Customer Success Operations Analyst Jobs in Spring Hill, FL

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.

• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance

• A work environment where all employees are valued, respected and safe

• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions

• Recognition, professional development, advancement and having fun!

Summary

This position reports to the CAE USA Strategic Growth Operations Manager. This position supports all the Strategic Growth and CAE USA Profit & Loss (P&L) business units by managing pipeline and forecasting accuracy, owning CRM architecture and Strategic Growth data pipelines, and improving Strategic Growth Operations processes. This role drives alignment between Strategic Growth, Program Management, and Finance, enhances leadership decisionmaking through clear reporting and structured analyses, and supports key planning cycles that shape annual targets, forecasts, and investment priorities.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support with the end-to-end Strategic Growth data pipeline, including data ingestion, cleaning, validation, and quality control within Salesforce

• Partner with BD stakeholders to identify data issues, troubleshoot problems, and implement scalable, sustainable fixes and improvements

• Participate in BD improvement initiatives and train Salesforce users

• Manage and enhance Salesforce architecture, ensuring alignment with business processes, forecasting needs, and BD operational standards

• Support and participate in monthly Salesforce pipeline and forecasting reviews, ensuring accuracy of inputs and outputs and enabling predictable forecasting

• Analyze business development data and translate findings into clear, compelling narratives that enhance leadership understanding of pursuit performance, pipeline health, and strategic opportunities

• Manage monthly cadence processes involving strategic growth data, ensuring leadership receives consistent, accurate insights that support forecasting, opportunity alignment, and operational decisionmaking

• Design, maintain, and continuously improve Tableau dashboards and data visualizations to support opportunity reviews, forecasting, and executive reporting

Qualifications and Education Requirements

• Bachelor's degree in Business, Marketing, Data Analytics, Engineering, or related field

• Typically 3 or more years of experience in data analysis, CRM administration, business operations, or similar roles

• Strong understanding of data pipelines, data architecture, and data quality management

• Demonstrated ability to collect data, define problems, establish facts, and draw valid conclusions

• Ability to generate effective oral and written presentations on complex and technical subjects

• Ability to interpret detailed business requirements and translate them into data structures, validation logic, and reporting outputs

• Strong problemsolving mindset with the ability to handle abstract concepts and ambiguous datasets

• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Preferred Skills

• Hands on experience administering or supporting Salesforce, including objects, fields, validation rules, flows, and data imports

• Experience designing and maintaining Tableau dashboards, including data blending, calculated fields, and automated refresh pipelines

• Excellent analytical, organizational, and problemsolving skills; ability to independently diagnose and resolve data issues

• Experience working in U.S. DoD capture, RFP, or proposal environments

• Familiarity with process improvement tools and methodologies, including leading or participating in workflow optimization projects

Security Responsibilities

Must complywith all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Work Environment

• Duties performed in an office environment and manufacturing facility.

• Must be able to work overtime on and off-shifts as required.

• The employee is on call 24x7 for the resolution of problems and issues.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.

Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

Privacy Statement | CAE

As part of our process, we may use AIsupported tools to help review applications, with human decisionmaking at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.