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Customer Success Manager Jobs in Rome, GA (NOW HIRING)

Carmax

Customer Service - Collections

Cartersville, GA

$15.25 - $20/hr

... management options all while annotating accounts in inter-company systems to document all ... success. From dealing with complex customer issues to posting payments, you will balance the needs ...

Bojangles

General Manager

Cartersville, GA · On-site

You enjoy making every customer smile * * You understand your success depends on the success of others Schedule: Monday to Friday Weekends Experience: Management: 2 years (Preferred) general manager ...

Bojangles

General Manager

Rome, GA

You enjoy making every customer smile * * You understand your success depends on the success of others Schedule: Monday to Friday Weekends Experience: Management: 2 years (Preferred) general manager ...

Bojangles

General Manager

Rome, GA · On-site

You enjoy making every customer smile * * You understand your success depends on the success of others Schedule: Monday to Friday Weekends Experience: Management: 2 years (Preferred) general manager ...

Bojangles

General Manager

Rome, GA · On-site

You enjoy making every customer smile * * You understand your success depends on the success of others Schedule: Monday to Friday Weekends Experience: Management: 2 years (Preferred) general manager ...

Taco Bell

Shift Manager

Cartersville, GA

$14 - $22/hr

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs. * Oversee Team Members' completion of Shift Excellence tasks and ...

Taco Bell

Shift Manager

Rome, GA

$14 - $22/hr

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs. * Oversee Team Members' completion of Shift Excellence tasks and ...

Taco Bell

Shift Manager

Calhoun, GA

$14 - $22/hr

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs. * Oversee Team Members' completion of Shift Excellence tasks and ...

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Customer Success Manager information

See Rome, GA salary details

$32.5K

$83.1K

$140.1K

How much do customer success manager jobs pay per year?

As of May 30, 2026, the average yearly pay for customer success manager in Rome, GA is $83,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rome, GA? The most popular types of Customer Success jobs in Rome, GA are:
What job categories do people searching Customer Success Manager jobs in Rome, GA look for? The top searched job categories for Customer Success Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Customer Success Manager jobs? Cities near Rome, GA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Pro Customer Service/Sales

Pro Customer Service/Sales

Home Depot

Cartersville, GA

Other

Posted 26 days ago

Home Depot rating

7.5

Company rating: 7.5 out of 10

Based on 6,226 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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