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Customer Success Operations Manager Jobs in Baltimore, MD

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Medisolv, Inc

Customer Success Manager

Clarksville, MD · On-site +1

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

ZeroFOX

Customer Success Manager

Baltimore, MD · Remote

$70K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with ... Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$70K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with ... Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$75K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with ... Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc ...

Medisolv, Inc.

Customer Success Manager

Columbia, MD · On-site

What You'll Do to Make an Impact As a Customer Success Manager (CSM), you will be a strategic partner for healthcare organizations across the country, guiding them through the intricacies of quality ...

iCIMS

Senior Manager, Customer Success

Annapolis, MD · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

Cleo

Customer Success Manager

Annapolis, MD · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Baltimore, MD

Customer Success Operations Manager information

See Baltimore, MD salary details

$44.2K

$122.9K

$134.6K

How much do customer success operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success operations manager in Baltimore, MD is $122,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,100.00 and $133,100.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Baltimore, MD?

The most popular types of Customer Success Operations jobs in Baltimore, MD are:

What are popular job titles related to Customer Success Operations Manager jobs in Baltimore, MD?

For Customer Success Operations Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Baltimore, MD look for?

The top searched job categories for Customer Success Operations Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Customer Success Operations Manager jobs?

Cities near Baltimore, MD with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Baltimore, MD as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% In-person, 5% Hybrid, and 5% Remote job distribution, with an average salary of $122,891 per year, or $59.1 per hour.

Success Strategy and Business Operations Senior Associate

Relativity

Baltimore, MD • On-site

$100K - $150K/yr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Posting Type

Hybrid/Remote

Job Overview

Relativity's Success Operations team drives strategy, planning, and business operations for the company's post-sale Customer Success organization, Relativity Success. We are trusted thought and execution partners to department leadership, working closely with them to shape and deliver the strategies that drive value for our customers and internal teams. Within Success Operations, the Strategic Execution team governs how the department operates - sequencing priorities, owning the planning cycle, and advising leadership.
As part of this team, the Senior Strategy & Business Operations Associate will act as a business partner to the teams across Relativity Success, keeping Strategic Execution close to what's happening on the ground. Reporting to the Manager, Strategic Execution, you'll build the relationships and gather the intelligence that - combined with the department's operational data - become a single, decision-ready operating picture that leadership uses to prioritize work across teams, people capacity, AI and technology efforts, make trade-off calls, and report value to executives. You'll act as both a strategic thought partner and a hands-on operator who helps turn strategy into grounded decisions - a role for someone who is both a credible relationship-builder and a rigorous analyst, energized by building a capability rather than inheriting one.

Job Description and Requirements

Core duties of the role

  • Serve as a strategic thought partnerto Success leadership, supporting the planning, alignment, and execution of the department'soperating rhythm.

  • Partner with teams across Relativity Successto understandwhat'shappening on the ground andchannel thatintelligence into Strategic Execution's prioritization and reportingcapabilities.

  • Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions groundedto ensure it all leads towards the department's goals and priorities.

  • Stay close to in-flight work across the departmentthrough the relevant cross-team forums, so prioritization and reporting reflect a complete picture.

  • Recommend action, not just report it- surface cross-team dependencies, risks, and AI-maturity signals with a proposed course of action attached, not just the finding.

  • Contribute to executive reporting and annual planningwith current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Qualifications

  • 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.

  • Abalance of relationship-building and analytical rigor: you build trusted relationships with and influence senior leaders whodon'treport to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture. Candidatesweightedheavily to one side are notthe fit.

  • A track recordof owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.

  • Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.

  • An exceptional communicator across formats - written, verbal, and executive-facing - with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.

  • Bonus:SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$100,000 and $150,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

Business Operations, Change Management, Consulting, Cross-Functional Teamwork, Operational Excellence, Process Improvements, Project Management, Risk Management, Strategic Planning, Strategy Development

Apply