In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. WHAT YOU'LL DO * Empower & Scale ...
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. WHAT YOU'LL DO * Empower & Scale ...
The Client Success Operations Associate reporting to the Director of Product Operations, will ... Passionate about developing and implementing the ideal customer journey for a new product.
Quick apply
The Client Success Operations Associate reporting to the Director of Product Operations, will ... Passionate about developing and implementing the ideal customer journey for a new product.
Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ... Ensure that all operations comply with industry regulations, data security standards, and risk ...
Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ... Ensure that all operations comply with industry regulations, data security standards, and risk ...
Senior Manager, Customer Success
Raleigh, NC · On-site
$134K - $252K/yr
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. What You'll Do * Empower & Scale ...
Senior Manager, Customer Success
Raleigh, NC · On-site
$134K - $252K/yr
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. What You'll Do * Empower & Scale ...
Senior Manager, Customer Success
Raleigh, NC · On-site
$134K - $252K/yr
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. What You'll Do * Empower & Scale ...
Senior Manager, Customer Success
Raleigh, NC · On-site
$134K - $252K/yr
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. What You'll Do * Empower & Scale ...
... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ... all operations comply with industry regulations, data security standards, and risk management ...
... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ... all operations comply with industry regulations, data security standards, and risk management ...
The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ...
The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ...
The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... Passionate about developing and implementing the ideal customer journey for a new product.
Quick apply
The Client Success Operations Lead reporting to the Director of Product Operations, will partner ... Passionate about developing and implementing the ideal customer journey for a new product.
... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ... Operations and Head of Product with Go-to-Market (GTM) execution for Versana new product launch ...
... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ... Operations and Head of Product with Go-to-Market (GTM) execution for Versana new product launch ...
Senior Manager, Customer Success
Raleigh, NC · On-site
$134K - $252K/yr
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. WHAT YOU'LL DO * Empower & Scale ...
Senior Manager, Customer Success
Raleigh, NC · On-site
$134K - $252K/yr
In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle. WHAT YOU'LL DO * Empower & Scale ...
The best person for this role has strong customer success and sales engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI. What this ...
The best person for this role has strong customer success and sales engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI. What this ...
Customer Success Manager
Apex, NC · On-site
The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They will work with the operations team to forecast vehicle & solution deployment, develop ...
Customer Success Manager
Apex, NC · On-site
The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They will work with the operations team to forecast vehicle & solution deployment, develop ...
Customer Success Manager
Apex, NC · On-site
$90K - $130K/yr
The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They will work with the operations team to forecast vehicle & solution deployment, develop ...
Quick apply
Customer Success Manager
Apex, NC · On-site
$90K - $130K/yr
The Customer Success Manager will apply knowledge, experience, interpersonal skills and ... They will work with the operations team to forecast vehicle & solution deployment, develop ...
Customer Success Manager
Raleigh, NC · On-site
Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...
New
Customer Success Manager
Raleigh, NC · On-site
Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...
New
Customer Success Specialist
Cary, NC · On-site
From developing technology that supports critical operations, to track and trace applications, to ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...
Customer Success Specialist
Cary, NC · On-site
From developing technology that supports critical operations, to track and trace applications, to ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...
Customer Success Specialist
Cary, NC · On-site
From developing technology that supports critical operations, to track and trace applications, to ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...
Customer Success Specialist
Cary, NC · On-site
From developing technology that supports critical operations, to track and trace applications, to ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...
New
Quick apply
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...
New
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...
New
Customer Success Manager
Raleigh, NC · On-site
The role of the Customer Success Manager (CSM) is to drive high customer experience and ... Operational Performance & Insights * Maintain and optimize system performance to meet or surpass ...
New
Customer Success Specialist
Durham, NC · On-site
Customer Success Specialist The Opportunity: ACA is currently looking for a Customer Success ... operations. ACA is an equal opportunity employer that values diversity. We conduct our business ...
Customer Success Specialist
Durham, NC · On-site
Customer Success Specialist The Opportunity: ACA is currently looking for a Customer Success ... operations. ACA is an equal opportunity employer that values diversity. We conduct our business ...
Customer Success Manager
Raleigh, NC · On-site
$93K - $171K/yr
Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an ... operations are in early stages of development * Willingness and ability to travel to customer ...
