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Customer Success Partner Jobs in Silver Spring, MD

OneArc

Customer Success Engineer

Mclean, VA · On-site

Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment. * On-Site Support: Deploy temporarily to ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

PerformYard

Customer Success Manager

Arlington, VA · On-site +1

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

PerformYard

Customer Success Manager

Arlington, VA · Remote

You will partner with customer personnel to implement PerformYard. This includes supporting product ... Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Washington, DC · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between ... The CSM partners closely with Sales and customers to understand business needs, gather requirements ...

Cooper Cos.

Customer Success Specialist

Rockville, MD · On-site

$67K - $80K/yr

Customer Success Specialist We are seeking an experienced Customer Success Specialist to join our ... Responsibilities • Performs as a liaison between DEB USA Medical Review Team and partner clinics ...

Goodshuffle Pro

Customer Success Manager

Washington, DC · On-site +1

About the Role As a Customer Success Manager (CSM) at Goodshuffle, you'll serve as a trusted partner to a portfolio of customers-ensuring they're set up for success, using the platform effectively ...

EverDriven

Customer Success Manager

Washington, DC · Remote

EverDriven is the nation's leading provider of alternative student transportation, partnering with ... The Customer Success Manager is essential for driving growth and supporting customers and school ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to ...

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Showing results 21-40

All JobsCustomer Success Partner JobsCustomer Success Partner Jobs in Silver Spring, MD

Customer Success Partner information

See Silver Spring, MD salary details

$33.7K

$86K

$145K

How much do customer success partner jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer success partner in Silver Spring, MD is $86,035.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,600.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a Customer Success Partner?

A Customer Success Partner is a professional who works closely with clients to ensure they achieve their desired outcomes while using a company's products or services. Their main goal is to build strong relationships, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. They often act as a bridge between the customer and internal teams, helping to align solutions with the client's business goals and ensuring a positive overall experience.

What are the key skills and qualifications needed to thrive as a Customer Success Partner?

To thrive as a Customer Success Partner, you need strong relationship management skills, a solid understanding of customer lifecycle management, and often a background in business or account management. Familiarity with customer relationship management (CRM) platforms like Salesforce, as well as experience with support ticketing systems and data analysis tools, is typically required. Excellent communication, problem-solving abilities, and a proactive, customer-centric mindset are standout soft skills in this role. These skills ensure customers achieve their goals, driving retention and satisfaction while fostering long-term business growth.

How does a Customer Success Partner typically collaborate with other departments to ensure customer satisfaction?

Customer Success Partners work closely with teams such as Sales, Product, and Support to address client needs and resolve potential issues. They often relay customer feedback to the Product team for improvement, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical challenges. This cross-functional collaboration helps create a seamless customer experience and drives higher retention rates. Being proactive and communicative with internal stakeholders is key to success in this role.

What is the difference between Customer Success Partner vs Customer Support Specialist?

AspectCustomer Success PartnerCustomer Support Specialist
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in account management or client relationsOften requires a high school diploma or associate degree; technical knowledge may be beneficial
Work EnvironmentProactively manages client accounts, builds relationships, and ensures customer retentionResponds to customer inquiries, resolves technical issues, and provides product support
Employer & Industry UsageUsed in SaaS, technology, and service industries focusing on customer retention and successCommon across tech, retail, and service sectors providing technical or product support

The main difference is that a Customer Success Partner focuses on proactive relationship management and ensuring long-term customer success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles are essential for customer satisfaction but serve different functions within the customer lifecycle.

What job categories do people searching Customer Success Partner jobs in Silver Spring, MD look for?

The top searched job categories for Customer Success Partner jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Success Partner jobs?

Cities near Silver Spring, MD with the most Customer Success Partner job openings:

