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Customer Success Program Manager Jobs in Monroe, GA

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Customer Success Program Manager information

See Monroe, GA salary details

$30.1K

$76.9K

$129.6K

How much do customer success program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer success program manager in Monroe, GA is $76,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $91,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Monroe, GA look for?

The top searched job categories for Customer Success Program Manager jobs in Monroe, GA are:

What cities near Monroe, GA are hiring for Customer Success Program Manager jobs?

Cities near Monroe, GA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Monroe, GA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $76,885 per year, or $37 per hour.

Management Training Program

Express Oil Change & Tire Engineers

Athens, GA • On-site

Full-time

Re-posted 26 days ago

Key responsibilities

  • Serve customers by greeting them courteously, providing high-level customer service, and consulting on their service needs.

  • Schedule service appointments, answer questions in person and on the phone, and keep customers updated on vehicle service progress.

  • Participate in all aspects of store operations and communicate effectively with teammates and technicians to meet standards and customer expectations.

Job description

Company Description

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.

Responsibilities include (but are not limited to):

  • Consistently creating results for customers, teammates and the company
  • Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
  • Scheduling service appointments and answering questions in person and on the telephone
  • Consulting customers on their service needs and keeping customers updated on the progress of their vehicles
  • Providing the customer with a positive experience
  • Ensuring our company's high level of expectations are met, maintained, and exceeded
  • Involvement in every aspect of the store operation
  • Communicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customers
  • Ability to step in when necessary to take on additional duties
Qualifications

We are looking for:

  • High level of motivation with hands-on management skills
  • Top-notch customer service skills with a desire to build long term trust and relationships with our customers
  • Effective communication and interpersonal skills
  • Automotive experience helpful but not required
Additional Information

All information will be kept confidential according to EEO guidelines.

Physical Requirements:

  • Prolonged periods of standing, stooping, and bending
  • At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
  • Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role. 

Apply