Customer Success Operations Manager Jobs in Macon, GA

Prince Service & Manufacturing is seeking a seasoned Operations Manager to lead and scale manufacturing and facilities management. This leader will oversee the full operations, including production scheduling, equipment and facilities maintenance, process discipline, safety compliance, and continuous improvement initiatives. 

The ideal candidate brings deep experience in manufacturing operations management, continuous improvement methodologies, and scaled operational leadership. This is an operator-led role with strong technical credibility, commercial awareness, and accountability for execution, performance, and long-term scale. 

Who We Are: 
Founded in 1965, Prince Service & Mfg. has been synonymous with quality work for more than 55 years. From our humble beginnings, to where we are today, serving our customers with superior products has been an unchanging goal for us. Our approach has been passed down through generations, and we are proud to serve both our customers and employees with a foundation in our core values. Without satisfied employees, we can’t serve our customers with the selfless care, ethical nature, and overall integrity we promise. We are proud to maintain an employee-focused company, where our team members feel supported and excited to come to work. We want your confidence and determination to shine in all you do - join our team today!  

Location/Schedule: Macon, GA / 1st shift 

Requirements

What You’ll Do: 

• Direct, supervise, and evaluate daily production operations, ensuring alignment with production schedules, customer delivery commitments, and quality standards. 
• Supervise and manage Plant Manager and Production Supervisor; conduct performance evaluations, establish expectations, and ensure appropriate staffing levels. 
• Oversee all maintenance activities including preventive and predictive maintenance planning for production equipment and facility systems. 
• Develop and manage annual facility and equipment maintenance budgets; forecast capital equipment needs; recommend facility improvements and capital projects. 
• Monitor daily production metrics including overall equipment effectiveness (OEE), cycle times, labor productivity, scrap/rework rates, and on-time delivery performance. 
• Champion continuous improvement culture; apply Lean Manufacturing, Six Sigma, or other structured improvement methodologies to drive process optimization. 
• Partner with the Safety Manager to ensure all production operations maintain the highest standards of worker safety and OSHA compliance. 
• Collaborate with the Engineering Manager on design-for-manufacturability assessments, production drawing reviews, and schedule alignment. 
• Coordinate with the Sales Manager on capacity planning, customer delivery timelines, and special order requirements. 
• Provide monthly operational reports to the Vice President of Operations including production metrics, equipment status, staffing levels, safety performance, and continuous improvement progress. 

Who You Are: 

• Minimum 8 years of manufacturing operations management experience in a supervisory or management capacity 
• Minimum 5 years of plant operations management experience managing plant managers or equivalent supervisors within the genset packaging space 
• Demonstrated experience directing production operations with responsibility for schedules, quality, safety, and cost targets 
• Hands-on experience with production scheduling, capacity planning, and demand-supply coordination 
• Documented success implementing Lean Manufacturing, Six Sigma, 5S, or other continuous improvement methodologies 
• Equipment and facilities maintenance management background; experience overseeing preventive maintenance programs 
• Proficiency with ERP systems, production planning software, and data analytics tools 
• Bachelor's degree in Manufacturing Engineering, Operations Management, Industrial Engineering, or Business Administration (or equivalent experience) 

Benefits

What We Offer: 

• Excellent Compensation  
• Medical, Dental, & Vision Insurance  
• Health Savings Account  
• Life & Disability Insurance  
• Employee Assistance Program  
• Team Meetings   
• Employee Committees & Involvement  
• Bonus Incentive Program  
• Community Service Day  
• Team Events & Activities  
• Awesome Company Culture 

**We kindly ask that applicants refrain from contacting the company directly regarding application status. All updates will be provided through the recruiting team.** 

Prince Service & Manufacturing is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.