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Customer Success Operations Analyst Jobs in Raleigh, NC

Railinc

Customer Success Specialist

Cary, NC · On-site

... critical operations, to track and trace applications, to Big Data analytics, Railinc is solving ... Customer Success Specialists are expected to provide timely responses to customer emails, telephone ...

Ecorobotix

Customer Success Manager

Raleigh, NC · On-site

... operational and agronomic data into actionable insights. Combined with Ecorobotix's precision ... Conduct field activities: drone visits, soil analysis support, sensor installation, and integration ...

ACA Group

Customer Success Specialist

Durham, NC · On-site

Analyze client issues and develop approaches to remediate them. * Act as the main RegTech POC ... operations. ACA is an equal opportunity employer that values diversity. We conduct our business ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Takes an analytical, strategic approach to our customers' success, constantly iterating to improve the whole customer experience. * Excited to bring new processes and procedures to continue to ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... This role is a blend of project management, relationship-building, analytical rigor, and hands-on ...

Syneoshealth

Sr Tech Customer Success Analyst

Morrisville, NC · On-site

$82K - $109K/yr

Sr Tech Customer Success Analyst Syneos Health is a leading fully-integrated life sciences services ... Job responsibilities Provide analysis and insight to operational and business development teams ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... This role is a blend of project management, relationship-building, analytical rigor, and hands-on ...

ACA Group

Customer Success Specialist

Durham, NC · Hybrid

Analyze client issues and develop approaches to remediate them. Act as the main RegTech POC ... operations. What we commit to ACA is an equal opportunity employer that values diversity. We ...

LHH US

Customer Success Program Specialist

Raleigh, NC · On-site

$38 - $42/hr

Reporting & Analytics * Develop and maintain operational and executive-level reports. * Analyze production, inventory, and logistics data to support decision-making and customer success.

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

We have operations throughout the United States and Canada with offices in Burnaby (British ... Analyze team and customer data to identify trends, share insights with leadership and drive ...

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All JobsCustomer Success Operations Analyst JobsCustomer Success Operations Analyst Jobs in Raleigh, NC

Customer Success Operations Analyst information

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How much do customer success operations analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for customer success operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.28 per hour, depending on experience, location, and employer.

What is a customer success operations analyst?

Customer Success Operations Analysts are professionals who support customer success teams by optimizing processes, analyzing data, and implementing tools to improve customer experience and retention. They work behind the scenes to ensure that the customer success team operates efficiently, using insights from data to identify trends and areas for improvement. Their responsibilities may include creating reports, managing customer success software, and developing strategies to enhance customer satisfaction and loyalty. By bridging the gap between data analysis and customer-facing teams, they help drive overall company growth.

How does a customer success operations analyst typically collaborate with customer success managers and other departments?

A Customer Success Operations Analyst works closely with Customer Success Managers (CSMs) to streamline processes, analyze customer data, and provide actionable insights that help improve customer satisfaction and retention. Analysts often serve as a bridge between CSMs and departments like Sales, Product, and Marketing by sharing data-driven recommendations and helping to implement scalable solutions. Collaboration usually involves regular meetings, reporting on key metrics, and supporting the adoption of new tools or workflows. This cross-functional teamwork ensures that customer success strategies are aligned with broader business goals and that teams are equipped with the information needed to deliver outstanding customer experiences.

What are the key skills and qualifications needed to thrive as a customer success operations analyst, and why are they important?

To thrive as a Customer Success Operations Analyst, you need strong analytical skills, experience with data management, and a background in business or related fields. Familiarity with customer relationship management (CRM) systems, data visualization tools like Tableau, and proficiency in Excel or SQL are typically required. Excellent communication, problem-solving, and collaboration skills help you work effectively with cross-functional teams and translate data insights into actionable strategies. These abilities are crucial for optimizing customer success processes, driving retention, and supporting data-driven decision-making.

What is the difference between Customer Success Operations Analyst vs Customer Support Specialist?

AspectCustomer Success Operations AnalystCustomer Support Specialist
Primary FocusOptimizing customer success processes, data analysis, and operational efficiencyHandling customer inquiries, troubleshooting, and providing support
Required SkillsData analysis, CRM tools, process improvementCommunication, problem-solving, product knowledge
Work EnvironmentCross-functional teams, data-driven tasks, strategic planningCustomer-facing, support centers, direct interaction with clients
Common CertificationsCRM certifications, data analysis coursesCustomer service certifications, product training

The Customer Success Operations Analyst focuses on improving customer success strategies through data analysis and operational improvements, while the Customer Support Specialist primarily handles direct customer interactions and troubleshooting. Both roles are essential in customer-centric companies but differ in scope and responsibilities.

