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Customer Success Operations Jobs in New Port Richey, FL

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site

... operational efficiency. Your deep understanding of the unique challenges in the public sector ... customer success, with a proven track record of managing complex sales cycles within government and ...

vivenu

Enterprise Customer Success Manager

Tampa, FL · On-site

Enterprise Customer Success Manager Redefine the future of live entertainment tech Welcome to ... operational efficiency. Deliver tailored training sessions and product roadmap briefings that ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

... operational efficiency. Your deep understanding of the unique challenges in the public sector ... customer success, with a proven track record of managing complex sales cycles within government and ...

NinjaOne

Customer Success Manager, LATAM

Tampa, FL · Hybrid

TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup ... NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Jobs in New Port Richey, FL

Customer Success Operations information

See New Port Richey, FL salary details

$28.9K

$74K

$124.7K

How much do customer success operations jobs pay per year?

As of Aug 18, 2026, the average yearly pay for customer success operations in New Port Richey, FL is $73,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $88,200.00 per year, depending on experience, location, and employer.

What is customer success operations?

Customer Success Operations, often abbreviated as CS Ops, is a specialized role that supports customer success teams by optimizing processes, managing data, implementing technology, and developing strategies to improve customer outcomes. CS Ops professionals ensure that customer success managers have the tools, insights, and workflows needed to engage customers effectively and drive retention and growth. They often work on analytics, process design, and cross-functional projects to streamline the customer journey. By enabling efficiency and scalability, Customer Success Operations helps organizations deliver consistent and high-quality customer experiences.

How does a customer success operations professional typically collaborate with customer success managers and other teams?

Customer Success Operations professionals play a key role in supporting Customer Success Managers (CSMs) by optimizing processes, managing data, and ensuring the right tools are in place. They regularly collaborate with CSMs to analyze customer health metrics, identify areas for improvement, and streamline workflows. Additionally, they work closely with Sales, Product, and IT teams to align on customer feedback, enhance onboarding processes, and implement technology solutions that improve the customer experience. This cross-functional collaboration helps drive customer retention and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations professional, and why are they important?

To thrive as a Customer Success Operations professional, you need strong analytical skills, business acumen, and experience with customer success processes, often supported by a degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce, data analysis tools, and success platforms such as Gainsight is typically required. Outstanding communication, problem-solving abilities, and cross-functional collaboration skills help individuals excel in this role. These competencies are crucial for streamlining customer journeys, driving retention, and enabling customer success teams to deliver exceptional service.

What is the difference between Customer Success Operations vs Customer Support Specialist?

AspectCustomer Success OperationsCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and strategyHandling customer inquiries, troubleshooting, and issue resolution
Required SkillsData analysis, process improvement, CRM toolsCommunication, problem-solving, technical troubleshooting
Work EnvironmentCross-functional teams, strategic planningCustomer service centers, support tickets
Common Industry UsageTech, SaaS, subscription servicesTech, retail, service industries

Customer Success Operations focuses on improving customer retention and success strategies through data and process optimization, while Customer Support Specialists handle direct customer issues and technical support. Both roles are essential but serve different functions within customer experience management.

What job categories do people searching Customer Success Operations jobs in New Port Richey, FL look for?

The top searched job categories for Customer Success Operations jobs in New Port Richey, FL are:

What cities near New Port Richey, FL are hiring for Customer Success Operations jobs?

Cities near New Port Richey, FL with the most Customer Success Operations job openings:

Customer Success Operations jobs near you
Infographic showing various Customer Success Operations job openings in New Port Richey, FL as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $73,984 per year, or $35.6 per hour.

Customer Success Manager, SLED

NinjaOne

Tampa, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Description
About the Role
As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in driving long-term value and growth within state, local government, and education (SLED) accounts. You'll serve as the primary point of contact for key public sector clients, ensuring they fully realize the benefits of NinjaOne's IT management solutions while helping them modernize their IT infrastructure, enhance cybersecurity, and improve operational efficiency.
Your deep understanding of the unique challenges in the public sector, including budget cycles, procurement processes, and compliance requirements, will enable you to act as a strategic advisor. You'll identify cross-sell and up-sell opportunities, drive product adoption, and support agencies and institutions in maximizing their technology investments.
This role requires a strong background in SLED account management, public sector IT solutions selling, and customer success, with a proven track record of managing complex sales cycles within government and education organizations.
Location: Hybrid in-office (Tampa, FL or Austin, TX) - 4 days per week (Mon, Tues, Thurs, & Fri)
What You'll Be Doing
  • SLED Account Growth & Retention: Manage a portfolio of state, local government, and education clients, identifying opportunities to expand partnerships and support their evolving IT needs.
  • Public Sector Advisory: Act as a trusted advisor to government IT leaders, school districts, and higher education institutions, helping them navigate budget constraints, procurement processes, and regulatory compliance.
  • Cross-Sell & Up-Sell Strategy: Identify opportunities to expand NinjaOne's presence within public sector organizations by aligning our RMM, endpoint management, cybersecurity, and automation solutions with their strategic IT initiatives.
  • Consultative Selling: Understand the specific challenges of SLED IT environments, including legacy system modernization, cybersecurity mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.
  • Relationship Management: Build strong, long-term partnerships with public sector IT teams and procurement officials, ensuring they stay engaged and informed on best practices, new features, and funding strategies.
  • Government Procurement & Contracts: Work closely with NinjaOne's legal and finance teams to navigate RFPs, cooperative purchasing agreements, and public sector buying contracts.
  • Forecasting & Reporting: Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement, ensuring alignment with public sector sales cycles and budget planning periods.
  • Market Intelligence: Stay up to date on SLED technology trends, government initiatives, and education IT funding sources to position NinjaOne as a strategic technology partner.

About You
  • Public Sector Experience: You have a proven track record of selling IT solutions to state & local governments or education institutions, with a strong understanding of government procurement processes, budget cycles, and compliance regulations.
  • Proven Sales & Growth Track Record: You have successfully expanded accounts in SLED markets, identified upsell/cross-sell opportunities, and helped organizations modernize their IT operations.
  • Consultative Approach: You excel at understanding government and education IT needs and aligning technology solutions to drive efficiency, security, and compliance.
  • Exceptional Communication & Relationship Management: You can engage effectively with public sector IT leaders, procurement officials, and education administrators, translating complex IT challenges into business value discussions.
  • Problem-Solver: You proactively address funding challenges, security concerns, and modernization roadblocks, helping agencies and institutions stay on track with their IT transformation goals.
  • IT Industry Knowledge: Familiarity with public sector IT frameworks, cybersecurity mandates (NIST, CJIS, FERPA), and funding sources (E-Rate, CARES, ARPA, state/local grants) is a strong plus.
  • Bachelor's Degree (Preferred): Or equivalent experience in IT, Public Administration, Business, or a related field.
  • Proficiency in Salesforce & CRM Best Practices.
  • If you're passionate about helping state, local, and education organizations modernize their IT infrastructure and enhance service delivery, we'd love to hear from you!

About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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