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Customer Success Operations Manager Jobs in Reno, NV

PDS Health

Operations Manager

Carson City, NV · On-site

$29.25/hr

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

PDS Health

Operations Manager

Carson City, NV · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

AtWork Personnel Services

Be Seen First

Operations Manager

Reno, NV · On-site

$120K/yr

Operations Manager (Direct Hire) Reno, NV | Full-Time Are you a driven operations leader who ... Lead quality initiatives and help resolve customer concerns * Maintain ISO compliance and support ...

Ametek

Operations Manager

Carson City, NV

Execute production schedules and align capacity, labor, and resources to meet customer demand and ... Operations Manager, Production Manager, or equivalent) * Demonstrated ability to lead cross ...

Ametek

Operations Manager

Carson City, NV · On-site

Optimize service and repair operations to meet turnaround targets and improve customer ... Experience managing production planning, scheduling, and capacity in a multi-product or mixed ...

BrightView Landscapes

Operations Manager

Reno, NV

$60K - $70K/yr

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Michaels Stores

Operations Manager

Reno, NV · On-site

$14 - $19.30/hr

Store - RENO, NV Lead the operational processes to deliver sales and profits while protecting our ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

Marriott

Operations Manager

Reno, NV · On-site

Responds timely to customer service department request. Ensures all team members meet or exceed all ... Assisting in Managing Profitability Assists in performing required annual Quality audit with GM ...

Henry Schein

Operations Manager

Sparks, NV

$103K - $155K/yr

Maintains awareness and understanding of how assigned departments impacts customers, both internal ... Strong management and leadership skills and ability to attract, retain, motivate, develop and ...

Thrive Market

Outbound Operations Manager

Reno, NV

Our Thrivers are the backbone of our success and that success has created an exciting employment ... for fulfilling customer orders, implement and maintain effective inventory control measures to ...

Henry Schein, Inc.

Operations Manager

Sparks, NV · On-site

$103K - $155K/yr

Maintains awareness and understanding of how assigned departments impacts customers, both internal ... Strong management and leadership skills and ability to attract, retain, motivate, develop and ...

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Customer Success Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer success operations manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for customer success operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Reno, NV? For Customer Success Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Reno, NV look for? The top searched job categories for Customer Success Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Success Operations Manager jobs? Cities near Reno, NV with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you

Operations Manager

PDS Health

Carson City, NV • On-site

$29.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Now is the time to join Dentists of Carson City. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
  • Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
  • Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
  • Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
  • Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
  • Driving year over year revenue and profit growth
  • Management of expenses to achieve monthly goals and budget
  • Show proficiency and adherence to cash management and accounting protocols
  • How to be the catalyst in team development of the Perfect Patient Experience
  • How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
  • Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
  • Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
  • Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
  • Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
  • Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
  • By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
  • Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
  • Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes

Qualifications
  • High school diploma or equivalent
  • Five or more years of related work experience in operational management
  • Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
  • Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
  • In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
  • Travel may be planned or unplanned and is subject to change without notice

Preferred
  • Associate degree, Bachelor's degree
  • Five or more years of experience leading a team, mentoring and coaching subordinates

Knowledge/Skills/Abilities
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
  • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
  • Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
  • Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
  • Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
  • Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
  • Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
  • Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
  • Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
  • Ability to interpret and apply policies and procedures
  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
  • Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
  • Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
  • Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
  • Demonstrates a strong ability to identify, analyze, and solve problems
  • Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
  • Ability to create presentations and use outstanding presentation skills

Work Environment
  • The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
  • This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
  • The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients
  • While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear
  • The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
  • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment

Benefits
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information
$29.25-$39.25 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

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