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Customer Success Operations Manager Jobs in Georgia

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team ... Assess and articulate client readiness indicators (operational, stakeholder, and timing)

Itential Careers

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Department: Customer Success Reports to: Director of Customer Success ... We enable enterprises and service providers to automate their operations through both deterministic ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

Evident ID

Customer Success Manager

Atlanta, GA · Remote

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

Evident ID

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager, you'll develop your skills in customer engagement, project ... Operational Excellence * Maintain accurate account data, notes, and health metrics in CRM * Follow ...

Cyxtera

Customer Success Manager

Lithia Springs, GA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

QGenda

Customer Success Manager

Atlanta, GA · Hybrid

As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...

FlowPath

As a Customer Success Manager, you will be "delighting" customers every step of their onboarding ... Become an expert on facilities and operations * Develop a thorough understanding of setting up and ...

QGenda

Customer Success Manager

Atlanta, GA · On-site

As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Georgia

Customer Success Operations Manager information

See Georgia salary details

$37.6K

$104.4K

$114.4K

How much do customer success operations manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for customer success operations manager in Georgia is $104,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,100.00 and $113,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Georgia? For Customer Success Operations Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Georgia look for? The top searched job categories for Customer Success Operations Manager jobs in Georgia are:
What cities in Georgia are hiring for Customer Success Operations Manager jobs? Cities in Georgia with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Georgia as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $104,431 per year, or $50.2 per hour.
Client Success Operations Manager

Client Success Operations Manager

ITA Group Inc

Atlanta, GA • On-site

Full-time

Posted 9 days ago

Job description

POSITION PURPOSE

The Client Success Operations Analyst owns the data-driven methodology and operational framework that enables the Client Success organization to create value for Clients at scale. By leveraging purpose-built tools, technology, and processes across Engagement Solution lines, the Analyst ensures a personalized Client experience regardless of segment or lifecycle stage.

This role does not directly manage a portfolio of accounts but influences Client interactions by driving program & platform(s) adoption, engagement, and satisfaction. The Analyst manages the operational aspects of the Client Success function, equipping the team with insights that increase effectiveness, efficiency, and impact.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS

Data & Insights

  • Create, maintain, and optimize dashboards, views, and reports (e.g., CS Scorecard) to track Client health, team performance, and organizational impact.
  • Provide analytics support for CSAT, capacity planning, renewal forecasting, and utilization.
  • Translate data into actionable insights, enabling Client Success leaders to make proactive, informed decisions.

Process & Enablement

  • Design, document, and launch scalable processes, workflows, and automations to improve efficiency and ensure consistent Client experience across Engagement Solution Lines, as applicable.
  • Analyze and recommend improvements to operational practices, ensuring alignment to Client Success and company objectives.
  • Manage internal collateral and Client-facing program assets, as applicable.

Systems & Tools

  • Serve as administrator and power user for Client Success platforms (Totango, Zendesk, Loop, Pendo, Workfront, Salesforce, Zapier etc.).
  • Build and operationalize the Client journey map across systems, automating touchpoints wherever possible.
  • Partner with cross-functional stakeholders (Sales, Solution Line, Product, Delivery) to define requirements and implement solutions.
  • Ensure data integrity and system hygiene across CRM, CS platforms, and supporting tools.

Community & Communication

  • Manage Client-facing communications (platform updates, in-app notifications).
  • Coordinate automated reporting, partner webinars, and other Client engagement programs, as applicable.
  • Support the development and implementation of engagement strategies and initiatives.

Cross-Functional Collaboration

  • Partner with Sales, Solution Lines, Delivery, Finance, and Product to ensure a seamless Client lifecycle and consistent reporting.
  • Function as a connector between operational analytics and frontline Client Success execution.

POSITION REQUIREMENTS

Qualifications

  • Bachelor’s degree in business, Analytics, Communications, or related field required.
  • 3+ years of Client-facing experience (Account Management, Client Success, Employee Engagement, or related).
  • Strong problem-solving, analytical, and strategic thinking skills; able to connect data to business outcomes.
  • Experience with Client Success platforms (Totango, ChurnZero, Gainsight, Vitally, etc.) and CRM systems (HubSpot or Salesforce).
  • Proficiency in Excel/Google Sheets and BI tools (Tableau, Power BI, or similar).
  • Experience with Client segmentation and health/revenue tracking.
  • Strong communication skills—able to present data, insights, and recommendations to leadership and large groups.
  • Highly organized, detail-oriented, with demonstrated project management experience.
  • Comfortable working in a SaaS or professional services environment.

Success Profile

  • Client-Centric Mindset: Views data, systems, and processes as tools to create better Client outcomes.
  • Operational Excellence: Builds scalable, repeatable, and efficient processes that drive consistency.
  • Tech & Data Savvy: Fluent in CS tools, automation, and data visualization; able to “tell the story” with data.
  • Collaborative Spirit: Strong cross-functional partner, able to influence without direct authority.
  • Continuous Improvement: Proactively identifies gaps and designs solutions to uplevel team performance.
  • Adaptable: Thrives in a fast-paced, evolving business environment.