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Customer Success Operations Manager Jobs in Minnesota

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Through consistent engagement and operational support, the role contributes to customer retention ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Through consistent engagement and operational support, the role contributes to customer retention ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Through consistent engagement and operational support, the role contributes to customer retention ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Through consistent engagement and operational support, the role contributes to customer retention ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · On-site

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Through consistent engagement and operational support, the role contributes to customer retention ...

Granicus

Customer Success Consultant

Saint Paul, MN · On-site

Customer Success Operations * Maintain accurate and up-to-date records in CRM and customer success platforms. * Follow standardized processes while contributing to continuous improvement initiatives.

Kato Roofing

Customer Success Advisor

Mankato, MN · On-site

$60K/yr

Customer Account Management * Serve as the primary relationship owner for assignedKRIaccounts ... Advocate for customers internally while balancing operational feasibility and company standards

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Minnesota

Customer Success Operations Manager information

See Minnesota salary details

$43.6K

$121.1K

$132.7K

How much do customer success operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer success operations manager in Minnesota is $121,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,200.00 and $131,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Minnesota? For Customer Success Operations Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Minnesota look for? The top searched job categories for Customer Success Operations Manager jobs in Minnesota are:
What cities in Minnesota are hiring for Customer Success Operations Manager jobs? Cities in Minnesota with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Minnesota as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $121,131 per year, or $58.2 per hour.

