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Customer Success Operations Manager Jobs in Maryland

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Hagerstown, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Hagerstown, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Baltimore, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Hagerstown, MD · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$75K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with ... Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$70K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with ... Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc ...

ZeroFOX

Customer Success Manager

Baltimore, MD

$70K - $95K/yr

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with ... Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc ...

iCIMS

Senior Manager, Customer Success

Annapolis, MD · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

Genesys

Sr. Customer Success Manager

California, MD

... operational efficiency and build stronger customer relationships. Help build, support and operate ... Senior Customer Success Manager United States- WEST Role Overview: Drive measurable customer value ...

Cleo

Customer Success Manager

Annapolis, MD · On-site

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Maryland

Customer Success Operations Manager information

See Maryland salary details

$43.2K

$120K

$131.5K

How much do customer success operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success operations manager in Maryland is $120,034.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,100.00 and $130,100.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Customer Success Operations jobs in Maryland?

The most popular types of Customer Success Operations jobs in Maryland are:

What are popular job titles related to Customer Success Operations Manager jobs in Maryland?

For Customer Success Operations Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Maryland look for?

The top searched job categories for Customer Success Operations Manager jobs in Maryland are:

What cities in Maryland are hiring for Customer Success Operations Manager jobs?

Cities in Maryland with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $120,034 per year, or $57.7 per hour.

Strategic Account Manager - Customer Success & Operations

Leprix Inc

Bethesda, MD • On-site

$60 - $80/hr

Other

Posted 6 days ago

Job description

Leprix Inc. in Bethesda, Maryland is seeking an Account Manager who will be key in driving operational excellence within the sales function. You'll work closely with senior executives to deliver exceptional customer experiences and manage client relationships effectively.

Responsibilities include managing performance reports, enhancing customer satisfaction, and ensuring operational excellence. Collaborating with cross-functional teams to implement improvements is also vital for this role. The position promises a dynamic work environment with opportunities for professional growth.

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