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Customer Success Operations Manager Jobs in Arizona

Versaterm

Director, Customer Success

Mesa, AZ · On-site

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support. * Ensure role ...

LocalWork

Customer Success Specialist

Chandler, AZ · On-site

$55K - $70K/yr

Proven experience in a customer success, account management, or similar client-facing role. * Strong knowledge of customer success processes and CRM software, with preference given to candidates with ...

Everseen

Customer Success Analyst

Charlotte, NC · On-site

Working with our Operations (customer delivery) and Sales to ensure complete roll out. Profile and Skills * 1-3 years of experience in a Customer Success, Retail Management or Training and Enablement ...

EHS Insight

Customer Success Associate

Phoenix, AZ · On-site

Manage the onboarding of new customers, minimizing customers time to value. Lead customers through ... Success in a technology field. * Environmental, Health, and Safety industry knowledge and ...

New

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

WillScot

WS - Customer Success Supv

Scottsdale, AZ · On-site

$65 - $90/hr

Build sustainable relationships with staff, Commercial and Operational Excellence teams through ... Proficient with MS Office/Excel/Word/Outlook as well as Salesforce.com or other CRM; JD Edwards, or ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$60 - $85/hr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Jobless

Customer Success Associate

Phoenix, AZ · On-site

$60 - $80/hr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple -- to create safer ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

New

Fullbay

Customer Success Associate

Phoenix, AZ · On-site

$55K - $66K/yr

Customer Success Associate (CSA) About Us At Fullbay, our mission is simple - to create safer roads ... Strategically manage retention outcomes across a pooled portfolio of small to mid-size customers ...

Vertex Education

GTM Operations Analyst

Chandler, AZ · On-site

... customer success operations or administrative support. * Experience with HubSpot (preferred) or another CRM; ability to learn new systems quickly. Skills and Competencies: * Strong organizational and ...

Vertex Education

GTM Operations Analyst

Chandler, AZ · On-site

... customer success operations or administrative support. * Experience with HubSpot (preferred) or another CRM; ability to learn new systems quickly. Skills and Competencies: * Strong organizational and ...

ASSA ABLOY

Director of Customer Success

Phoenix, AZ · Remote

General Manager, SiteOwl Location: Austin, TX/Phoenix, AZ (Remote) Team: Customer Success Managers, Support Level: Leadership team member About SiteOwl SiteOwl is a physical security lifecycle ...

New

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Arizona

Customer Success Operations Manager information

See Arizona salary details

$41.5K

$115.3K

$126.3K

How much do customer success operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success operations manager in Arizona is $115,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $124,900.00 and $124,900.00 per year, depending on experience, location, and employer.

What is a customer success operations manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

How does a customer success operations manager typically collaborate with customer success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as a customer success operations manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Manager jobs in Arizona?

For Customer Success Operations Manager jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Manager jobs in Arizona look for?

The top searched job categories for Customer Success Operations Manager jobs in Arizona are:

What cities in Arizona are hiring for Customer Success Operations Manager jobs?

Cities in Arizona with the most Customer Success Operations Manager job openings:

Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Arizona as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $115,254 per year, or $55.4 per hour.

Director, Customer Success

Versaterm

Mesa, AZ • On-site

Full-time

Re-posted 16 days ago

Job description

The Company
Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem - dispatch, law enforcement, forensics, courts, and beyond. We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments.
When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades.
AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it.
This work attracts a specific kind of person - someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real.
The Role
The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization operating under a "One Account, One Owner" model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.
The Director defines how Customer Success operates-establishing engagement models, operating cadence, and cross-functional alignment-while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a seamless and scalable customer experience.
This job posting is being used to fill an existing vacancy.
What You Do
Customer Success Strategy & Execution
  • Execute Customer Success strategies across all customer segments, ensuring alignment to company growth and retention objectives.
  • Establish standardized customer lifecycle motions, including success planning, business reviews, adoption programs, and renewal readiness.
  • Ensure a proactive, outcome-driven approach to customer engagement focused on value realization and measurable impact.
  • Build scalable processes and playbooks that reduce duplication and ensure consistency across Customer Success teams.

Operating Model & Segmentation
  • Lead a multi-tier engagement model across Strategic, State, Enterprise, and Transactional accounts.
  • Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide general project knowledge and engage specialists for additional targeted support.
  • Ensure role clarity across Customer Success and adjacent teams, reinforcing boundaries around support, project delivery/onboarding, and sales ownership.
  • Continuously refine segmentation and coverage models to balance engagement with scalable programs.
  • Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating 180-90 days pre-expiry), enforcing disciplined commercial rigor across procurement cycles, and operationalizing cross-functional support to drive on-time renewals, maximize ARR retention and price increases, mitigate churn risk, and ensure consistent value realization for customers.

Cross-Functional Leadership
  • Partner with Sales, Project Delivery/Onboarding, Support, Product, and Marketing to deliver a cohesive customer experience.
  • Establish clear handoffs and accountability across onboarding, Customer Success, and renewals.
  • Serve as an escalation point for high-risk or high-impact customer situations to ensure satisfactory customer resolution and support.
  • Provide Voice of Customer insights to influence product roadmap and go-to-market strategy.

Data, Reporting & Performance Management
  • Own and drive gross and net revenue retention across the customer portfolio, aligning performance to company financial targets.
  • Define and operationalize success metrics across Customer Success and Renewals, including retention, on-time renewals, customer health, business review quality, and expansion pipeline influence.
  • Design and execute structured renewal motions, incorporating early engagement, procurement tracking, and risk mitigation to ensure predictable, on-time renewals.
  • Leading the Renewals team and partnering with sales teams to drive expansion opportunities and maximize lifetime value.
  • Proactively identify churn risks through health, adoption, and engagement signals; implement targeted save plans to mitigate attrition.
  • Establish and maintain customer health scoring models to guide segmentation, prioritization, and intervention strategies.
  • Drive a consistent operating cadence (e.g., pipeline reviews, business reviews) to assess customer health, renewal forecasts, and team performance; coach proactively and enforce accountability.
  • Ensure CRM hygiene and data integrity (e.g., Salesforce), enabling accurate forecasting, renewal visibility, and revenue reporting.
  • Analyze systemic risks and performance trends, translating insights into process improvements, playbook enhancements, and program investments.
  • Oversee automated customer engagement programs (e.g., campaigns, webinars, lifecycle education, newsletters) to scale impact and drive adoption.
  • Communicate performance, risks, and strategic recommendations clearly to GTM and Executive Leadership, ensuring alignment and informed decision-making.

What You Bring
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 10+ years of experience in Customer Success, Account Management, or related SaaS roles.
  • 5+ years of experience leading teams and developing people leaders.
  • Proven experience owning retention, renewals, and customer growth metrics at scale.
  • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies.
  • Experience building and standardizing processes, playbooks, and performance frameworks.
  • Strong data orientation, with the ability to translate insights into action and measurable outcomes.
  • Exceptional collaboration and leadership skills, with the ability to align cross-functional teams.
  • Excellent communication and executive presence, with experience engaging senior stakeholders.
  • Ability to operate effectively in complex, high-accountability environments.
  • Experience in public sector, GovTech, or public safety SaaS environments preferred.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.
Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.
AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people.
Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.

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