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Customer Success Manager Jobs in Rome, GA (NOW HIRING)

NOVO Health Services

Route Service Representative

Rockmart, GA · On-site

$17 - $21.75/hr

... with Customer Success Manager and plant personnel to ensure needs of each account assigned are met. • Load and unload trucks daily, ensuring that all needed items are accounted for before trip ...

The HON Company LLC

Project Success Student

Cedartown, GA · On-site

$15.75 - $21.50/hr

Responible for quality hardware packs that will be with every until produced to the customer ... Good grades Good attendance and diligence Time management self-motivation attention to detail. HNI ...

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Customer Success Manager information

See Rome, GA salary details

$32.5K

$83.1K

$140.1K

How much do customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for customer success manager in Rome, GA is $83,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Rome, GA? The most popular types of Customer Success jobs in Rome, GA are:
What job categories do people searching Customer Success Manager jobs in Rome, GA look for? The top searched job categories for Customer Success Manager jobs in Rome, GA are:
What cities near Rome, GA are hiring for Customer Success Manager jobs? Cities near Rome, GA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Route Service Representative

Route Service Representative

NOVO Health Services

Rockmart, GA

$17 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Route Service Representative (RSR) is the face of Simple and responsible to retain all customers, grow current account revenue, identify potential prospects, and maximize route efficiency. The RSR will take full ownership of each account assigned ensuring responsiveness and creative problem-solving strategies. This position requires an organized, well-rounded professional who enjoys building relationships, negotiating contracts, account management, and problem solving.

RESPONSIBILITIES:


Follow all Federal, State, and Local laws and regulations as well as Corporate Safety Policies.
As the face of Simple, you will work to build trust and rapport with each account's key decision makers and end users
Be responsive to customer needs using creative problem-solving techniques to ensure customer satisfaction
Grow existing business by identifying and offering additional products and services
Ensure assigned route maximizes efficiency and productivity, drives revenue and controls cost
Negotiate renewal agreements with assigned customers
Seek out referrals from current accounts and communicate to Director of Sales potential prospects
Maintain professionalism at all levels, including appearance, attitude, and organization of accounts and route trucks.
Deliver clean linen and monitor quality and inventory levels ensuring customers can fulfill day-to-day functions of their facility
Remove soiled linen, properly identify and transport to plant for processing
Collaborate with Customer Success Manager and plant personnel to ensure needs of each account assigned are met.
Load and unload trucks daily, ensuring that all needed items are accounted for before trip departure and execute route completion procedure
Other tasks as assigned

MINIMUM REQUIREMENTS:


Strong background in Customer Service and/or Sales
Previous experience driving 26-28' straight trucks
Clean and professional appearance (Company uniform will be provided)
Must possess valid driver's license with excellent driving record
Must meet all DOT requirements and have a valid DOT Medical Card (DOT physical can be scheduled by employer as part of hiring process)
Keep work area, route truck, and any assigned equipment clean and in good working condition.
Excellent communication skills (oral and written)
Good computer skills including Microsoft Office Suite and other software systems
Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs.
Ability to stand, walk, climb stairs, sit for up to 10 hours a day.

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)


Why work for Novo Health Services?


NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at www.novohealthservices.com!
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.

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