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Customer Success Operations Jobs in New Port Richey, FL

Windward

Customer Success Manager

Tampa, FL · On-site

Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact -- ensuring Windward's technology delivers consistent value and supports the customer ...

Epiq

Customer Success Manager

Tampa, FL · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Partner closely with Sales, Product, and Operations teams * Provide customer feedback that helps ...

KnowBe4

Customer Success Intern

Clearwater, FL · Hybrid

... operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization.

KnowBe4

Customer Success Intern

Clearwater, FL · On-site

... operations, and sales strategies. The Customer Success (CSM) internship program will give aspiring professionals exposure to real strategies and techniques applied in a working CSM sales organization.

Huzzle

Customer Success Manager

Tampa, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater Beach, FL · On-site

Client Success Manager At Huzzle, we connect exceptional talent with top opportunities at leading ... This is an operations-driven position, not a coaching role. You will act as the bridge between ...

Huzzle

Customer Success Manager

Tampa, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

Huzzle

Customer Success Manager

Clearwater, FL · On-site

This is an operations-driven position , not a coaching role. You will act as the bridge between ... Maintain accurate CRM and project management systems * Identify and resolve bottlenecks proactively ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

NinjaOne Customer Success Manager As a NinjaOne Customer Success Manager, you are an outgoing, self ... The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Customer Success Manager you will be the expert in best practices and product adoption ... The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... operational efficiency. Your deep understanding of theunique challenges in the public sector ... customer success, with a proventrack recordof managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... operational efficiency. Your deep understanding of the unique challenges in the public sector ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... operational efficiency. Your deep understanding of the unique challenges in the public sector ... customer success, with a proven track record of managing complex sales cycles within government and ...

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Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in New Port Richey, FL

Customer Success Operations information

See New Port Richey, FL salary details

$28.9K

$74K

$124.7K

How much do customer success operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success operations in New Port Richey, FL is $73,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $88,200.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What job categories do people searching Customer Success Operations jobs in New Port Richey, FL look for?

The top searched job categories for Customer Success Operations jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Customer Success Operations jobs?

Cities near New Port Richey, FL with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in New Port Richey, FL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,984 per year, or $35.6 per hour.

Customer Success Manager

Windward

Tampa, FL • On-site

Other

Re-posted 27 days ago

Job description

Customer Success Manager (CSM)

We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team.

In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary point of contact.

Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact — ensuring Windward's technology delivers consistent value and supports the customer's mission objectives.

You will collaborate closely with cross-functional teams, including Support, Professional Services, Delivery, Product & R&D, Sales & Marketing groups, to deliver an exceptional customer experience and foster long-term partnerships.

Key Responsibilities

  • Serve as the primary point of contact for assigned U.S. Federal and Government customers, managing all aspects of the relationship — from onboarding to renewals and growth.
  • Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases.
  • Proactively monitor customer health, sentiment, and usage metrics, identifying risks and working cross-functionally to ensure service quality meets or exceeds SLA expectations.
  • Act as the voice of the customer internally — providing actionable feedback to influence product improvements, features, and roadmap priorities.
  • Partner with the Sales team to identify and team up on upsell and cross-sell opportunities, supporting expansion across agencies and departments.
  • Support new feature rollouts, deliver product demos, and ensure seamless communication of value across technical and executive stakeholders.
  • Maintain a deep understanding of the U.S. Federal acquisition, procurement, and compliance processes, and align customer success strategies accordingly.

Requirements

  • TS Clearance - Must.
  • 3+ years of experience in Customer Success or Account Management — preferably in a SaaS company.
  • Proven experience working with U.S. Federal or Government customer.
  • Familiarity with the Maritime Domain and/or Intelligence Operations (OSINT, VISINT, SIGINT) — an advantage.
  • Strong communication and relationship-building skills, with the ability to engage both technical users and senior executives.
  • Demonstrated strong and deep knowledge Platform and domain skills with the ability to handle multiple high-priority initiatives in a fast-paced environment.
  • Experience using Customer Success tools (CS platforms, Salesforce, helpdesk, or training systems).
  • Self-starter with analytical, problem-solving, and strategic thinking abilities.
  • Comfortable leading customer training sessions, workshops, and executive briefings.
  • Willingness to travel up to 40% across North America and also Internationally for customer meetings, workshops, and on-site engagements.

Apply