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Customer Success Manager Jobs in Ridgefield, WA (NOW HIRING)

UpGuard

Customer Success Manager

Portland, OR · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will ...

Everseen

Customer Success Manager

Portland, OR · On-site

The Role The Customer Success Manager role is pivotal in building and nurturing long-term partnerships with our retail clients. You will serve as the primary voice for value assurance, retail best ...

Autodesk, Inc.

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers ...

Autodesk

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers ...

Snapfinance

Client Success Manager

Vancouver, WA

We're proud of our inclusive, supportive culture, built on empowering our customers, partners, and ... Snap Finance is seeking a dynamic and motivated Client Success Manager in the Greater Vancouver ...

New

Xnurta

Client Success Manager

Portland, OR · Remote

The Client Success Management Team is client-centric and understands customer needs in all that they do. Additionally, you will continuously seek out opportunities to enhance our onboarding processes.

Milliman

Client Success Manager (MedInsight)

Portland, OR · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

Brandwoven

Be Seen First

Client Success Manager - Amazon

Portland, OR · Remote

$70K - $95K/yr

Success for us is about more than just driving sales, it's also about telling our client's brand ... * 2-3 years customer service and/or account management experience * Experience working with ...

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All JobsCustomer Success JobsCustomer Success Manager JobsCustomer Success Manager Jobs in Ridgefield, WA

Customer Success Manager information

See Ridgefield, WA salary details

$34.5K

$88.1K

$148.6K

How much do customer success manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for customer success manager in Ridgefield, WA is $88,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand regions can earn over $120,000, often with bonuses and benefits included.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What is the role of a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, and work to reduce churn by addressing client needs and promoting product adoption. CSMs often use customer relationship management (CRM) tools and require strong communication and problem-solving skills.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What do you do as a Customer Success Manager?

A Customer Success Manager (CSM) is responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They onboard new customers, provide ongoing support, address issues, and identify opportunities for account growth, often using customer relationship management (CRM) tools. The role requires communication skills, product knowledge, and a focus on customer satisfaction to reduce churn and promote loyalty.

What Do Customer Success Managers Do?

A customer success manager is the primary point of contact for clients of companies that provide online sales and services. As a customer success manager, your responsibilities include onboarding new clients, nurturing customer relationships, and providing value to your clients. Your job duties also include opening new accounts, responding to customer inquiries, educating customers about products and services, and leveraging data analysis to develop solutions. Depending on the company's size and scope, you may have a specified caseload of client accounts, or you may handle all customer relationships.

Do CSMs make good money?

Customer Success Managers typically earn a competitive salary that varies by industry, experience, and location. According to industry data, the average base salary ranges from $60,000 to $100,000 annually, with potential bonuses and commissions increasing total compensation. Strong communication skills and familiarity with customer relationship management (CRM) tools can enhance earning potential.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), specialized medical professionals (e.g., surgeons, anesthesiologists), and successful entrepreneurs can earn $500,000 or more annually. Customer Success Managers typically do not reach this level of compensation unless they hold executive or highly specialized roles with bonuses and stock options.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and analyzing data, allowing them to focus on strategic and relationship-driven activities. The role of a CSM is expected to evolve with AI, emphasizing skills in communication, empathy, and strategic thinking.

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.
More about Customer Success Manager jobs
What are the most commonly searched types of Customer Success jobs in Ridgefield, WA? The most popular types of Customer Success jobs in Ridgefield, WA are:
What job categories do people searching Customer Success Manager jobs in Ridgefield, WA look for? The top searched job categories for Customer Success Manager jobs in Ridgefield, WA are:
What cities near Ridgefield, WA are hiring for Customer Success Manager jobs? Cities near Ridgefield, WA with the most Customer Success Manager job openings:
Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

UpGuard

Portland, OR • Remote

$85K - $100K/yr

Full-time

Re-posted 20 days ago

Job description

Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights. 

Why are we hiring this role?
 
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
 
As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you do?
  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
  • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. 
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
  • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
What will you bring?
  • 2+ years' experience in customer success, project management or account management.
  • An understanding of cyber risk management or risk management frameworks.
  • Experience with supporting and building customer relationships in a scalable manner.
  • Ability to cover a book of business with on Eastern Time or Pacific Time.
  • Highly organized with the ability to update existing documentation and document new processes.
  • High-level of proficiency in the English language, both written and spoken.
  • The ability to work cross functionally with many internal groups and be a team player.
  • Curious and willing to learn.
What would give you an edge?
  • Experience with a CRM, such as HubSpot or Salesforce.
  • Experience in Customer Success tools, such as ChurnZero or GainSight.
  • Experience in cyber risk management or risk management.
  • Understanding of Cyber Security best practices.
  • Basic/working knowledge of APIs.
  • Experience conducting training sessions.
What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being 
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard 
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance 
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave 
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role 
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work 
  • Health Insurance: Health, dental, and vision insurance
#LI-BW1

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. 

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.