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Customer Success Operations Manager Jobs in Rhode Island

West Marine

Operations Manager

Narragansett, RI · On-site

Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine ... Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ...

Amazon

Sr. Operations Manager

Johnston, RI

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Amazon

Sr. Operations Manager

Johnston, RI · On-site

Our Sr. Operations Managers responsible for all budgetary, people development and operations ... Responsible for the overall safety, quality and performance and customer experience of either ...

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

Globe Life: Moore Organizations

... ◾Build and manage your own client portfolio with guidance from experienced mentors ◾Track ... customer service, or peer mentoring is a plus

Co-Dough

Bakery Operations Manager

Newport, RI · On-site

... customer experience. What started as a small bakery has quickly grown into a high-volume operation ... Step into any area of the operation when needed to support the team and ensure success ...

QXO

Operations Manager

Cranston, RI · On-site

$65K - $94K/yr

The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of ...

Foth

People Operations Manager

Newport, RI · On-site

$90K - $135K/yr

... years of success. Our 750 members across 33 locations are dedicated to solving our clients ... Operations Manager (internally known as a Resource Center Manager) to be based in our  Marion ...

Foth

People Operations Manager

Newport, RI · On-site

$90K - $135K/yr

... years of success. Our 750 members across 33 locations are dedicated to solving our clients ... Operations Manager (internally known as a Resource Center Manager) to be based inour Marion, MA;

Amazon

Sr. Operations Manager

Johnston, RI · On-site

... customer experience of either Inbound or Outbound operations. • Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Rhode Island

Customer Success Operations Manager information

See Rhode Island salary details

$43.6K

$121.1K

$132.7K

How much do customer success operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success operations manager in Rhode Island is $121,119.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Rhode Island?

For Customer Success Operations Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Rhode Island look for?

The top searched job categories for Customer Success Operations Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Customer Success Operations Manager jobs?

Cities in Rhode Island with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Rhode Island as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $121,119 per year, or $58.2 per hour.

Operations Manager

US West Marine Products Inc.

Narragansett, RI • On-site

Full-time

Posted 19 days ago

Job description

Job Summary

Under limited supervision, this role assists in achieving the sales goals of the business unit. Responsibilities include training and reinforcing sales techniques for store Crew Members, ensuring excellent customer service, providing thorough sales and product training, and meeting/exceeding the annual sales goal. Our mission is to serve Boaters effectively, guiding them to leave with the right products for their needs. Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer.

Supervisory Responsibilities

  • Lead and develop the team to ensure excellent store operations.
  • Actively greet and engage customers to meet their boating needs.
  • Prioritize and plan to drive results and achieve business goals.
  • Equip Crew Members to handle diverse transactions for seamless customer experiences.
  • Oversee operations in Hub locations as required.

Duties/Responsibilities

  • Ensure inventory accuracy through perpetual counts, cycle counts, and other related activities.
  • Oversee execution of price changes and pricing audits.
  • Assist in strategies to grow customer count, loyalty memberships, and store traffic.
  • Plan and execute merchandising resets and maintain Planogram (POG) integrity.
  • Initiate and enforce operational and personnel policies.
  • Ensure payroll is accurate and timely.
  • Verify compliance with Asset Protection standards.
  • Maintain a safe and clean store environment.
  • Ensure adherence to all legal requirements.
  • Ensure the store and staff exemplify our brand and service standards.
  • Maintain knowledge through company and industry-sponsored training.
  • Available to work nights, weekends, and holidays based on business needs.
  • Complete all open Omni orders by end of day.
  • Serve as “Manager on Duty” during assigned shifts.
  • Perform other job-related responsibilities as assigned.

Additional Responsibilities May Include

  • Provide product knowledge and suggest additional items/services to customers.
  • Drive customer experience to meet their needs and improve Net Promoter Score (NPS).
  • Drive store conversion and add-on sales, including Plus Plans.
  • Ensure staff and store reflect our brand's service excellence.

Required Skills/Abilities

  • Excellent verbal and written skills.
  • Strong customer service and sales capabilities.
  • Attention to detail and effective time management.
  • Strong analytical abilities.
  • Effective supervisory and leadership skills.
  • Ability to prioritize and delegate tasks.
  • Proficient in Microsoft Office Suite or related software.

Education and Experience

  • High school diploma or equivalent.
  • Two years of related experience preferred.

Physical Requirements

  • Continuous standing and walking throughout the retail space.
  • Ability to wear and communicate through a headset continuously.
  • Frequent climbing, bending, stooping, and twisting.
  • Occasionally operate equipment, including forklifts.
  • Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Other Requirements

  • Minimum age of 18 years old.

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/. Join us at West Marine and help us provide the best boating experience for our customers!