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Automotive Fixed Operations Manager Jobs in Hanover, MD

PDS Health

Operations Manager

Silver Spring, MD · On-site

$27.75/hr

In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple ...

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All JobsAutomotive Fixed Operations JobsAutomotive Fixed Operations Manager JobsAutomotive Fixed Operations Manager Jobs in Hanover, MD

Automotive Fixed Operations Manager information

See Hanover, MD salary details

$32.8K

$65K

$109.9K

How much do automotive fixed operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for automotive fixed operations manager in Hanover, MD is $64,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,300.00 and $78,100.00 per year, depending on experience, location, and employer.

What is an automotive fixed operations manager?

An Automotive Fixed Operations Manager oversees the service, parts, and body shop departments within a car dealership or automotive service center. Their primary responsibilities include managing staff, optimizing department efficiency, ensuring customer satisfaction, developing budgets, and implementing best practices for profitability and growth. They also coordinate between departments to improve workflow and ensure compliance with industry standards. This role is crucial for maintaining the dealership’s reputation and financial success.

What are the key skills and qualifications needed to thrive as an automotive fixed operations manager?

To thrive as an Automotive Fixed Operations Manager, you need strong leadership abilities, in-depth automotive service knowledge, and experience in managing service, parts, and body shop operations—often supported by an associate's or bachelor's degree in business or automotive technology. Familiarity with dealership management systems (DMS), scheduling software, and industry certifications such as ASE or manufacturer-specific credentials is typically required. Outstanding customer service, problem-solving skills, and effective communication set top performers apart in this role. These skills are crucial for optimizing operational efficiency, ensuring customer satisfaction, and driving profitability within the dealership’s fixed operations departments.

What are some common challenges automotive fixed operations managers face in balancing service profitability and customer satisfaction?

Automotive Fixed Operations Managers often navigate the challenge of meeting profitability targets while ensuring high levels of customer satisfaction in service and parts departments. This requires optimizing workflow efficiency, managing labor costs, and maintaining inventory without compromising service quality. Additionally, they must foster strong communication between technicians, advisors, and customers to prevent misunderstandings and improve the overall customer experience. Regular training and process improvements are key strategies used to address these challenges and drive both financial and customer service goals.

What is the difference between Automotive Fixed Operations Manager vs Service Advisor?

AspectAutomotive Fixed Operations ManagerService Advisor
Primary RoleOversees service department operations, manages staff, and ensures profitabilityActs as the main point of contact for customers, explains repairs, and recommends services
Required CredentialsExperience in automotive service, management skills, often ASE certificationsAutomotive knowledge, excellent communication skills, often ASE certifications
Work EnvironmentService department management, administrative tasks, team supervisionCustomer service, sales, and technical explanation in the service lane

The Automotive Fixed Operations Manager focuses on managing the entire service department, including staff and profitability, while the Service Advisor primarily interacts with customers, explaining repairs and recommending services. Both roles require automotive knowledge and certifications, but their responsibilities and daily activities differ significantly.

What job categories do people searching Automotive Fixed Operations Manager jobs in Hanover, MD look for?

The top searched job categories for Automotive Fixed Operations Manager jobs in Hanover, MD are:

What cities near Hanover, MD are hiring for Automotive Fixed Operations Manager jobs?

Cities near Hanover, MD with the most Automotive Fixed Operations Manager job openings:

Automotive Fixed Operations Manager jobs near you

Automotive General Manager

Preston Automotive Group

Randallstown, MD • On-site

Full-time

Re-posted 28 days ago

Job description

Description: Job Title: Automotive General Manager

Reports To: Dealer Principal / Owner Department: Management


The Automotive General Manager oversees all operations within a dealership, ensuring profitability, efficient operations, and exceptional customer satisfaction. This role requires a strategic leader who can manage sales, service, parts, finance, and administrative departments, while driving growth, achieving revenue targets, and maintaining compliance with industry standards.


 Key Responsibilities:

  • Lead and manage all dealership operations, including sales, service, and parts departments, ensuring alignment with company goals and standards
  • Develop and implement strategic plans to achieve sales targets, improve operational efficiency, and enhance customer satisfaction
  • Oversee sales team performance, providing coaching, training, and motivation to maximize productivity and revenue
  • Manage fixed operations, including service and parts departments, to ensure high-quality service delivery and operational excellence
  • Monitor financial performance, including budgeting, forecasting, and expense control
  • Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement
  • Maintain strong relationships with customers, vendors, and manufacturer representatives
  • Ensure compliance with all dealership policies, safety regulations, and industry standards


 Skills and Qualifications:

  • Proven experience in dealership sales management and fixed operations, within a Ford dealership
  • Demonstrated leadership skills with the ability to motivate and develop a high-performing team
  • Strong understanding of automotive sales processes, service operations, and parts management
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to analyze financial reports and develop strategies to improve profitability
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Valid driver’s license and a clean driving record
  • Bachelor’s degree in Business, Automotive Management, or related field preferred


Requirements:
  • Ford Motor Company experience required
  • Proven experience in automotive dealership management, as a GM required.
  • Strong leadership, decision-making, and interpersonal skills.
  • In-depth knowledge of dealership operations, including sales, finance, service, and parts.
  • Analytical and financial acumen, with experience in budgeting and forecasting.
  • Exceptional communication and problem-solving abilities.
  • Familiarity with CDK Dealer Management Systems (DMS) and CRM platforms.
  • Bachelor’s degree in Business Administration, Automotive Technology, or related field (preferred