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Customer Success Operations Jobs in Florida (NOW HIRING)

DocuPhase

Customer Success Manager

Saint Petersburg, FL · On-site

... operational data)to surface actionable insights,identifysuccess stories worth celebrating, and ... Regularly review customer success plans with stakeholders to adjust strategies as needed. * Co-lead ...

SubBase

Customer Success Director

Fort Lauderdale, FL · On-site

Build and execute account success plans aligned to each customer's operational and business goals. * Travel on-site (25-35%) to run business reviews, training sessions, and executive relationship ...

DHL eCommerce

Customer Success Specialist

Orlando, FL · Remote

The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end ... Independently evaluate operational, customer, and service risks and determine appropriate ...

New

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

Description The Customer Success Manager (CSM) is responsible for ensuring customers achieve ... Above all, this role ensures safe operations and regulatory compliance while delivering the up most ...

Epiq

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Partner closely with Sales, Product, and Operations teams * Provide customer feedback that helps ...

Humata Health

Customer Success Manager

Winter Park, FL · On-site

Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Operational Excellence: * Balance high-level strategic planning and manage day-to-day tactical ...

Q6 Cyber

Customer Success Specialist

Miami, FL · On-site

Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... operations. Value Optimization: Proactively engage with clients to understand their unique business ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals. * Track ...

Amadeus

Customer Success Manager

Maitland, FL

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s ... operations teams. * Excellent analytical, problem-solving, and troubleshooting skills - able to ...

KnowBe4

Customer Success Intern

Clearwater, FL · Hybrid

... operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization.

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in Florida

Customer Success Operations information

See Florida salary details

$24.3K

$62.1K

$104.6K

How much do customer success operations jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success operations in Florida is $62,073.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $74,000.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What are the most commonly searched types of Customer Success Operations jobs in Florida?

The most popular types of Customer Success Operations jobs in Florida are:

What are popular job titles related to Customer Success Operations jobs in Florida?

For Customer Success Operations jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations jobs in Florida look for?

The top searched job categories for Customer Success Operations jobs in Florida are:

What cities in Florida are hiring for Customer Success Operations jobs?

Cities in Florida with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in Florida as of July 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $62,073 per year, or $29.8 per hour.

Customer Success Manager

DocuPhase

Saint Petersburg, FL • On-site

Other

Re-posted 2 days ago

Job description

About the Role
We are seeking an accomplished Customer Success Manager with 3+ years of experience driving measurable business value for customers in B2B SaaS, preferably within the Office of Finance, Accounts Payable (AP) Automation, ERP, or adjacent financial software domains. The ideal candidate will demonstrate strong relationship-building capabilities, a value-realization mindset, and proven expertise in partnering with multiple stakeholders across cross-functional internal teams and client organizations. This role requires a proactive and adaptable professional who thrives in dynamic environments and brings a balanced perspective from experience in both high-growth technology companies and more structured, enterprise-level organizations.
You will be responsible for owning the post-sale customer journey, from pre-implementation through renewal, fostering strong relationships, ensuring customers realize the full value of onPhase solutions, and identifying opportunities for continued growth. Strong communication, customer advocacy, and cross-functional coordination with Sales, Account Management, Implementation, Services, and Product are key to success in this role.
Key Responsibilities
  • Own the post-sale customer relationship, guiding customers through pre-implementation activities and supporting them through go-live and early adoption to ensure a smooth transition into ongoing success.
  • Lead investigative conversations with customer stakeholders to uncover goals, challenges, and growth opportunities, and execute customer success plans that deliver measurable business outcomes.
  • Proactivelymonitorcustomer health(utilizationtrends, CSAT/NPS, qualitative feedback, and operational data)to surface actionable insights,identifysuccess stories worth celebrating, and recommend configuration or process optimizations that increase the value of automation.
  • Quantify and communicate the business value customers realize fromonPhase, andcultivate referenceable customers.
  • Proactively surface risks early andleadthe creation of "GettoGreen" plans with clear actions, owners, and success metrics.
  • Partner with cross-functional teams (Support, Services, Product, Sales, and State/Partner teams) to accelerate issue resolution and protect customer outcomes.
  • Maintainaccuratehealth and risk forecasts that inform renewal readiness, and partner with Account Management to support the renewal process and protect long-term customer relationships.
  • Regularly review customer success plans with stakeholders to adjust strategies as needed.
  • Co-lead Impact Reviews with Account Managers to communicate business outcomes, product value, and forward-looking initiatives.
  • Identifyexpansion opportunities through investigative discovery and usageinsights, andsurface them to the Sales team.
  • Provide insight and advocacy to Account Managersto build value-based cases for expansion.
  • Act as the voice of the customer within the companybysurfacing feedback, insights, and patterns to internal teams to drive product improvements and inform strategic decisions.
Qualifications
Required
  • 3+ years proven experience in customer success, account management, or a similar customer-facing role in B2B SaaS.
  • Demonstrated experience driving measurable business value and outcomes for customers, with the ability to translate product capabilities into business impact.
  • Experience supporting Office of Finance customers (AP, AR, ERP, or financial software).
  • Proventrack recordof partnering across cross-functional teams (Sales, Implementation, Services, Product, Support) to drive customer outcomes.
  • Experience interpreting customer health signals(usage data, CSAT/NPS, and qualitative feedback)toidentifyrisk and opportunity.
  • Strong communicationand interpersonal skills, with the ability to build rapport and trust with customers, including senior stakeholders.
  • Excellent problem-solving and conflict resolution abilities.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with CRM software and other relevant tools.
Preferred / Nice to Have
  • Bachelor's degree in business ora relatedfield.
  • Background working in both high-growth technology companies and more structured, enterprise-level organizations.
What You'll Bring
  • A passion for delivering exceptional customer experiences and driving customer success.
  • Willingness to adapt to changing priorities and embrace new challenges.
  • A consultative, customer-centric mindset focused on long-term outcomes over short-term wins.
  • The ability to navigate ambiguity with structured thinking, clear prioritization, and outcome-driven decision-making.

Location & Travel
This role requires up to 15% travel for on-site customer visits and in-person collaboration meetings at our corporate office in the St. Petersburg, FL.

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