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Customer Success Manager Edtech Jobs in Reno, NV

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Figure Lending

Customer Success Associate

Reno, NV · On-site

$71K/yr

About the Role As a Customer Success Associate, you will be the voice of Figure for customers ... manages applicant data. California Residents, please review our California Employee and General ...

Socure

Senior Product Marketing Manager

Carson City, NV · On-site

$118K - $155K/yr

... Manager who will serve as the dedicated PMM for one or more of Socure's commercial segments ... In this role, you will partner closely with Sales, Solutions Consulting, Customer Success, and the ...

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Customer Success Manager Edtech information

See Reno, NV salary details

$32.4K

$82.8K

$139.6K

How much do customer success manager edtech jobs pay per year?

As of Jul 24, 2026, the average yearly pay for customer success manager edtech in Reno, NV is $82,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,300.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Customer Success Manager in the Edtech industry?

A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.

What is a Customer Success Manager Edtech job?

A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.

What are the key skills and qualifications needed to thrive in the Customer Success Manager Edtech position, and why are they important?

To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.

What are popular job titles related to Customer Success Manager Edtech jobs in Reno, NV? For Customer Success Manager Edtech jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Reno, NV look for? The top searched job categories for Customer Success Manager Edtech jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Success Manager Edtech jobs? Cities near Reno, NV with the most Customer Success Manager Edtech job openings:
Customer Success Manager Edtech jobs near you

Customer Success Manager II

Clear Capital | CubiCasa

Reno, NV • Remote

$65K - $92K/yr

Full-time

Posted 8 days ago

Job description

The Customer Success Manager II is the owner of Core Account Customer Success and Sentiment. You will own servicing accounts to retain revenue and support good performance for future growth potential. You are responsible for reviewing customer issues and building confidence with the customer where possible on education issues or disseminating the vision of customer success and opportunity across internal stakeholders and ensuring accountability to that success. You will analyze accounts that have customized, high-touch processes and work to streamline to standardized process. Where a customized process is necessary, you’ll look to identify efficiencies across operations, quality and support teams while improving the customer experience and financial health of the account. You will assist the Customer Success Managers as needed for out of office coverage and project related support. You will take on special projects related to customer success as needed.
What You Will Work On
  • Customer Success Advocate and Performance Management:
  • Proactively manage understanding your customer’s organization, value received from our services, their key players, expectations, hot buttons, workflow and technology for your top 20 accounts.
  • Develop deep knowledge of Clear Capital’s product, process and performance so you can add value in discussions with customers 
  • Drill down to root cause on customer issues and partner with internal teams to find the  right path to resolution
  • Work in gray areas with good judgement calls on when to escalate (raise the flag internally) or de-escalate potential customer issues (lower the flag direct with the customer)
  • Navigate high level investigations of data or files to drive escalation or de-escalation
  • Identify growth opportunities and partner with sales to realize the opportunity
  • Project manage and validate success for any necessary account alignment internally
  • Revenue and Margin Management - Find opportunities to streamline process to make high-touch, low volume accounts more efficient
 
For your top 20 accounts: 
  • Retain and identify revenue growth potential by understanding drivers and proactively managing
  • Monitor monthly revenue and engage customers to thank them for increases or inquire about declines to identify requirements to win it back
  • Monitor and manage healthy customer gross margins through review, education and outreach on internal practices as well as contract and pricing negotiation
 
Who We are Looking For
  • Demonstrated ability to perform duties outlined above
  • Strong organization, follow through and follow up
  • Self driven time management
  • Ability to work independently and set or reset priorities 
  • Strong communication skills across listening, speaking and writing
  • Ability to pull down and analyze data at a high level for turn time and quality trends
  • Find process improvements and efficiencies
  • Willingness to travel as needed to build relationships
  • Strong project management skills and organization
  • Enthusiastic, clear and effective communication style
  • Cross organizational strategic partnership development
  • Creatively clear roadblocks
  • Ability to fiercely prioritize
  • Effective relationship building with internal partners and customers
 
What You Can Expect
  • Compensation: The base salary for this position ranges from $65,500 to $92,000 annually, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. 
  • Inclusive benefits package offering: 
  • Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services,  paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
  • Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
  • Career and skill development resources to help advance your career and personal growth.
  • A mission-driven environment where your work makes a measurable impact on the real estate industry.
 
What We Value
  • Wherever it Leads, Whatever it Takes® -  No matter how remote, complex, or unexpected. Our commitment never wavers.
  • Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
  • Lift others up - We lead with empathy and strive to improve the lives of those around us.
  • Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
  • Raise the bar -  We don’t settle for industry standards, we redefine them.
 

About Us

Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.


Clear Capital is an equal-opportunity employer.

To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.