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Customer Success Operations Manager Jobs in Reno, NV

CVS Health

Operations Manager

Reno, NV · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PDS Health

Operations Manager

Carson City, NV · On-site

Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences * Other duties and responsibilities as ...

Veritiv Corporation

Operations Manager

Sparks, NV · On-site

$101K/yr

Our Operations Manager will be responsible for planning, directing, and monitoring the operation of ... the success of its customers. For more information, visit www.veritiv.com and connect with the ...

Stord, Inc.

Operations Manager

Reno, NV · On-site

... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ... Responsible for ensuring operational success during new client launches * Responsible for the ...

Stord

Operations Manager

Reno, NV

... customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel ... Responsible for ensuring operational success during new client launches * Responsible for the ...

Veritiv Corporation

Operations Manager

Sparks, NV · On-site

$101K/yr

Our Operations Manager will be responsible for planning, directing, and monitoring the operation of ... the success of its customers. For more information, visit www.veritiv.comand connect with the ...

Ametek

Operations Manager

Carson City, NV

Execute production schedules and align capacity, labor, and resources to meet customer demand and ... Operations Manager, Production Manager, or equivalent) * Demonstrated ability to lead cross ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

Keystone CPAs LLC

Client Success Manager

Reno, NV · On-site

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

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KEYSTONE CPAS LLC

Client Success Manager

Reno, NV

Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the ... Serve as the first point of contact for inbound leads from HubSpot CRM * Respond to inquiries ...

Ametek

Operations Manager

Carson City, NV · On-site

Optimize service and repair operations to meet turnaround targets and improve customer ... Experience managing production planning, scheduling, and capacity in a multi-product or mixed ...

Penhall

Operations Manager

Reno, NV · On-site

The Operations Manager works closely with dispatch teams to ensure that employees and equipment are ... Serve as the operational point of contact for customers, addressing any scheduling or on-site ...

BrightView Landscapes

Operations Manager

Reno, NV · On-site

$60K - $70K/yr

The Operations Manager is responsible for overseeing the day-to-day branch operations, ensuring ... Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ...

Chewy

Operations Manager

Reno, NV · On-site

$39.90 - $63.70/hr

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be ... Customer service obsession, with desire to go above and beyond to satisfy customer needs

Chewy

Operations Manager

Reno, NV · On-site

$39.90 - $63.70/hr

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be ... Customer service obsession, with desire to go above and beyond to satisfy customer needs

Michaels Stores, Inc.

Operations Manager

Reno, NV · On-site

$14 - $19.30/hr

Store - RENO, NV Lead the operational processes to deliver sales and profits while protecting our ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

Michaels Stores

Operations Manager

Reno, NV

$14 - $19.30/hr

Store - RENO, NV Lead the operational processes to deliver sales and profits while protecting our ... Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ...

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All JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Reno, NV

Customer Success Operations Manager information

See Reno, NV salary details

$44.4K

$123.3K

$135.1K

How much do customer success operations manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer success operations manager in Reno, NV is $123,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,600.00 and $133,600.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Reno, NV? For Customer Success Operations Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Reno, NV look for? The top searched job categories for Customer Success Operations Manager jobs in Reno, NV are:
What cities near Reno, NV are hiring for Customer Success Operations Manager jobs? Cities near Reno, NV with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Operations Manager

Operations Manager

Kodiak Roofing & Waterproofing

Sparks, NV • On-site

$93K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Description
At Kodiak Roofing & Waterproofing, LLC we're looking for an experienced Operations Manager to lead and continuously improve our construction operations. This role is responsible for overseeing roofing operations, developing high-performing teams, improving processes, and ensuring projects are completed safely, efficiently, and profitably while aligning with our Core Values.
The ideal candidate is a strong operational leader who can balance strategy with execution, build accountability across teams, and drive operational excellence in a fast-paced construction environment.
What You'll Do
  • Lead and manage construction-related operations, including staffing, performance management, coaching, and team development
  • Hold managers and departments accountable for performance, quality, and alignment with company standards and Core Values
  • Develop and implement operational processes that improve efficiency, profitability, communication, and project execution
  • Partner closely with sales, estimating, and leadership teams to improve coordination and operational performance
  • Identify operational roadblocks and implement scalable solutions that improve customer satisfaction and project delivery
  • Develop training programs, operational standards, and quality control processes
  • Monitor operational metrics, analyze trends, and identify opportunities for continuous improvement
  • Support strategic planning and operational forecasting with executive leadership
  • Promote a culture of safety, accountability, engagement, collaboration, and continuous learning
What We're Looking For
Qualifications
  • Bachelor's degree in Construction Management or related field preferred
  • Minimum of 3 years of related operational or construction management experience, or equivalent combination of education and experience
  • Strong leadership and team development skills
  • Experience managing operational processes, budgets, schedules, and performance metrics
  • Ability to analyze operational challenges and implement practical, scalable solutions
  • Strong business acumen and understanding of construction operations
  • Proficiency in Microsoft Office Suite and operational software systems
  • Valid Driver's License and ability to meet company driving standards
Leadership Competencies
We're looking for someone who:
  • Attracts and develops top talent
  • Builds strong, collaborative teams
  • Drives engagement and accountability
  • Thinks strategically and improves systems
  • Leads with integrity and earns trust
  • Effectively delegates, coaches, and removes obstacles
Our Core Values
At Kodiak, our culture matters just as much as performance. We're looking for leaders who embody our values:
  • Be Accountable - Take ownership, deliver results, and proactively solve problems
  • Be Engaged - Bring energy, initiative, and a growth mindset
  • Be Helpful - Support teammates and contribute to collective success
  • Be Humble - Lead with collaboration, openness, and quiet confidence
  • Be Resourceful - Find creative, efficient solutions and continuously improve
Work Environment & Travel
This role includes a mix of office and job site environments, with occasional exposure to outdoor conditions and elevated heights. Occasional travel to job sites and company locations is required, up to 25%.
Why Join Kodiak?
  • Opportunity to shape and improve company-wide operations
  • Collaborative leadership team and strong company culture
  • Growth-focused environment that values innovation and continuous improvement
  • Meaningful impact on operational performance and customer experience
Benefits & Perks
  • Time off work & Life Balance
    • Paid Time Off
    • Nine Paid Holidays
  • Pay & Growth
    • Weekly Pay
    • Competitive 401(k) Match
    • Out-of-Town Per Diem (subject to requirements)
    • Annual Boots Voucher
    • Career Growth Opportunities
    • Paid Training & Certification (job-related)
  • Health & Protection
    • Safety-First Culture
    • Employee Assistance Program
    • Healthcare (per federal regulations)
      • Medical - Free Base Plan for Employees
      • Voluntary Dental & Vision coverage
      • FSA and HSA options
      • Employer-Paid Life Insurance

To view full job description, click here: Operations Manager - Job Description
Kodiak is committed to maintaining a safe and drug-free workplace for all employees. We require all candidates to undergo pre-employment drug screening.

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