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Customer Success Program Manager Jobs in Nevada (NOW HIRING)

Litera Corp.

Customer Success Manager

Carson City, NV · On-site

$65K - $79K/yr

Customer Success Manager Join Our Team at Litera: Where Legal Technology Meets Excellence Litera ... and recognition programs, and 401k contribution (all benefits are subject to eligibility ...

Verint Systems

Manager, Customer Success

Carson City, NV · On-site

Overview of Job Function The Manager of Customer Success leads a team of Customer Success Managers ... Experience driving or contributing to a structured expansion pipeline program (e.g. CSQL or similar ...

Avero

Customer Success Manager

Las Vegas, NV · Remote

$68K - $74K/yr

POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. We are looking for a results-driven candidate to ...

Avero

Customer Success Manager

Las Vegas, NV · On-site +1

$68K - $74K/yr

POSITION OVERVIEW Avero is looking for a proactive Customer Success Manager with proven experience in an evolving hospitality SaaS industry company. We are looking for a results-driven candidate to ...

Ridgeline

Senior Customer Success Manager

Reno, NV · On-site

Coordinate customer reference programs, case studies, and community participation to support ... Success, SaaS account management, consulting/professional services, or similar customer-facing ...

Ridgeline

Senior Customer Success Manager

Reno, NV · On-site +1

Coordinate customer reference programs, case studies, and community participation to support ... Success, SaaS account management, consulting/professional services, or similar customer-facing ...

Ridgeline

Senior Customer Success Manager

Reno, NV

Coordinate customer reference programs, case studies, and community participation to support ... Success, SaaS account management, consulting/professional services, or similar customer-facing ...

Luddites

Customer Success Agent

Sparks, NV · On-site

Customer Success Agent Position: Customer Success Agent What you'll do * Delight customers via ... Manage mail orders efficiently, coordinating with the warehouse for processing and tracking. * Keep ...

Figure

Customer Success Associate

Reno, NV · On-site

$71K/yr

Employee Recognition Program What You'll Do * Serve as a trusted first point of contact for ... manages applicant data. California Residents, please review our California Employee and General ...

Luddites

Customer Success Agent

Sparks, NV

$18 - $20/hr

Customer Success Agent What you'll do * Delight customers via phone and email with fast, friendly ... Manage mail orders efficiently, coordinating with the warehouse for processing and tracking. * Keep ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Nevada

Customer Success Program Manager information

See Nevada salary details

$33.1K

$84.6K

$142.6K

How much do customer success program manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer success program manager in Nevada is $84,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $100,800.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What are popular job titles related to Customer Success Program Manager jobs in Nevada? For Customer Success Program Manager jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Success Program Manager jobs in Nevada look for? The top searched job categories for Customer Success Program Manager jobs in Nevada are:
What cities in Nevada are hiring for Customer Success Program Manager jobs? Cities in Nevada with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Nevada as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $84,585 per year, or $40.7 per hour.
Customer Success Manager

Customer Success Manager

Litera Corp.

Carson City, NV • On-site

$65K - $79K/yr

Other

Retirement

Posted 6 days ago

Key responsibilities

  • Collaborate with the engineering team and the customer's IT department to facilitate the setup of SSO, DMS integration, and single-tenant deployment, primarily coordinating between teams.

  • Conduct onboarding sessions and organize training for customer administrators and users to ensure effective system utilization.

  • Manage and nurture the customer relationship by promoting adoption, providing support, and ensuring customer satisfaction.

Job description

Customer Success Manager

Join Our Team at Litera: Where Legal Technology Meets Excellence

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life's work.

As a Customer Success Manager at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities

  • Collaborate with the engineering team and the customer's IT department to facilitate the setup of SSO, DMS integration, and single-tenant deployment, where applicable. This involves primarily a coordination role as the technical setup is managed by the respective IT teams.
  • Admin Onboarding: Conduct a concise 15-minute onboarding session for customer administrators to ensure they are equipped with the necessary knowledge to manage their systems effectively.
  • Develop and implement a tailored rollout plan for each customer by leveraging the O&D playbook and incorporating customer feedback.
  • Organize biweekly check-in meetings with customers to monitor and report on the rollout progress.
  • Lead quarterly business reviews (QBRs) with higher-level stakeholders to discuss progress, insights, and strategic directions.
  • Facilitate group training sessions as outlined in the rollout plan to ensure comprehensive user understanding and system utilization.
  • Offer personalized 1:1 or small group training sessions on demand, focusing on specific projects or user documents.
  • Investigate and understand how different practice areas might utilize O&D, identifying potential new use cases.
  • Collaborate with team members with specialized expertise for in-depth discussions when necessary.
  • Initiate and manage direct outreach campaigns aimed at boosting user adoption where required.
  • Deliver user support via Intercom chat and video calls, ensuring timely and effective problem resolution.
  • Maintain 24/7 support availability, coordinating with product and engineering teams for issue escalations.
  • Develop a deep familiarity with the product to provide expert support and guidance.
  • Collect and document user feedback to aid in shaping new business initiatives and support renewal/upsell discussions.
  • Manage and nurture the customer relationship, with a strong emphasis on promoting adoption, providing support, and ensuring customer satisfaction.

Qualifications

  • Passionate about customer success and excellence
  • Highly adaptable, quick thinker and inquisitive
  • Strong presentation, oral and written communication skills are a must
  • Ability to listen and empathize and understand with a professional services industry
  • Ability to diligently problem solve and trouble-shoot problems independently
  • Interest in technology and confidence to demonstrate products
  • 3+ years of recent experience with Customer Success, Professional Services, Consulting and/or Account Management. A customer facing role is essential
  • Proven ability to align your activity with business outcomes (retention, growth, customer satisfaction)
  • You must be able to manage your customers in a pro-active fashion and educate your customers in how to navigate the Litera world rather than navigate it for them

California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Illinois, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island, or Washington residents is $65,000 to $79,615. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Litera offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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