Program Leader Critical Industries

Lilburn, GA · Remote

... and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering ...

ABB

Program Leader Critical Industries

Athens, GA · Remote

... and customer success across our highest-value strategic accounts. This leader will establish and scale a world-class program management organization, setting organizational vision, fostering ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Monroe, GA

Customer Success Program Manager information

See Monroe, GA salary details

$30.1K

$76.9K

$129.6K

How much do customer success program manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success program manager in Monroe, GA is $76,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $91,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Monroe, GA look for? The top searched job categories for Customer Success Program Manager jobs in Monroe, GA are:
What cities near Monroe, GA are hiring for Customer Success Program Manager jobs? Cities near Monroe, GA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Monroe, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $76,885 per year, or $37 per hour.

Customer Success Specialist

DELANEY HARDWARE

Buford, GA • On-site

Other

Re-posted 2 days ago

Job description

Customer Success Specialist

We are seeking an enthusiastic, self-starter, hard-working, dedicated professional to join our Customer Success Team. This is an onsite full time Monday-Friday position. This position interacts with customers, by phone or electronically, with the duties of order entry, sales support, problem resolution, and total customer satisfaction.

The Customer Success Specialist (CSS) provides a trusted advisor relationship with his or her customers through consistent, effective communication on all customer requests. The CSS maintains close attention to all details for quotations, purchase orders, inquires or requests. The CSS is an integral part of a dynamic team whose goals are centered around proactive engagement, communication and best in class customer service.

Duties and Responsibilities:

  • Excellent communication skills to effectively interact with customers and provide support
  • Strong problem-solving abilities to address customer inquiries and issues in a timely manner
  • Strong attention to detail in order / quote entry ensuring pricing, delivery, quality, and requests are completed with a prompt sense of urgency
  • Must maintain less than 2 order errors per month
  • Required Monthly Metric of 2500 line items per CSS
  • Manage all customer purchase orders from order entry through expected delivery
  • Provide lead generation assistance to the Sales Team through coordinated efforts
  • Daily review customer Backlog/Back Order Reports to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers
  • Handle customer complaints, troubleshooting and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution
  • Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and to expand personal knowledge of product offerings and solutions
  • Make outbound calls to follow up on quotes and win the business
  • Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker
  • Serve as a primary agent to the Sales queue and adheres to queue procedures, must maintain an average of 20 or more calls per day.
  • Remains knowledgeable and confident in company products and procedures, utilizing company tools and resources
  • Perform other duties as required

Knowledge/Skills/Abilities:

  • Intermediate level of skill in Microsoft Office, EXCEL, WORD, and OUTLOOK
  • Strong organizational and multi-tasking abilities
  • Proficiency of customer relationship management (CRM) software system and experience with NetSuite is preferred

Education/Experience:

  • High school diploma or equivalent required
  • Previous Call Center/Data entry experience preferred.

Functional Requirements:

  • While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer.
  • Must be comfortable on the phone
  • The employee must occasionally lift and/or move up to 15 pounds.

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