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Customer Success Operations Manager Jobs in Virginia

IOTAP Inc.

Customer Success Manager

Reston, VA

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

EverDriven

Customer Success Manager

Richmond, VA · Remote

The Customer Success Manager is essential for driving growth and supporting customers and school districts as a trusted advisor. This role involves developing strong client relationships ...

IOTAP Inc

Customer Success Manager

Reston, VA · On-site

You will be working with the business leaders to drive outcomes in a fast-growing market. visit: www.work365apps.com As a Customer Success Manager , you will partner with customer stakeholders to ...

iCIMS

Senior Manager, Customer Success

Richmond, VA · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

Appian Corporation

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... We've been automating processes for more than 25 years and understand enterprise operations like no ...

Appian Corporation

Enterprise Platform Advisor

Mclean, VA

$102K - $135K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... We've been automating processes for more than 25 years and understand enterprise operations like no ...

Socket.dev

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... We've been automating processes for more than 25 years and understand enterprise operations like no ...

Appian

Customer Success Manager

Mclean, VA · On-site

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor ... We've been automating processes for more than 25 years and understand enterprise operations like no ...

Nuix Limited

Customer Success Manager

Reston, VA · On-site

The Customer Success Manager (Platform) is Nuix's primary post-sale relationship owner across an ... and managing objections with both operational users and executive stakeholders. * Strong ...

Cleo

Customer Success Manager

Richmond, VA · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

Kids for the Future

Customer Success Manager

Foster, VA · On-site

$140K - $175K/yr

... a Customer Success Manger (CSM) tosupport users across various CONUS customer locations. The CSM ... Document user challenges, best practices, and operational patterns; relay actionable feedback ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

LightTable AI Customer Success Role LightTable is an AI-powered construction document review platform built for preconstruction teams. We automate cross-document conflict detection across the complex ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Virginia

Customer Success Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer success operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Virginia?

For Customer Success Operations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Virginia look for?

The top searched job categories for Customer Success Operations Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Success Operations Manager jobs?

Cities in Virginia with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $122,617 per year, or $59 per hour.

Customer Success Specialist - Up to $2,000 Sign-on Bonus!

Arlington, VA • On-site

Entyre
See more jobs at Entyreexternal

Other

Re-posted 19 days ago

Job description

About Us:
Would you like to become part of a modern healthcare organization? Then come and join us today! Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high-growth start-up organization geared to success in Personal Care Services. As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment. Candidate must live within reasonable commuting distance of Arlington, VA.
Position Overview:
We are seeking a high-energy, results-driven Customer Success Specialist with a passion for exceeding KPIs. In this fast-paced role, you'll play a critical part in driving customer satisfaction and retention by ensuring seamless onboarding, proactive engagement, and consistent follow-up. You thrive in a competitive environment, put the customer first, and are motivated by hitting goals and delivering value. You'll work cross-functionally to streamline workflows, surface actionable insights, and ensure our customers are getting the most out of our solutions-contributing directly to growth and customer loyalty.
Key Responsibilities:
  • Customer Outreach & Follow-Up: Proactively follow up with clients daily via phone and email to ensure timely completion of onboarding steps, address questions, and maintain engagement throughout their homecare journey.
  • Customer Data Management: Maintain and update customer information in our CRM system, ensuring accuracy and reliability for internal teams.
  • Process Coordination: Organize and oversee customer onboarding, renewals, and follow-up schedules to ensure timely and efficient service delivery.
  • Task Prioritization: Manage customer requests, escalations, and follow-ups, ensuring issues are routed to the appropriate team members and resolved promptly.
  • Process Improvement: Identify opportunities to improve customer success operations and propose efficient solutions to optimize workflows.
  • Cross-Functional Collaboration: Work closely with sales, support, and clinical teams to ensure seamless communication and alignment of administrative processes.
  • Documentation & Resources: Create and maintain clear, organized documentation for customer success workflows, FAQs, and support resources.
Qualifications:
  • Experience in administrative support, customer success, sales, or operations roles.
  • Self-motivated and proactive in identifying and solving problems.
  • Strong organizational and multitasking skills with excellent attention to detail.
  • Excellent communication skills, both written and verbal.
  • Persistence in outreach with customers and building rapport.
  • A proactive approach to problem-solving and process improvement.
  • Familiarity with customer service principles and a strong commitment to supporting internal and external stakeholders.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Familiarity with Medicaid/Medicare programs is a plus.
How We Operate - Non-Negotiable:
  • "Insanely Great" for Families - Delivered Now:
    Relentlessly solve caregiver needs with excellence and speed.
  • Speed is King - Ruthless Focus:
    Eliminate distractions and execute on critical objectives with urgency.
  • Raise the Bar:
    Demand A-player performance and continuous improvement from yourself and your team.
  • The Speed Algorithm:
    Question, delete, simplify, and accelerate every process. Remove bottlenecks and friction.
  • Act Like Owners - Bold Bets, Fast Action:
    Take initiative, make bold decisions, and move fast to drive results for families.

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