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Customer Success Program Manager Jobs in Hawthorne, NV

McDonald's

NV General Manager

Hawthorne, NV · On-site

$20 - $34/hr

... success : Proactively lead and manage all people processes including but not limited to: o ... customer service and support focus • To provide solutions and make decisions in a fast-paced ...

Driveline

Master Merchandiser

Hawthorne, NV · On-site

$13/hr

We are a management-owned company with old-fashioned values that understands the needs of our ... customers as well as our field teams. Our success is driven by our strong field team, and we are ...

Albertsons

Front End Entry Level

Hawthorne, NV · On-site

Helping customers and fellow associates gives you energy. * Smiling and making others smile is your ... success. Bring your flavor Building the future of food and well-being starts with you. Join our ...

Albertsons

Front End Entry Level

Hawthorne, NV

Helping customers and fellow associates gives you energy. * Smiling and making others smile is your ... success. Bring your flavor Building the future of food and well-being starts with you. Join our ...

Bridgestone

Automotive Technician

Hawthorne, NV · On-site

$19.25 - $28.93/hr

Additionally, Automotive Technicians may interact with customers to explain repair procedures ... On demand pay (daily pay) program available OUR VALUES GIVE BACK TO YOU * Professional Development:

HMG Careers

Work From Home Sales Specialist

Hawthorne, NV · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales and Service Agent Remote

Hawthorne, NV · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Customer Success Program Manager information

See Hawthorne, NV salary details

$31K

$79.2K

$133.4K

How much do customer success program manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success program manager in Hawthorne, NV is $79,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $94,400.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What cities near Hawthorne, NV are hiring for Customer Success Program Manager jobs?

Cities near Hawthorne, NV with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Hawthorne, NV as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $79,176 per year, or $38.1 per hour.

Configuration and Data Lead - Maximo

Akima, LLC

Hawthorne, NV • On-site

Full-time

Retirement

Re-posted 9 days ago

Akima rating

6.8

Company rating: 6.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

376th of 449 rated engineering

Job description

The configuration and data (C&D) lead is a full-time position who reports directly to the maintenance and operations director. The C&D Lead provides configuration control, data governance, and workflow discipline, ensuring every CMMS process operates accurately, consistently, and in full compliance with Government expectations. Our C&D Lead governs workflows, validates data quality, configures job plans, ensures compliance with reporting requirements, and serves as the liaison for Maximo upgrades, integrations, and mobile synchronization. The configuration and data lead will work with the Certified Maintenance & Reliability Specialist to adjust/configure preventative maintenance tasks to conform with data and feedback from the predictive maintenance program. The goal of the configuration and data lead is to maximize the efficiency of site personnel, vendors, and subcontractor support. The configuration and data lead will work with the shop leads to balance annual and quarterly workloads, develop weekly and monthly schedules, and address positions and skillsets required to efficiently complete work within contractual timelines.
Responsibilities
  • The individual will work in Maximo creating, editing, generating, and scheduling preventive maintenance tasks for technicians.
  • Validates Data quality, configures job plans, and ensures reporting requirement compliance.
  • Ensures parts and tools required for preventative maintenance work orders are available when work is scheduled.
  • Coordinates with planners, shop supervisors and trade experts to define maintenance and repair requirements.
  • Develop a Monthly and Weekly master schedule that coordinates all vendor support, light construction projects, preventative and corrective maintenance work orders.
  • The master scheduler will ensure all materials, tools and other resources are available for the completion of scheduled work.
  • Spearheads the balancing of annual and quarterly workloads for preventative maintenance and other tasks/events on the contract with consistent reoccurrence (of any frequency).
  • Works with the Program Manager, office supervisors, and shop leads to balance the contract workload.
  • Work with the certified maintenance and reliability specialist on preventative. maintenance tasks for assets, adjustments to schedules, and validating the date being used by the AI tool to recommend adjustments to the maintenance program.
  • Will Server as the liaison for Maximo upgrades, integrations and mobile synchronization.

Qualifications
  • Candidates must be eligible to obtain a DoD Secret clearance for consideration.
  • High School Diploma required. Bachelor's degree in construction management, engineering, facilities management or related field preferred.
  • Five years of experience in business analytics, scheduling, and project management.
  • Minimum 5-year experience managing and utilizing Maximo 6.x and/or 7.x in an industrial environment with the ability to learn and migrate to Maximo 9.x.
  • Experience managing IBM Maximo Application suite to include implementation and configuration of IBM Maximo solutions, collaborating with managers and supervisors to gather and document.
  • Requirements to translate them into effective Maximo configurations, designing and implementing functional workflows and data models, and maintaining technical and functional documentation. (solution designs and configuration guides).
  • Strong customer service skill and able to communicate effectively in verbal and written form.
  • Proven leadership abilities.
  • Must possess good reasoning and problem-solving skills.

Job ID
2026-21461
Work Type
Remote
Company Description
Work Where it Matters
Akima Facilities Operations (AFO), an Akima company, is not just another federal facilities contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At AFO, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, AFO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, AFO sustains mission readiness and ensures quality of life by maintaining high value assets and operations at peak performance and successfully manages these operations through accurately forecasting, managing, and aggressively controlling costs.
As an AFO employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

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About Akima

Sourced by ZipRecruiter

As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.

Industry

Specialty trade contractors

Company size

5,001 - 10,000 Employees

Headquarters location

Herndon, VA, US

Year founded

1995

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