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Customer Success Operations Manager Jobs in Maryland

Brivo

Customer Success Account Manager

Bethesda, MD · On-site

$75K - $80K/yr

Customer Success Employment Type: Full Time Location: Bethesda Reporting To: Rodolfo Beltran ... operational value of Brivo solutions. * Demonstrated ability to manage a large, complex book of ...

Brivo

Customer Success Account Manager

Bethesda, MD · On-site

$75K - $80K/yr

Customer Success Employment Type: Full Time Location: Bethesda Reporting To: Rodolfo Beltran ... operational value of Brivo solutions. * Demonstrated ability to manage a large, complex book of ...

Vontier

Lead Customer Success Manager

Annapolis, MD · On-site

$96K - $124K/yr

... operational priorities. • Develop and execute customer success plans for assigned strategic ... With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for ...

New

Acxiom

Customer Success Manager - Adobe

Annapolis, MD · On-site

The Customer Success Manager supports client Value Realization initiatives and delivery teams utilizing customer success methodologies and value measurement techniques (e.g., success metrics ...

New

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site +1

$90K - $100K/yr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$80 - $100/hr

Customer Success Manager - Missouri Department: Customer Experience Employment Type: Full Time Location: Remote - USA Reporting To: Enterprise Customer Success Manager Compensation: $90,000 - $100 ...

Vontier

Customer Success Specialist

Annapolis, MD · On-site

$60K - $75K/yr

Reports To The Customer Success Specialist will report to Customer Success Manager Business ... of their operation. As a connected mobility platform for industries that manage vehicle and ...

New

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our ... operations, ideally with a SaaS product * Working knowledge of nonprofit fundraising - how small ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Maryland

Customer Success Operations Manager information

See Maryland salary details

$43.2K

$120K

$131.5K

How much do customer success operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success operations manager in Maryland is $120,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,100.00 and $130,100.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Maryland?

The most popular types of Customer Success Operations jobs in Maryland are:

What are popular job titles related to Customer Success Operations Manager jobs in Maryland?

For Customer Success Operations Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Maryland look for?

The top searched job categories for Customer Success Operations Manager jobs in Maryland are:

What cities in Maryland are hiring for Customer Success Operations Manager jobs?

Cities in Maryland with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $120,034 per year, or $57.7 per hour.

Customer Success Account Manager

Brivo

Bethesda, MD • On-site

$75K - $80K/yr

Other

Posted 6 days ago

Job description

Customer Success Account Manager
Department: Customer Success
Employment Type: Full Time
Location: Bethesda
Reporting To: Rodolfo Beltran
Compensation: $75,000 - $80,000 / year
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
  • Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
  • Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
  • Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
  • Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
  • Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
  • Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
  • Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
  • Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
  • Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.
Skills, Knowledge & Expertise
  • Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
  • Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
  • Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
  • Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
  • Demonstrated ability to manage a large, complex book of business effectively and autonomously.
  • Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
  • Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
  • Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).

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