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Automotive Fixed Operations Manager Jobs in Maryland

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Automotive Fixed Operations Manager information

What is an automotive fixed operations manager?

An Automotive Fixed Operations Manager oversees the service, parts, and body shop departments within a car dealership or automotive service center. Their primary responsibilities include managing staff, optimizing department efficiency, ensuring customer satisfaction, developing budgets, and implementing best practices for profitability and growth. They also coordinate between departments to improve workflow and ensure compliance with industry standards. This role is crucial for maintaining the dealership’s reputation and financial success.

What are the key skills and qualifications needed to thrive as an automotive fixed operations manager?

To thrive as an Automotive Fixed Operations Manager, you need strong leadership abilities, in-depth automotive service knowledge, and experience in managing service, parts, and body shop operations—often supported by an associate's or bachelor's degree in business or automotive technology. Familiarity with dealership management systems (DMS), scheduling software, and industry certifications such as ASE or manufacturer-specific credentials is typically required. Outstanding customer service, problem-solving skills, and effective communication set top performers apart in this role. These skills are crucial for optimizing operational efficiency, ensuring customer satisfaction, and driving profitability within the dealership’s fixed operations departments.

What are some common challenges automotive fixed operations managers face in balancing service profitability and customer satisfaction?

Automotive Fixed Operations Managers often navigate the challenge of meeting profitability targets while ensuring high levels of customer satisfaction in service and parts departments. This requires optimizing workflow efficiency, managing labor costs, and maintaining inventory without compromising service quality. Additionally, they must foster strong communication between technicians, advisors, and customers to prevent misunderstandings and improve the overall customer experience. Regular training and process improvements are key strategies used to address these challenges and drive both financial and customer service goals.

What is the difference between Automotive Fixed Operations Manager vs Service Advisor?

AspectAutomotive Fixed Operations ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures profitabilityActs as the main point of contact for customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service, management skills, often ASE certificationsAutomotive knowledge, excellent communication skills, often ASE certifications
Work EnvironmentService department management, administrative tasks, team supervisionCustomer service, sales, and technical explanation in the service lane

The Automotive Fixed Operations Manager focuses on managing the entire service department, including staff and profitability, while the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications, but their responsibilities and daily activities differ significantly.

What are the most commonly searched types of Automotive Fixed Operations jobs in Maryland?

The most popular types of Automotive Fixed Operations jobs in Maryland are:

What are popular job titles related to Automotive Fixed Operations Manager jobs in Maryland?

For Automotive Fixed Operations Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Automotive Fixed Operations Manager jobs in Maryland look for?

The top searched job categories for Automotive Fixed Operations Manager jobs in Maryland are:

What cities in Maryland are hiring for Automotive Fixed Operations Manager jobs?

Cities in Maryland with the most Automotive Fixed Operations Manager job openings:

Automotive Fixed Operations Manager jobs near you
Infographic showing various Automotive Fixed Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

SERVICE DIRECTOR / PARTS & SERVICE DIRECTOR

National Automotive Training Academy

Salisbury, MD • On-site

$180K - $300K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

SERVICE DIRECTOR / PARTS & SERVICE DIRECTOR
HIGHLINE / IMPORT EXPERIENCE PREFERRED
Pohanka Toyota of Salisbury & Mercedes-Benz of Salisbury

The prestigious Pohanka Automotive Group is aggressively seeking an experienced, high-performing Service Director / Parts & Service Director to lead fixed operations for one of the most respected automotive organizations in the country.

This is a rare leadership opportunity for a proven automotive professional with strong fixed operations experience, preferably within import, luxury, or highline franchises such as Toyota, Mercedes-Benz, Lexus, BMW, Audi, Acura, Infiniti, or similar brands.

COMPENSATION & BENEFITS:

$180,000 – $300,000+ annual income potential based on experience, performance, and store volume

Aggressive performance bonuses and incentives

Top-tier medical, dental, and vision insurance

401(k) with company participation

Paid vacation and holidays

Strong long-term career growth with one of the oldest and most respected dealer groups in the nation

Relocation assistance may be available for the right candidate

WHAT WE’RE LOOKING FOR:

Minimum 5 years of automotive fixed operations leadership experience

Strong background managing high-volume service and parts departments

Import or highline dealership experience strongly preferred

Multi-point or large group experience highly desired

Track record of growing gross profit, CSI, technician retention, and departmental efficiency

Strong leadership, culture-building, and operational management skills

Experience managing service advisors, parts managers, warranty operations, and technician teams

Ability to drive performance while maintaining exceptional customer satisfaction

ABOUT POHANKA AUTOMOTIVE GROUP:

Founded in 1919, the Pohanka Automotive Group is one of the oldest and most respected automotive groups in the United States, operating multiple award-winning dealerships and collision centers across several states. The organization has built a national reputation for operational excellence, customer satisfaction, employee development, and community involvement. (pohankaofsalisbury.com)

Pohanka leadership has deep roots in automotive service excellence, including involvement with ASE technician certification and national automotive training initiatives. (pohankacdjrmd.com)

If you are a high-level fixed operations leader looking for a long-term career opportunity with an elite automotive organization, we want to speak with you immediately.

Apply today and take your automotive leadership career to the next level with the Pohanka Automotive Group.

#ServiceDirector #AutomotiveJobs #FixedOperations