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Customer Success Operations Manager Jobs in Arizona

TRAPP TECHNOLOGY INC

Customer Success Manager

Phoenix, AZ · On-site +1

$60K/yr

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp Technology and ArmorPoint customers. The position serves as the primary point of contact ...

SHI GmbH

Customer Success Manager - VMware

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Can analyze financial and operational data to make informed decisions. * Emotional Intelligence:

EDB

Principal Customer Success Manager

Phoenix, AZ · On-site

For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...

Townsquare Interactive

Customer Success Lead

Phoenix, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our all-in-one business management platform enhances customer flow, while our digital marketing ... success, onboarding, operations, and digital marketing solutions. Development goes beyond ...

Townsquare Interactive

Customer Success Lead

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our all-in-one business management platform enhances customer flow, while our digital marketing ... success, onboarding, operations, and digital marketing solutions. Development goes beyond ...

Townsquare Interactive

Customer Success Lead

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Our all-in-one business management platform enhances customer flow, while our digital marketing ... success, onboarding, operations, and digital marketing solutions. Development goes beyond ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

$60K/yr

USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company ... We develop smart building software and integrated hardware solutions that connect property managers ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company ... We develop smart building software and integrated hardware solutions that connect property managers ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site +1

USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company ... We develop smart building software and integrated hardware solutions that connect property managers ...

1VALET

Customer Success Specialist

Phoenix, AZ · On-site

USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company ... We develop smart building software and integrated hardware solutions that connect property managers ...

1Valet

Customer Success Specialist

Phoenix, AZ · On-site

$60K/yr

USA Reports to: Director Operations, USA About 1Valet 1Valet is a Canadian technology company ... We develop smart building software and integrated hardware solutions that connect property managers ...

Stryker

Customer Success Manager (Remote)

Phoenix, AZ · Remote

$116K - $193K/yr

Minimum 4 years of relatable work experience required in customer success, account management or related field * Healthcare industry experience with knowledge of clinical operations, patient care ...

New

Versaterm

Director, Customer Success

Mesa, AZ

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Proven experience in a customer success, account management, or similar client-facing role. * Strong knowledge of customer success processes and CRM software, with preference given to candidates with ...

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Showing results 21-40

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Arizona

Customer Success Operations Manager information

See Arizona salary details

$41.5K

$115.3K

$126.3K

How much do customer success operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success operations manager in Arizona is $115,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $124,900.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Arizona?

For Customer Success Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Arizona look for?

The top searched job categories for Customer Success Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Operations Manager jobs?

Cities in Arizona with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,254 per year, or $55.4 per hour.

Customer Success Manager

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$60K/yr

Full-time

Re-posted 4 hours ago

Job description

The Customer Success Manager is responsible for cultivating and maintaining strong relationships with Trapp
Technology and ArmorPoint customers. The position serves as the primary point of contact for assigned accounts,
accountable for understanding their needs, and collaborating with internal teams to deliver
outstanding service. This role requires a strategic mindset, excellent communication skills, and a
passion for ensuring client success.
Essential Duties:
  • Builds and maintains strong, trusting relationships with assigned client accounts.
  • Understands client objectives and works collaboratively to meet their needs.
  • Develops account plans with key team stakeholders to achieve client goals and objectives.
  • Identifies opportunities for account growth and upsells additional services.
  • Conducts regular/frequent cadence meetings with assigned customer accounts to ensure
  • services provided meet standards.
  • Provides regular updates to clients on project status and performance metrics.
  • Ensures governance on contracted services and manages scope of customer support requests.
  • Proactively identifies potential issues and implements preventive measures.
  • Works closely with internal teams to troubleshoot and solve problems.
  • Gathers client feedback and uses it to enhance service delivery.
  • Conducts client satisfaction surveys and implements improvements based on results.
  • Prepares and presents regular reports on account performance. Uses data insights to make
  • informed decisions and recommendations.
  • Tracks assigned Customer Incidents and Service Requests and ensures the complete
  • resolution by the Service Delivery team.
  • Acts as the single point of escalation for Service Requests and ensures prompt and accurate
  • communication with customers.
  • Communicates with customers via Phone, Chat or Email mediums; keeping them informed of
  • support request progress, impending change notifications or mutually agreed maintenance
  • schedules.
  • Maintains accuracy and completeness of Service Delivery Knowledge base.
  • Participates in internal meetings and required trainings.
  • Maintains a professional image and demonstrates an understanding of and follows all Company
  • Policies and Procedures.
  • Other duties as assigned.

  • High School Diploma or GED equivalent, required.
  • 2+ years of experience in the Computer Industry in a hands-on technical position.
  • 4+ years of experience in customer service.
  • 1+ years of experience in a leadership role, preferred.
  • Self-motivated with the ability to work in a fast paced, technically advanced environment.
  • Understanding of support tools, techniques, and how technology is used to provide IT services.
  • Ability to manage multiple tasks and deadlines in a fast paced environment.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Mid-level knowledge of computer and operating systems.
  • Strong interpersonal and communication skills including active listening and customer-care.
  • Service awareness of all organization's key IT services for which support is being provided.
  • Typing skills to ensure quick and accurate entry of Incident and Service Request details.
  • Exceptional organization and time management skills.

Working Conditions:
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. This job may require handling objects
up to 10 pounds frequently and 20 pounds occasionally. While performing the duties described herein,
the employee is regularly required to sit; use hands and fingers to handle or feel in addition to talking
and hearing. The employee is frequently required to stand and walk. The noise level in the work
environment is usually moderate. Office environment is normally climate-controlled.
Management has the right to revise this job description at any time. The job description is not a contract for employment, and
either you or the employer may terminate employment at any time, for any reason. This job description is not intended to be an
exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned.

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