Customer Success Partner jobs near you

Customer Success Engineer

OneArc

Mclean, VA • On-site

Full-time

Re-posted 24 days ago

Job description

Description:
As a OneArc Customer Success Engineer, you will ensure customers achieve success with OneArc technologies by providing direct subject matter expertise that aligns with their operational and training simulation goals.
Bridging the gap between customer success and engineering, you will work closely with customers to develop workflows, craft prototypes, and build new solutions utilizing OneArc and third-party tools. You will support the creation of these solutions, guiding them from initial development through to delivery and deployment. Post-deployment, you will ensure the customer successfully adopts and utilizes their solution by providing training and guidance, while actively collecting user feedback and performance metrics.
The Customer Success Engineer supports their assigned accounts collaboratively, acting as the vital link between the customer and internal teams. By gathering and verifying requirements, investigating bugs, communicating use cases, and understanding product capabilities, you will fiercely advocate for our users' needs to Program Management and Product Development.
This is a mid-level position; the successful candidate will be paired with more experienced Customer Success Engineers on moderately complex engineering tasks. The candidate should demonstrate some, if not all, of the Key Areas of Responsibility, Objectives, Skills, Education and Experience, and Additional Attributes to a proficient standard.
Key Areas of Responsibility:
  • Customer Advocacy: Understand and champion the customer's operational and training simulation use cases and objectives.
  • Delivery Execution: Collaborate with OneArc account teams and stakeholders to successfully deliver on contractual requirements, customer-driven projects, and demonstrations. This includes preparing and executing formal acceptance events.
  • Demonstrations: Perform product demonstrations and reviews, seamlessly incorporating input and approvals from Account Leads and Product Managers.
  • Integration Solutions: Partner with internal stakeholders and external customers to resolve integration challenges between OneArc's products and third-party or bespoke equipment.
  • On-Site Support: Deploy temporarily to customer facilities to provide hands-on support, including travel to remote sites both within the United States and abroad.
  • End-User Training: Train end-users on OneArc software functionality, effectively demonstrating product and industry best practices.
  • Technical Troubleshooting: Diagnose and debug technical issues, ensuring accurate tracking and documentation within Jira.
  • Requirements Management: Support the Project Manager in identifying and clarifying customer requirements, working closely with the development team to translate them into actionable backlog items.
  • Quality Assurance: Verify and validate project requirements, assisting the QA team in developing Acceptance Test Procedures (ATP) to demonstrate compliance with project specifications and customer use cases.
  • Event Representation: Support and represent OneArc at industry exhibitions and trade shows.

Objectives:
  • Technical Subject Matter Expertise: Master OneArc products to serve as a definitive technical authority for our customers.
  • Team Collaboration: Actively contribute to a dedicated account team focused on customer success. Support the Account Lead and collaborate closely with the Customer Solutions Engineer and Revenue Operations Representative to achieve both customer and business objectives.
  • Ensure Customer Success: Build and maintain strong customer relationships, both remotely and in person. Guide customers to effective problem resolutions by utilizing our technology or mobilizing internal resources.

Skills:
  • Military Domain Knowledge: Basic understanding of military ground force Tactics, Techniques, and Procedures (TTPs).
  • Technical Proficiency: "Power user" knowledge of the Windows Operating System, including basic scripting capabilities (e.g., the ability to write .bat files).
  • Simulation Experience: Hands-on experience with military simulations, Live, Virtual, or Constructive (LVC) and/or military simulation gaming.
  • Communication & Presentations: Excellent overall communication skills, complemented by demonstrated public speaking and product presentation abilities.
  • Organization & Time Management: Highly organized with a proven ability to manage time, tasks, and competing priorities effectively.

Education and Experience:
  • Education: Associate's degree or equivalent practical work experience
  • Simulation Knowledge: Demonstrated understanding of military simulations, including Live, Virtual, Constructive (LVC), or military gaming environments.
  • Game Development: Practical experience with game design or development in any capacity.
  • Issue Tracking: Hands-on experience utilizing issue-tracking software for formal bug reporting and management (e.g., Jira).
  • Clearance Requirement: Must currently possess, or be eligible to obtain and maintain, an active US Secret security clearance (or higher).

Preferred Qualifications
  • Background: Prior US Military service or Federal Civilian experience is highly preferred.

Additional Attributes:
  • Collaborative & Personable: An excellent communicator and natural team player who builds strong, positive relationships with both customers and internal colleagues.
  • Agile & Adaptable: A quick thinker who thrives in a fast-paced, dynamic environment, easily adapting to shifting priorities and on-the-spot troubleshooting.
  • Driven & Diligent: Demonstrates a strong passion for technology and customer success, coupled with a proactive and dedicated work ethic.
  • Detail & Process-Oriented: Exhibits meticulous attention to detail with a strong commitment and ability to thoroughly document workflows, technical issues, and solutions.

Travel:
  • International and domestic travel will be required for this position
  • Must currently possess a valid US Passport or be eligible to obtain one without restrictions

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