Customer Success Manager
Raleigh, NC · On-site
$93K - $171K/yr
Senior Customer Success Manager New York, New York; Raleigh, North Carolina We're in an ... operations are in early stages of development * Willingness and ability to travel to customer ...
Customer Success Operations information
See Raleigh, NC salary details
$31.6K - $41.1K
4% of jobs
$41.1K - $50.6K
10% of jobs
$57.2K is the 25th percentile. Wages below this are outliers.
$50.6K - $60.1K
16% of jobs
$60.1K - $69.6K
15% of jobs
The median wage is $73.2K / yr.
$69.6K - $79.1K
14% of jobs
$79.1K - $88.6K
14% of jobs
$91.2K is the 75th percentile. Wages above this are outliers.
$88.6K - $98.1K
10% of jobs
$98.1K - $107.6K
10% of jobs
$107.6K - $117.1K
4% of jobs
$117.1K - $126.6K
2% of jobs
$126.6K - $136.1K
2% of jobs
$31.6K
$80.7K
$136.1K
How much do customer success operations jobs pay per year?
As of Aug 11, 2026, the average yearly pay for customer success operations in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.
How does a customer success operations professional typically collaborate with customer success managers and other teams?
Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.
What is the difference between Customer Success Operations vs Customer Support Specialist?
| Aspect | Customer Success Operations | Customer Support Specialist |
|---|---|---|
| Primary Focus | Optimizing customer success processes, data analysis, and strategy | Handling customer inquiries, troubleshooting, and issue resolution |
| Required Skills | Data analysis, process improvement, CRM tools | Communication, problem-solving, technical troubleshooting |
| Work Environment | Cross-functional teams, strategic planning | Customer service centers, support tickets |
| Common Industry Usage | Tech, SaaS, subscription services | Tech, retail, service industries |
Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.
What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?
To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.
What is customer success operations?
Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.
What are popular job titles related to Customer Success Operations jobs in Raleigh, NC? For Customer Success Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations jobs in Raleigh, NC look for? The top searched job categories for Customer Success Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Success Operations jobs? Cities near Raleigh, NC with the most Customer Success Operations job openings:
Full-time
PTO
Posted 18 days ago
Job description
THE ROLE
As a Senior Manager, Customer Success, you will lead a high-performing team of Commercial CSMs across the Americas, driving value realization and retention across Everpure's industry-leading Evergreen subscription portfolio. You will act as the strategic link between mid-market customers and executive stakeholders across Sales, Product Management, Engineering, and Support to maintain our market-leading Net Promoter Score. In this role, you will shape and scale customer success operations by integrating AI-driven automation and data-centric initiatives into our core customer lifecycle.
WHAT YOU'LL DO
- Empower & Scale a High-Performing Team: Lead, mentor, and coach a regional team of 10+ Commercial Customer Success Managers, fostering continuous career development while ensuring accountability to strategic business goals.
- Drive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts, collaborating closely with Renewals and Sales leadership to proactively identify expansion opportunities and mitigate retention risks.
- Lead Cross-Functional Alignment: Serve as a strategic escalation point and customer advocate across Engineering, Product, Support, and Executive Leadership to resolve complex operational challenges and optimize customer experiences.
- Champion Operational Innovation: Own and execute strategic internal initiatives, driving the adoption of AI-driven lifecycle automation, health-score governance, and customer readiness for Fusion and Enterprise Data Cloud environments.
WHAT YOU BRING
- Experience: Minimum 2-4 years of people management experience, managing teams with more than 4 ICs and 7+ years of experience in a customer facing/account management role.
- People Leadership Expertise: Proven track record of leading, coaching, and scaling customer-facing teams in an enterprise IT infrastructure or SaaS environment without needing to manage an individual book of business.
- Strategic Ecosystem & Risk Management: Strong proficiency in navigating complex cross-functional landscapes, partnering with Sales and Renewals leaders, and executing proactive health-score governance and executive escalation management.
- Technical & Domain Acumen: Deep understanding of data management, enterprise data center environments, and post-sales subscription lifecycle delivery across as-a-Service model offerings.
- Lifecycle Tooling & Automation Knowledge: Experience leveraging CS platforms (such as Gainsight and Salesforce) and driving AI-powered automation to optimize engagement models and operational efficiency.
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