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Customer Success Operations Manager Jobs in Arizona

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

Fullbay

Customer Success Associate

Phoenix, AZ

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ

$66K/mo

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

BizIQ

Manager of Customer Success

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

EXPERIENCE AND EDUCATION * 2+ years of experience managing and building high-performing customer success teams. * 5+ years of account and client management experience with a strong record of ...

Vertex Education

GTM Operations Analyst

Chandler, AZ

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer success operations or administrative support. * Experience with HubSpot (preferred) or another CRM; ability to learn new systems quickly. Skills and Competencies: * Strong organizational and ...

Vertex Education

GTM Operations Analyst

Chandler, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... customer success operations or administrative support. * Experience with HubSpot (preferred) or another CRM; ability to learn new systems quickly. Skills and Competencies: * Strong organizational and ...

RIIM

Customer Success Executive

Scottsdale, AZ · On-site

Customer Success Executive Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing Automation. We are located in Scottsdale Kierland area ...

Cohere Beauty

Customer Success Coordinator

Phoenix, AZ · On-site

$17.75 - $23.25/hr

Customer Success Coordinator The Customer Success Coordinator provides administrative and operational support to the Customer Success and Project Management team. This role focuses on task execution ...

TheRIIM LLC

Customer Success Executive

Scottsdale, AZ · On-site

Company Description About US ( / Mobile: ios.markate.com / android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing ...

TheRIIM LLC

Customer Success Executive

Scottsdale, AZ · On-site

Company Description About US ( | Mobile: ios.markate.com | android.markate.com Markate.com is a cloud based CRM business owners app which also includes Field Service Management, Sales & Marketing ...

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Showing results 41-60

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Arizona

Customer Success Operations Manager information

See Arizona salary details

$41.5K

$115.3K

$126.3K

How much do customer success operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer success operations manager in Arizona is $115,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $124,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are popular job titles related to Customer Success Operations Manager jobs in Arizona?

For Customer Success Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Arizona look for?

The top searched job categories for Customer Success Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Operations Manager jobs?

Cities in Arizona with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,254 per year, or $55.4 per hour.

Customer Success Director

Simco Electronics

Scottsdale, AZ • On-site

Full-time

Re-posted 26 days ago

Job description

The Director of Customer Success, West, is responsible for managing a team of Customer Success professionals driving customer satisfaction, retention and growth within a specific geographic area in addition to owning relationships with key/enterprise clients.


*This position is located in Salt Lake City or Scottsdale, AZ Metro Areas


Responsibilities:

  • Serve as an enthusiastic ambassador of SIMCO’s Mission in Service.
  • Management: Responsible for the leadership and outcomes of a team of Customer Success professionals and their objectives. Additionally, the Director will own the relationship with customers in the 6-7 figure annual revenue range. May involve managing managers (2nd level).
  • Ambassador: As a skilled technical advisor, work closely with customers to solve technical problems, identify opportunities to increase quality and reduce costs through innovative service offerings. Assist customers with test equipment application challenges and choices.
  • Onboarding and Training: Provide exceptional training experiences for Customer Success teammates and drive consistent, repeatable best practices within team.
  • Cross-sell / Up-sell: Find opportunities to organically grow the business relationship with customers in the territory.
  • Continuous Improvement: Identify opportunities to foster an environment that promotes loyalty and long-term relationships with our customers by driving out program waste.
  • Reporting: Collect and report on customer health, forecasts, and competitive information. Identify areas to improve internal technologies, systems and measurements for more effective customer satisfaction behaviors.
  • Metrics: Expose subsets of metrics for executive team and company visibility.
  • KPIs:Drive team to meet territory key performance objectives.
  • Increased retention rate and growth % of #
  • Increased volume #
  • Increased Customer Satisfaction %
  • Employee Engagement; Q12/eNPS


Qualifications and Requirements:

  • Education: Bachelor's degree in Business, Engineering or a related field. Experience and Certification(s) in the Calibration and/or Lean Six Sigma is desirable.
  • Experience: Proven experience in driving customer service excellence with a strong focus on customer satisfaction and achieving retention and growth goals. Management experience required. 2nd level management experience preferred.
  • Skills: Strong communication, leadership, and analytical skills. Ability to work with customers on issue resolution, forecasting, new service solutions and follow corporate policies regarding customer relations.
  • MS Office Products: Ability to produce concise, clear PowerPoint presentations, backed by sound Excel analysis. Plus, other related applications.
  • Travel: Approximately 50% travel can be expected. Commitment is dependent on customer needs within the area of responsibility.


As Director of Customer Success, West, several technical skills are crucial to effectively managing service retention and customer relationships. Below are several key technical attributes to possess:


Technical Skills:

  • Technical Knowledge: Ability to train, educate, and assist customers with test equipment problems and applications. Experience in the Calibration marketspace is highly preferred.
  • Customer Relationship Management (CRM): Maintain and update customer records in CRM (Salesforce).
  • Data Analysis: Competence in using tools like Excel or specialized software to analyze service data, generate reports, and make data-driven decisions.
  • Planning: Expertise in creating and executing effective plans to achieve retention and growth objectives. Forecasting is a key component.
  • Product Knowledge: In-depth understanding of the services being sold to effectively communicate benefits and features to customers.


These management and technical skills, combined with strong interpersonal abilities, are essential for the Director of Customer Success, West, to succeed in their role.