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Customer Success Program Manager Jobs in Athens, GA

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

ULINE

Senior Customer Service Manager

Athens, GA · On-site

$18.50 - $25.50/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

ULINE

Senior Customer Service Manager

Jefferson, GA · On-site

$17.75 - $24.50/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

Uline

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program ...

corpay

AI Product Owner

Peachtree Corners, GA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Discovery & Customer Outcomes * Developing a deep understanding of fleet managers, their ... Defining success metrics before development begins. * Measuring customer adoption, engagement ...

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Showing results 21-40

All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Athens, GA

Customer Success Program Manager information

See Athens, GA salary details

$31.4K

$80.2K

$135.2K

How much do customer success program manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success program manager in Athens, GA is $80,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What are popular job titles related to Customer Success Program Manager jobs in Athens, GA?

For Customer Success Program Manager jobs in Athens, GA, the most frequently searched job titles are:

What job categories do people searching Customer Success Program Manager jobs in Athens, GA look for?

The top searched job categories for Customer Success Program Manager jobs in Athens, GA are:

What cities near Athens, GA are hiring for Customer Success Program Manager jobs?

Cities near Athens, GA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Athens, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $80,206 per year, or $38.6 per hour.

Senior Customer Service Manager

ULINE

Jefferson, GA

$17.75 - $24.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 14 hours ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,983 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Relocation assistance is available for qualified candidates.

Position Responsibilities

  • Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

  • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

  • Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

  • Recruit, retain and motivate staff to ensure the highest levels of customer service.

  • Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of experience in customer service operations and or management.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

  • Effectively communicate with your team, colleagues, management and across other departments.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-TK1

#LI-GA001

(#IN-GAMANC)

#ZR-GACS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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