Customer Success Representative

Japs-Olson Company

Saint Louis Park, MN • On-site

$60K - $75K/yr

Other

Re-posted 13 days ago

Job description

About the Company:
At Japs-Olson (JO), we believe a career should be more than a job, it should be an opportunity to create a lasting impression. As a trusted leader in direct mail and commercial printing for over a century, JO is proud to be an employer of choice in the Twin Cities, empowering our team to solve problems creatively within a culture of collaboration and growth.
Whether you're a recent graduate eager to launch your career, seeking meaningful work that aligns with your values, or a seasoned professional ready to share your expertise, JO is a place where your contributions can make a difference. We offer competitive benefits, career advancement opportunities, and a commitment to work-life balance, all within a supportive environment where everyone is empowered to grow and succeed.
Join JO, where progress is celebrated, people are uplifted, and your ideas can make a difference every day.
Position Summary:
The Customer Success Representative is an essential role within our customer success team, responsible for managing a dedicated portfolio of client accounts. This position focuses on ensuring that every client receives prompt, friendly, and knowledgeable service from day one. The CSR plays a critical role in guiding new clients through the onboarding process, addressing routine inquiries, and monitoring customer health to ensure satisfaction. Working closely with team members, the CSR escalates complex issues when necessary and contributes to a seamless customer experience that builds the foundation for long-term retention and growth.
Primary Job Responsibilities:
  • Customer Communication & Satisfaction
    • Deliver service excellence by maintaining proactive, documented communication with customers regarding project status, issues, and future opportunities.
    • Respond to client inquiries with accuracy and urgency, acting as the primary point of contact for all day- to-day program questions.
    • Own the voice of the customer internally by communicating expectations, milestones, and requested ship/mail dates to planning and scheduling teams.
    • Attend and participate in client quarterly and annual business reviews and other data driven conversations about the state of their orders and business within Japs-Olson.
    • Create visibility around concerns and challenge the internal team and hold them accountable to ensure the customers' needs are met.
    • Record customer communication and maintain accurate data in the system regarding customer tickets and requirements.
    • Share all pertinent information with relevant departments about production delays, process changes, customer information, etc.
    • Keep Customer Success Team Leadership informed of any significant issues.
  • Client Onboarding & Relationship Management
    • Act as the primary point of contact for a designated portfolio of client accounts, responding to post-sale inquiries promptly, courteously, and efficiently to maintain high levels of customer satisfaction.
    • Participate with Commercial Team for smooth customer and project on-boarding for new project success.
    • Lead the onboarding of new clients and programs once awarded, ensuring a seamless transition from sales to execution.
    • Serve as the strategic relationship manager for assigned clients, fostering long- term partnerships through proactive outreach, solution-oriented support, and regular engagement.
    • Provide regular follow-ups and status updates to clients, ensuring that any concerns are addressed in a timely manner and that clients feel supported throughout their journey.
  • Order Management & Process Coordination
    • Own and execute order entry processes, including MSO and mail ticket creation, change order tracking, and order acknowledgment confirmations.
    • Ensure all project parameters are accurate for entering the Master Sales Order in the ERP system.
    • Make sure that all changes to initial orders are properly documented and captured for billing and revenue reconciliation.
    • Collaborate with internal planning teams to align client expectations with operational capabilities and ensure delivery commitments are met.
    • Communicate sample and order updates with the customer through order acknowledgements and open order reports.
    • Work with the sample coordinators to ensure samples are accurate and shipped in a timely matter to gain customer approvals.
  • Campaign Optimization & Upselling
    • Consult with clients on ways to improve campaign performance through format enhancements, data strategy, and USPS promotions.
    • Upsell awarded business by educating clients on JO's value-added services, such as finishing options, embellishments, and postage optimization.
    • Recommend process and format improvements that lead to better ROI and customer outcomes.
    • Monitor account activity for opportunities and prevention of churn.
  • Performance Insight & Client Reporting
    • Track and share post-mail program performance insights to inform future campaign decisions and increase customer satisfaction.
    • Support preparation and participation in client business reviews by providing relevant insights, performance data, and improvement opportunities.
    • Maintain accurate and up- to-date customer records in CRM, including contacts, communication history, KPIs, preferences, formats, and competitive insights. - Use customer data to support strategic account planning and retention strategies.
  • Customer Success Team Collaboration
    • Maintain a high level of organization addressing and resolving all issues as quickly as possible and allowing others to find information as needed, if a given Customer Success Representative is unavailable at that time.
    • Develop constructive and cooperative working relationships with colleagues throughout Japs-Olson and maintains them over time.
    • Provide mentoring, support, and direction to colleagues, being available for training, back-up, and project collaboration.
  • Additional Responsibilities
    • Deliver on established KPI's and goals as set by the Customer Success Leadership.
    • Travel as needed to meet customers and attain a better understanding of their business needs.
    • Maintains a solid understanding of Japs-Olson's services and competitive landscape.
    • Work continually to improve methods/processes of operations, systems, and general performance at Japs-Olson. Relays to appropriate staff and/or implements cost reduction plans.
    • Additional work duties as assigned.

Qualifications:
  • A bachelor's degree in business, communications, marketing, or a related field - or equivalent work experience in an applicable function is required.
  • 3-5+ years of customer-facing experience with a demonstrated commitment to excellent service.
  • A proactive and collaborative mindset with a desire to grow within the customer success discipline.
  • Strong interpersonal, communication, and organizational skills.
  • Solid understanding of business dynamics and customer needs.
  • Basic proficiency with CRM systems and an aptitude for learning new tools and processes.
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and communicate them effectively to the customer.
  • Acts flexibly to conform to shifting priorities, demands and timelines.
  • Team player and the ability to work collaboratively with others from all areas of Japs-Olson.
  • Exceptional project management and leadership skills.
  • Highly motivated, competitive, and entrepreneurial individual with a desire to tackle challenging opportunities.
  • The ability to effectively and persuasively present complex information in a simple way to executive level audiences.
  • Passion and integrity with the drive to excel and deliver exceptional results.

JO is an equal employment opportunity employer. All employees and applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.
The pay range listed reflects typical compensation based on market data, generally between the 25th and 75th percentile for similar roles. Where you land within that range depends on your experience, skills, and qualifications. Our recruiters will keep you in the loop throughout the process, so you know where you stand. We're committed to fair and open conversations every step of the way.

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