Internship Customer Success Jobs in Rome, GA (NOW HIRING)

FAIRLAND RECOVERY CENTER

Client Advocate / Case Manager Internship

Internship Duration: 6 months (includes housing if available and needed, but not required)

Compensation: Non-paid internship

Come join our team as a Client Advocate / Case Manager Internat FAIRLAND RECOVERY CENTER!

WHO WE ARE

Fairland Recovery Center was established with a clear purposeto be a solution for individuals grappling with chemical dependency and mental health challenges. Our mission is to provide effective, sustainable, affordable, and personalized treatment that fosters healing.

We consider ourselves more than just a treatment center; we are a dedicated collective that is deeply invested in the well-being of our entire community. This includes our patients and their families; our providers, payors, team members, and our local community.

We believe faithfully in the principles of RELATIONSHIP, recognizing the importance of personal care and genuine concern for every member of the Fairland family. Our commitment to INTEGRITY is evident in our emphasis on open and candid communication, ensuring the highest standards of professionalism, ethics, and personal responsibility.

In our pursuit of PERSONALIZATION, we understand that every individual is uniquely designed, and success is dependent on throwing away the one size fits all treatment model. Our model is driven by the COMMITMENT of each team member working in their area of expertise so that we collectively deliver our goal - giving our clients the best opportunity for long-term sobriety and stability.

As a Client Advocate / Case Manager Intern, you will gain hands-on experience in the addiction recovery field while contributing meaningfully to our mission. This six-month internship offers a unique opportunity to work alongside a multidisciplinary team of clinicians, medical staff, and operational leaders. In return, we provide housing, workforce development training, and mentorship in a supportive environment. This internship is ideal for individuals pursuing careers in mental health, addiction recovery, or behavioral health services

JOB SUMMARY

Client Advocate is the name for the traditional name in the field of a Case Manager and there is a reason why. The one line job description and measurement of success of a Fairland Recovery Client Advocate is - Must be successful at removing barriers to treatment for your assigned clients.

What does this mean in our culture?

Successful client advocates must be able to assertively build working relationships with this targeted population, provide ongoing comprehensive psychosocial/community living needs assessments (including evaluation of mental health and substance use disorders, with consultation), assist clients in prioritizing their needs, and facilitate linkage to needed community resources. This is a highly visible role in the program that is considered the connector to ensure that our interdisciplinary team works together to achieve the best outcome for the client. This role may assist with project coordination, to include reports, monitoring, etc. when called upon. She/he must possess and continue to develop working knowledge of community services and how to access resources and be able to initiate and maintain cooperative working relationships with clients and those serving them. Must have experience in customer service, quality service and the ability to address issues and concerns and conflict resolution. Ability to remain pleasant with others on the job, as well as with clients and always display a cool natured professional cooperative attitude.

SPECIFIC RESPONSIBILITIES

• Completes all new prescreens and program admissions duties for new clients, ensuring they are properly oriented to all aspects of the program.
• Meets with assigned clients on a regular basis to ensure best in class client satisfaction.
• Provides outreach, assessment, community resource linkage, and care management for the target populations.
• Be a resource to both the medical and behavioral health clinic by linking individuals to community resources and other supports to promote community integration
• Responsible for developing individualized case management treatment plans and case management progress notes
• With the individuals consent, engage family members, or other members of the individuals identified support system
• Assist individuals in gaining access to needed psychiatric, medical, social, residential, financial and other services appropriate for the individual
• Complete case management discharge documentation in a timely fashion
• Participate in quality improvement and data gathering and reporting as assigned
• Provide regular updates and as needed updates to probation officers, parole officers, lawyers and other correctional resources. Provide updates to social services agencies if a patient has an active case.
  
• Perform administrative duties regarding assigned patient financials such as collecting health insurance payor registration and collecting cash payments due from clients.
• Facilitates skill-building and evidence-based groups.
• Conducts face-to-face comprehensive assessments to identify problems and service needs.
• Identifies unmet needs, reviews available resources, and modifies the treatment plan as indicated.
• Provides relevant data to the process of insurance utilization review.
• Develops and maintains cooperative working relationships with community service providers.
• Maintain and update community resources listings of patients.
• Manages ongoing contact with alumni to ensure they have contact if help is needed and manage ongoing outcome measurement. Follows program graduates for up to two (2) years to measure outcomes.
• Ensures client confidentiality in compliance with 2CFR, Part 2
• Performs pre-screen evaluations with potential clients prior to admission and provides the information to the clinical staff. Also provides admission support and clinical documentation support
• Bring policy/personnel issues to management as they arise.
• Expected to report, without the threat of retaliation, any concerns regarding FRCs policies and procedures on patient privacy and any observed practices in violation of the policy to their supervisor.
• Answering the telephone courteously and efficiently and directing calls, as requested.
• Follows Infection guidelines at all times
• Completes and forwards copy of Incident Reports and any other staff/risk issues immediately to director
• Noting patient care and environmental issues and communicating with appropriate staff.
• Using the computer to type correspondence, reports and other items as requested, ensuring that typing is accurate.
  
  

KEY PERFORMANCE INDICATORS FOR THE ROLE (KPIs):

• Client Orientation and Admissions: Client Advocates ensure all clients are properly admitted into the facility programs and properly oriented to all aspects of the program.
• Client Satisfaction: Client Advocates are the lead staff with the responsible for ensuring client satisfaction. This is traditionally measured by scoring on regular Client Satisfaction surveys.
  
• Removing Client Barriers to Treatment: Client Advocates work to ensure that any barriers to successful program completion are resolved for clients in a timely manner. This is traditionally measured in terms of issue resolution closure according to published expectations of priority.
• Safety and Crisis Management: Client Advocates work to respond quickly and effectively to crises, ensuring the safety and security of clients and staff.
  
• Compliance with Treatment Plans: Client Advocates are assigned to create and monitor client treatment plans as it relates to needs that are outside of the traditional disciples of clinicals and medical service provision.
  
• Client Length of Stay and Positive / Successful Completion Rates: Client Advocates help track client progress through treatment stages and intervene promptly in cases of relapse or setbacks, or clients leaving against medical / client advise. This is traditionally measured through successful completion rates of clients and AMA / ACA metrics.
  
• Documentation and Record-Keeping: Client Advocates ensure timely and accurate completion of all necessary clinical / medical record documentation. They also can be of valuable aid in the compliance of medical record charting.
  
• Alumni Network: Client Advocates ensure timely and accurate completion of all necessary clinical / medical record documentation. They also can be of valuable aid in the compliance of medical record charting.

REQUIREMENTS:

• High School Diploma or GED
  
• Valid Driver's License
• Exceptional skills in administration, attention to detail and client care
• Basic computer skills, including familiarity with using the internet and Microsoft Word
  
• Ability to work independently and manage time efficiently.
• Ability to function as a member for a multi-disciplinary treatment team and work cooperatively with other agency employees.
  
• Must be very computer/software/internet savvy (MicroSoft Office)
• Comfortable in an environment where over-communication is needed
• Exceptional communication and follow through skills
• Ability to meet deadlines and work professionally
• Ability to maintain a strict level of confidentiality and compliance with HIPAA laws regarding healthcare treatment
• If in recovery, must have at least two (2) years clean time.