What are popular job titles related to Customer Success Operations Analyst jobs in Raleigh, NC?

For Customer Success Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Analyst jobs in Raleigh, NC look for?

The top searched job categories for Customer Success Operations Analyst jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Customer Success Operations Analyst jobs?

Cities near Raleigh, NC with the most Customer Success Operations Analyst job openings:

Customer Success Operations Analyst jobs near you

Customer Success Specialist

Railinc

Cary, NC • On-site

Full-time

Medical

Re-posted 22 days ago

Job description

Location: Cary NC (Onsite presence is required)
Railinc creates cutting-edge technology solutions for one of North America's most important industries. From developing technology that supports critical operations, to track and trace applications, to Big Data analytics, Railinc is solving some of the railroad industry's toughest challenges. At Railinc, we do work with a purpose - our efforts have a direct impact on economic growth, life-saving safety measures, and ground-breaking technology advances. If you want to work in tech and make a real difference in the world, Railinc is the place for you.
The supplemental benefits of working at Railinc are numerous: impressively low health insurance premiums, flexible working hours, on-site workout facilities, community service and support efforts, company outings, and more. For more information, please visit www.railinc.com.
Job Accountability/Responsibilities - ESSENTIAL FUNCTIONS:
  • Acting as a front-line liaison between the customer and Railinc products and services, the Customer Success Specialist possesses the proper product knowledge to train customers and recognize when to transition issues to the next level of Product Support.
  • Participate in product testing and verification, as well as assist with documenting customer requirements for enhancements to our applications.
  • Customer Success Specialists are expected to provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products, including timely and responsive emergency on-call support 24/7 (based on a rotating schedule).
  • Maintain tracking and reporting of all incidents, requests, and problems, learn Railinc products to ensure ability to assist customers in resolving issues, process all external communications, and facilitate critical incident response coverage.

Career Path:
  • At Railinc, Customer Success Specialists are on an accelerated track for promotion and increased responsibility. Railinc trains and supports Customer Success Specialists to be promoted to Business Analysts in future years. As a Business Analyst you will assist in managing industry projects, assisting development teams, and contributing to the creation of new features and functionality for Railinc products and services.
  • Motivated individuals who want to perform at a high level and succeed are well-suited for the Customer Success Specialist position. Railinc is committed to investing in these employees' futures and will do everything it can to support their growth.

Knowledge, Skills, abilities/minimum requirements/competencies:
  • Basic to intermediate-level experience with Microsoft Office Suite.
  • Preferred exposure to coding languages such as Python and SQL.
  • Ability to multitask and prioritize (professionally handle multiple customer cases in various stages of resolution on an ongoing basis).
  • Ability to communicate and follow up professionally within the organization and with external customers.
  • Demonstrated ability to solve minor to complex customer support issues.
  • Demonstrated a high degree of accuracy and attention to detail.
  • Prior success working in a customer service role/environment preferred.
  • Availability to complete assignments that include on-call duties covering evenings (7:00pm - 7:00am), including weekends and holidays.

Education, experience, certification/training:
  • Bachelor's degree required.
  • Strong communication, customer service, problem solving, and critical thinking skills.

VALUES:
  • Results: We deliver on our promises to create value for the freight rail industry through talented people, good ideas, business leadership and great technology.
  • Collaboration: We collaborate with our teams and our customers to get the job done, respecting individual ideas and contributions, and moving forward in pursuit of shared goals.
  • Service: We serve the changing needs of our customers and our industry to enhance the value they bring to our community, the environment and our economy.

Physical Requirements:
  • Sedentary work: Assignment involves sitting at workstation (desk) most of the time (up to 8 hours) with only occasional walking and/or standing.
  • Keyboarding: Primarily using fingers for typing.
  • Talking: Expressing or communicating verbally through use of spoken words (accurately conveying detailed or important spoken instructions to others).
  • Hearing: Ability to receive detailed information through oral communication and to make discriminations in sound.
  • Visual: Through close visual acuity, required to perform activities such as: preparing and analyzing data and figures; transcribing; viewing computer terminal; extensive reading (with or without correction).
  • Environment: Because the requirements of this position require frequent, often informal collaboration with other Railinc colleagues and external stakeholders, and to maximize the development of the skills and responsibilities essential for this position, Railinc expects that the work required of this role be performed predominantly in the office consistent with Railinc's in-the-office work policies, as communicated by Human Resources and/or Senior Management. Any individual variations on in-the-office work policies will be reviewed by Human Resources on a case-by-case basis. As work is performed predominantly within an office setting, there is no substantial exposure to adverse environmental conditions (i.e., extreme heat, cold, noise, etc.).

Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The company reserves the right to change, modify and/or delete aspects of this position as needed at any time.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, national origin, disability, veteran status or other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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