ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Reno, NV

Thrive Market

Outbound Operations Manager

Reno, NV · On-site

Our Thrivers are the backbone of our success and that success has created an exciting employment ... for fulfilling customer orders, implement and maintain effective inventory control measures to ...

Stord

Operations Manager ICQA

Reno, NV · On-site

... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ... Responsible for ensuring operational success during new client launches * Responsible for the ...

Stord, Inc.

Operations Manager ICQA

Reno, NV · On-site

... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ... Responsible for ensuring operational success during new client launches * Responsible for the ...

Waste Management

District Operations Manager

Reno, NV

$88K - $98K/yr

Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve ... achieve success with integrity. The company, through its subsidiaries, provides collection ...

New

Walgreens

Pharmacy Operations Manager

Reno, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Reno, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Sparks, NV · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

STACI AMERICAS

Client Success Representative

Reno, NV · On-site

$24 - $26/hr

Manage the customers' order process and ensure orders are entered, filled, and shipped accurately ... Work with the Facility Manager and operations staff throughout the order process to identify any ...

Clark Associates

Outbound Operations Manager

Dayton, NV · On-site

Job Summary The Outbound Operations Manager oversees all outbound operations across all shifts ... Customer service oriented attitude with a demonstrated desire to exceed expectations. * Ability to ...

WebstaurantStore

Outbound Operations Manager

Dayton, NV

$100K - $110K/yr

Job Summary The Outbound Operations Manager oversees all outbound operations across all shifts ... Customer service oriented attitude with a demonstrated desire to exceed expectations. * Ability to ...

Hamilton Company

HR Operations Manager

Reno, NV

$120K - $150K/yr

For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials ... Success in this role requires a commitment to delivering work that is consistently timely, accurate ...

next page

Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Reno, NV

Customer Success Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer success operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer success operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Reno, NV? For Customer Success Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Reno, NV look for? The top searched job categories for Customer Success Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Success Operations Manager jobs? Cities near Reno, NV with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Outbound Operations Manager

Outbound Operations Manager

Thrive Market

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Thrive Market rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 22 rated food delivery companies

Job description

ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.
Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Sparks, NV. Come experience all that we offer and Thrive along with us!
The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.
SCHEDULE
Must be flexible to adjust your schedule around our mission of making healthy, sustainable living easy and affordable for everyone. This includes possible weekends and other schedules to meet our Member's First focus for established time periods
RESPONSIBILITIES
  • Leads and develops a team of front-line supervisors and approximately 150+ hourly Thrivers by embodying Thrive Market values
  • Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
  • Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
  • Maintain performance standards and consistent processes to guarantee reliable services
  • Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
  • Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
  • Provide coaching and development opportunities to supervisors and employees to enhance performance
  • Oversee productivity hours and manage payroll functions to ensure efficient operations
  • Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
  • Analyze performance reports to identify areas for improvement and provide coaching to supervisors
  • Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation
  • Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers
  • Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork
  • Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and working towards end results
  • Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member
  • Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives
  • Inventory Management - Monitor and manage inventory levels to ensure adequate stock for fulfilling customer orders, implement and maintain effective inventory control measures to minimize errors and discrepancies, collaborate with the procurement team to optimize stock levels and manage inventory turnover
  • Order Processing - Develop and implement streamlined order processing procedures, oversee order fulfillment, address any issues or bottlenecks in the order fulfillment process and implement solutions
  • Logistics and Shipping - Coordinate with carriers and logistics partners to optimize shipping processes, monitor tracking systems and the movement of goods to ensure on-time deliveries
  • Quality Control - Oversee and enforce quality control measures to ensure accurate and error-free order fulfillment, collaborate with quality assurance teams to address and resolve any product quality issues
  • Drives the development of supervisors and Thrivers
  • Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers
  • Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values
  • Consistently coaches and develops supervisors to enhance member experience and fulfillment operations
  • Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process

QUALIFICATIONS
  • Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
  • High School diploma or equivalent
  • Excellent written and verbal communication that is clear, concise, and polished
  • Highest levels of integrity and ethics
  • Dedicated to quality and high standards; Supportive of values
  • Must be proficient in using G-Suite applications
  • Ability to work in a warehouse environment and understand Warehouse Management Systems (Highjump)
  • Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
  • Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
  • Proven ability to quickly adapt and drive the right results using data

BELONG TO A BETTER COMPANY
  • Comprehensive health benefits (medical, dental, vision, life, and disability)
  • Competitive pay + equity
  • 401k match
  • Multiple work schedules available
  • Opportunities for advancement. We have programs that will start you on a path and train you along the way
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • Free Thrive Market membership and discount on private-label products
  • Casual atmosphere and great people to work with

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We're proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you're thinking about joining our team, we expect that you would agree!
Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.
If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we'll be happy to assist you.
Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at.
© Thrive Market 2026 All rights reserved.
JOB INFORMATION
  • Compensation Description - The starting salary range for this position is between $85K - $100K
  • Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production or other legitimate, business-related factors.
  • Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, Relocation Assistance, and more!

Apply